NatWest Omdömen 

Pathetic service and bunch of liars

If you want to be told in a branch you have to call their call centre, then waste hours of you life on antiquated automated call systems that send you round in circles, filling in forms and re-entering security details then this is the bank for you. Oh and the online banking is terrible, the app crap and you can't even see/manage your credit card without logging into a different, even more confusing system. Just don't do it. CrapWest.

You may as well forget talking to anyone in Natwest business support. You strat by having to battle the useless Cora bot that is about as useful as a chocolate tea pot. By constantly requesting a human and selecting the bots' questions you join the que. Mine said you are 236 mins away from speaking to someone. Time to drop this bank after 45 years, they are so far behind the competition in every area. Customer service being none existant for one

NatWest Business Review system is dysfunctional, inefficient, wastes many hours of customers time and is hard to reach. Haven't changed the business address given them twice in Feb' and March. They keep sending urgent letters to the old address and a director no longer with the company.
Now Companies House changes are I.D. verified and only accessed using gov.uk one accounts USE THE INFORMATION FROM COMPANIES HOUSE AS THE REFERENCE - NOT INSECURE MAIL YOU SEND TO THE WRONG POSTAL ADDRESSES !!!
..and answer calls in less the 30 minutes !!
..and ACTION the changes in company information that you are given PROMPTLY !!

The online application process is laborious, appallingly slow, and really not worth bothing with. Go into a branch and talk to a person.
Its taken me weeks to half open an account as the representative takes at least 3 working days to respond or ask questions about your business and unfortunately representatives are incapable of asking more than one question at a time, there also unable to call you thus making the process even more difficult.
The online application is definitely something to avoid as youll only get frustrated with the process.
If the application process is really terrible it begs the question what will the management of your business be like.
Sollution, find another bank, keep away from Natwest.

Tried to swap my business account from hsbc to natwest. the online form did not match the requirements of our business so tried to call and the number the form indicates and that was the wrong number and they told me nothing they could do. Our company is an established organisation with a multi million pound turnover, and they just turned us away. world gone mad

AWFUL BANK, LOCKED MY ACCOUNT FOR NO REASON HAVE LEFT ME AND MY CHILDREN STRANDED ABROAD, TOLD ME TO WAIT 5 DAYS HAS NOW BEEN 8 AND STILL NO DUTY OF CARE WHAT SO EVER, NEVER BANK WITH THEM!
NOW LOOKING TO REPORT TO NEWSPAPERS AND FCA FOR LACK OF CARE AND EMPATHY TO CHILDREN UNDER THE AGE OF 3 BEING LEFT ABROAD WITH NOTHING

Have been holding on for over 30 mins, trying to speak to a person. Tomorrow I’m going to close this account and go to a bank where I can speak to a person instead of a blessed bot. This is the most dreadful service, I have been with Nat west for over 45 years. NO MORE

locked out of logging in even though i did the right thing 3 times and treble checked before moving on... As for Cora.. useless totally useless... transfer you to an agent... you are in a queue.. please stay logged on after 2 hrs and multiple attempts gave up on agents... is ther eactually anyone there natwest??? oh and by the way they only work 0800 to 5pm... err this is a business acount HELLO nat west we dont all work 8 to 5... after 4 weeks clearing cache avoiding google logins (why??) etc suddenly today i am in first time.. yippee went to approve a payment and got "error at out end or server is busy please try again later.. i did and finally got payment approved. BANKLINE useless..

Wow, don't waste your time with these clowns. They haven't got a clue what's happening they will just waste your time. e.g. asking me for a business bank statement for a brand new business before they allow me to open a business account with them. I got the message I am going to open my new business bank account somewhere else first (but I wont be continuing the application with NatWest). The staff all sound resigned to the fact that they are impossible to deal with and have given up trying to help.

Oh dear. Locked out of my app. Told to reset it through online banking. Then locked out of my online banking and told to re-register. Fill in my details and I'm told they can't register me for an online service. Given a code and told to contact them. Contact us button doesn't work. I call their AI bot line and get some embarrassing motivational message from Dame Laura Kenny, who seems delighted to align herself to my misery. Then go through loads of options but they can't understand what I want so they tell me to try their contact us link online (the one which didn't work) and hang up. Try calling again again eventually get through - AI bot warns me there is a 20 minute wait time and reminds me not to be rude to the staff when I get through. This is supposed to be a business service?

If there was a zero star option I’d have chosen that! Online application is appalling, they’ll close your application without even informing you, as they did us - twice!!! Each time we had to start again from scratch, only to have them close the application because ‘someone’ didn’t reply ‘on time’, shocking, avoid, avoid, avoid! We’ll be going elsewhere!

Absolutely shocking, I tried to register for a new business account as it was offering the new mtd free for 2 years and i was going to switch from my Lloyds business account that i have had for years now. The whole process was poor asking questions then waiting for a few days to ask for more information then wait another couple of days to be asked for additional information. I eventually thought I was getting somewhere after submitting my signature. To then wait a couple more days to be asked the same questions that I previously answered.
I eventually replied stating that I'll just stick with my Lloyds account so stop the application.

Would give zero stars if possible.
They started a business review and asked impossible questions to unlock my account. They blocked it, direct debits bounced and all kinds of problems were caused to my business.
They are really opaque and unhelpful too.

The only reason we're using the service is because they're the only bank that now doesn't charge community groups for banking services, which is great. But it comes at a significant cost to your sanity. We've been trying for 7 months now to get full access to the account and still to no avail. The systems are clunky and outdated and there's not enough support staff or staff support. You end up going around and around in circles. I've had to call every morning for days in a row just to keep things moving to get a second signatory set up so we can actually access the account to make payments from it.

I applied for a business bank account. The whole application process took a month, a lot of back and forth with documentation and evidence with emails and phone calls only to be rejected with no reason given. They didn’t even do a credit check within the last 3 weeks of the application process, this should have been a straight forward new business account. Instead it was lengthy, not at all new business friendly and not transparent.

What an absolute bunch of morons, its like dealing with school children, no wonder most of the reviews are terrible.

So disappointed!!! On friends reference I submitted an application for their business account by far the worst experience in terms of customer services and overall as well, the case handler is away from office and I don’t know who’s dealing with my application they repeatedly ask the same question and when I submit they ask you to wait for two working days by which I think they mean a month because no work has been done so far except from escalation. Will be moving to some other bank. Not professional at all!!!!

Total and utter abysmal service.
I tried to transfer the contents of my business account to another account and they suspended my transfer.

When I called I had to speak to the fraud department despite answering all th online questions.

After speaking to the fraud department they said they would release the funds and it could take 10 minutes to 2 hours.

It’s still not in my account and I’m having to spend my personal money for business expenditure.

I’ve tried calling 4 times since and there automated system will not put me through to an operator and would not give me the correct option.

Disgusting! For someone like myself who has severe anxiety issues from PTSD this is very worrying.

They also stopped a redundancy payment 3 years ago which took a long time to recover. I should have learnt my lesson from that.

Needless to say, I will be cancelling all NatWest accounts after this experience and strongly advise others do as well.

My wife and both my adult boys will be cancelling their accounts once this is resolved.

I been with this bank for years then Covid came and communicated was awful but l will let them off with that as it was difficult for everyone but since then it’s got worse not better be warned this isn’t a business bank it a joke bank be warned again and again and again l hope you got the message