ButterflyMXOmdömen 

60
TrustScore 3.5 av 5

3,6

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

The QR code scanning is terrible and doesn’t work at all at night. Spending a minute trying to get the camera to scan is maddening, craning your arm out the car window in all contorted positions to b... Se mer

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Betygsatt 3 av 5 stjärnor

Review for an entrance intercom system for a small building. Overall, it is a mixed bag. Prompt customer service. Dashboard interface works for HOA needs and app easy for all tenants. Much better than... Se mer

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Betygsatt 5 av 5 stjärnor

Had a question about customizing access. Quick response, effective solution. Our rep (Lance Tamayo) is smart and personable. He was available by email and follow-up phone call. He listened, solved our... Se mer

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Betygsatt 5 av 5 stjärnor

Needed support with segmenting our residents between panels and Lance Tamayo was able to get this done quickly for us and made sure that it should not be an issue moving forward. ButterflyMX has alway... Se mer

Företaget har svarat

Företagsinformation

  1. Programvaruföretag

Skrivet av företaget

ButterflyMX is your complete property access solution, providing a secure, convenient, and affordable way to manage and grant access on the go. Empower your tenants and building staff to open doors, gates, and elevators with a smartphone and ensure they never miss a visitor or delivery. Enjoy easy installation and cut costs by eliminating building wiring and in-unit hardware, and save time by integrating with popular access control and property management systems. Join the 6,500+ multifamily, commercial, gated community, and student housing properties that have made access simple with ButterflyMX. To learn more, please visit www.butterflymx.com or call (800) 398-4416.


Kontaktuppgifter

3,6

Medel

TrustScore 3.5 av 5

60 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

Har besvarat 87 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,6

Alla omdömen

(60)

26 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

I've used the Butterfly MX at several…

I've used the Butterfly MX at several properties I manage. The intercom is definitely a game changer. Brennan has always gone the extra mile, is knowledge and super helpful!

2 april 2025
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Svar från ButterflyMX

Hi Harris, thank you for your review! We’re thrilled to hear the intercom has been a game-changer across the properties you manage. We’ll be sure to share your kind words about the helpful support you’ve received.

Betygsatt 5 av 5 stjärnor

I have ButteflyMX’s video intercom at…

I have ButteflyMX’s video intercom at my condo building. I love that I never have to worry about missing a delivery when I’m not home.

29 augusti 2025
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Svar från ButterflyMX

Thanks, Sam. We're delighted to hear that you no longer worry about missing deliveries when you're away from your condo!

Betygsatt 5 av 5 stjärnor

ButterflyMX

Systems has been installed a month and is a significant improvement over our prior system. Installation and service went well, very happy with our purchase.

1 augusti 2025
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Svar från ButterflyMX

Thank you, Anthony, for sharing your experience! We’re glad to hear the installation went smoothly and that the system has already made a big improvement compared to your previous one. Please let us know if there's ever anything we can do for you!

Betygsatt 5 av 5 stjärnor

Setting up a new intercom system is one…

Setting up a new intercom system is one thing; but implementing it within multiple properties at the same time is another. Working with Lance Tamayo has not only been invaluable with his assistance in setting up the system. Mr. Tamayo's technical expertise, attention to detail, and dedication throughout the installation process were instrumental in ensuring a smooth and successful implementation.

I would like to express my sincere appreciation & thank you for your support and commitment throughout this process.

25 augusti 2025
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Svar från ButterflyMX

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Lance was able to provide the technical expertise and support you needed during your multi-property installation.

We’ll be sure to pass along your kind words to him, and we truly appreciate your trust in ButterflyMX and look forward to continuing to support you and your communities.

Betygsatt 5 av 5 stjärnor

We absolutely LOVE Butterfly MX

We absolutely LOVE Butterfly MX. This has been a game changer for our business. The team is super helpful and went above and beyond with every aspect of communication. I would 100% recommend you get it.

20 augusti 2025
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Svar från ButterflyMX

Thanks for your 5-star review and endorsement! We're so happy to hear that ButterflyMX has been a game changer for your business.

Betygsatt 5 av 5 stjärnor

No doubt we picked the best system on the market

Our condo association made the decision to replace our outdated and poorly support system. I was fortunate enough to be on the selection committee to source and purchase the new system. After many requests for proposals (amazing how many companies didn't even respond) ButteflyMX was by for the best system, price, and process. From my first conversation with our sales person, Alek, to implementation, and our regular check-ins with Emily - the experience could not be any better. On the few times we did have little hiccups, the tech support team was SUPER responsive and so easy to work with. The whole community is thrilled to have a great system with a competent support team backing it up!

Overall, the system is intuitive for both the end user as well as the admin team, performs well, and looks great.

1 november 2024
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Svar från ButterflyMX

Thanks, Matthew!

We’re thrilled to hear your condo association is loving your new ButterflyMX system! It’s wonderful to know the experience has been such a positive one. We’ll be sure to share your kind words with our team.

Thank you for trusting us with your upgrade, and we look forward to continuing to support you for years to come!

~ ButterflyMX

Betygsatt 5 av 5 stjärnor

As a property manager

As a property manager, I love Butterfly. They have built a better mousetrap trap, and it has made my life easier, along with the owners in the building. Swiping on your phone is a great way to get in. Seeing who is at your door is great. I have it in 2 garages, and a sticker is so much better than an opener. No more reprogramming if there is a lost remote. A much safer system. I wish all of my buildings had Butterfly MX

17 juli 2025
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Svar från ButterflyMX

Thank you for such an enthusiastic review! We’re so glad to hear that ButterflyMX has made your life easier, and that both you and your building’s owners are seeing the benefits. It’s great to know the features are working exactly as intended to simplify and secure property access.

We love hearing that you wish all your buildings had ButterflyMX, and we’d be happy to help make that a reality whenever you’re ready!

Betygsatt 4 av 5 stjärnor

Super helpful & responsive support team

The ButterflyMX support team is always super responsive and helpful whenever we have a question or concern. They reply to my emails right away. They also reach out periodically to make sure everything is running smoothly. Our staff and tenants find the ButterflyMX system to be very helpful. I knocked off 1 star because our ButterflyMX screen is clouding in the corners of the tablet. Unfortunately there is nothing we can do to fix it besides replace it with a new one, but the issue is so minor that it's not worth the cost. Otherwise, we have no issues!

17 juli 2025
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Svar från ButterflyMX

Thank you so much for taking the time to leave this thoughtful review! We’re thrilled to hear that our support team has been responsive and helpful. It means a lot to know that both your staff and residents are finding value in the ButterflyMX system.

We also appreciate your feedback about the clouding on the intercom screen. While the issue appears to be cosmetic, we understand how even small details can affect your experience. If you could call us at (800) 398-4416, ext. 2, or email support@butterflymx.com so that we can formally document this and explore additional ways to correct the issue, that would be great!

Betygsatt 1 av 5 stjärnor

crappy product, and crappy customer service.

our system was installed about two weeks ago and already it has stopped working. Delivery people get an error message and I don’t get the call from them until a good five minutes has passed, so it’s impossible for me to let them in unless i know theyre there somehow.

This is now the third day. I have told butterflymx about this and they still have not dealt with it or even responded to me besides their usual boiler plate nonsense emails.

9 juli 2025
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Svar från ButterflyMX

Hi David,

We’re genuinely sorry to hear about your experience. While ButterflyMX is often selected by building decision-makers to modernize access, we understand that changes, especially those involving technology, can feel frustrating when they impact your daily routine.

We strive to create secure and convenient entry experiences for everyone, whether through our mobile app or options like key fobs, delivery PINs, or voice calls to landlines. If the current setup isn’t working for you, we’d love the opportunity to help you explore alternatives your property may have enabled.

Your feedback is heard, and it matters. We’re continually working to make our system more accessible, user-friendly, and responsive to the real needs of our residents. If you’re open to it, please reach out to support@butterflymx.com or call (800) 398-4416 so we can explore solutions tailored to your specific building needs.

~ButterflyMX

Betygsatt 5 av 5 stjärnor

We recently had the ButterflyMX…

We recently had the ButterflyMX intercom system installed in our condominium, and the experience has been excellent from start to finish. The entire process—from initial consultation to final setup—was handled with the utmost professionalism.

Everyone involved was knowledgeable, courteous, and extremely helpful. It’s clear that they truly understand the technology and are committed to delivering a quality experience.

The ButterflyMX system itself has significantly improved building access and security. Residents love the convenience of using their smartphones to manage entry, and the video calling feature adds an extra layer of confidence for both guests and residents.

Overall, we’re very pleased with both the product and the service provided. This was a seamless upgrade for our building, and we highly recommend the ButterflyMX system and the team behind it.

- Joseph
Board Member
The Grande Condominium Association
Miami, Florida

2 juli 2025
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Svar från ButterflyMX

Thank you so much for the thoughtful review, Joseph! We’re thrilled to hear that your experience with ButterflyMX was so positive.

It’s incredibly rewarding to know that our intercom system has enhanced both convenience and security at The Grande. Our team works hard to deliver smart, seamless solutions, and we’re glad that the video calling feature and smartphone access are making a real difference for your residents.

We truly appreciate your recommendation, and we’re proud to be part of your community! If you ever need anything, our team is always here to help.

Betygsatt 5 av 5 stjärnor

EASY to us

Being a member of the board of our building we manage Butterfly MX locally rather than asking the management company to oversee it.

Because it is so easy to use, so easy to add new tennats, modify and remove them it allows us to very quickly and easily communicate and respond to requests of people in the building.

25 juni 2025
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Svar från ButterflyMX

Thank you for sharing your experience! We’re glad to hear that managing ButterflyMX locally has been smooth and efficient for your building. It’s great to know the system’s ease of use is helping you quickly respond to resident needs — that’s exactly what we designed it for!

Betygsatt 5 av 5 stjärnor

Works great

Works great! It definitely comes in handy as it has a lot needed features. Needs to be senior friendly but other than that no complaints with the system!

18 juni 2025
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Betygsatt 5 av 5 stjärnor

As a property manager overseeing…

As a property manager overseeing multiple residential buildings, I can confidently say that the ButterflyMX system has been an excellent addition to our properties. We've implemented the system in several buildings and have consistently seen great results in terms of ease of use, reliability, and resident satisfaction.

The platform is intuitive for both residents and staff, and it has significantly improved building access and security. What truly sets ButterflyMX apart is their outstanding customer service. Their team is always responsive, helpful, and quick to resolve any issues or questions we’ve had—something that’s incredibly valuable in property management where time and reliability matter.

I highly recommend ButterflyMX to any property owner or manager looking to modernize their access control system. It's a smart investment that enhances both security and convenience.

18 juni 2025
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Betygsatt 5 av 5 stjärnor

The Butterfly system has great options for all

The Butterfly system has great options for the owners to use. The system makes it easy to have work companions enter the secure building for what you have hired them to do. The system allows you to view a person prior to opening the secure door. The system allows others that have disabilities to use the systems. I would recommend this system to others.

17 juni 2025
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Svar från ButterflyMX

Thank you so much for your thoughtful review! We’re glad to hear that ButterflyMX has made access easier and more secure for both you and your visitors. It’s great to know the system’s features, including video verification and accessibility, are making a real difference. We appreciate your recommendation!

Betygsatt 5 av 5 stjärnor

Love this System

Love this System. Been in operation for a few years now. Easy to use and customer service is great. Highly recommend.

17 juni 2025
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Svar från ButterflyMX

Thanks, Shannon, for the great review! We’re delighted to hear that the system has been running smoothly for you over the years. Your recommendation means a lot!

Betygsatt 5 av 5 stjärnor

We've had an excellent experience using…

We've had an excellent experience using ButterflyMX. The system is intuitive, modern, and has significantly improved building access and security for our residents and staff. The mobile app is especially convenient—allowing tenants to open doors remotely, issue virtual keys to guests, and even see who’s at the door with the video intercom feature.

Installation was smooth, and the support team has been responsive and helpful whenever we've had questions. It’s a great solution for both residential and mixed-use properties, and it has added real value to our building operations.

Highly recommend ButterflyMX to any property manager or owner looking for a reliable, tech-forward access system.

3 mars 2025
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Svar från ButterflyMX

Thank you, Maria, for the incredible review! We’re thrilled to hear how ButterflyMX has enhanced access and security at your property while streamlining operations for both residents and staff. It’s great to know the mobile app and video intercom features are making a meaningful difference, and we’re glad the installation and support experience met your expectations. We truly appreciate the recommendation!

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