Burberry Service Omdömen 

Bought Barberry named perfume from Burberry so any issue you have one would expect to contact Barberry. I did that and they washed there hands off and said that Cote manufactures the perfume for us so contact them. They will sort out any concerns.
What an answer !! They did not provide any contact details of cote to help me contact them. They expected me to find details of there sub manufacturers. Terrible customer support from Barberry. Luck that my purchase was small amount. I subsequently read many reports where people have lost lot of money. Not to mention stress.

Jeg har købt en kortholder til min mand som er ved at gå op i hjørnet. Han har haft den halvanden år, altid haft den i inderlommen på sin jakke kun sjældent haft den oppe da man jo mu bruger sine kort på IPhone. Men de er stadig så frække at sige den er brugt forkert…

Jeg forstår sku godt folk køber fake! 1400kr for en latterlig pung der knap bliver brugt og så kan den ikke holde 2 år!

And today the cherry on top of the cake of this atrocious experience of buying online from Burberry:
I finally received my items (Finally! their express shipping method is one of the slowest ever experienced) and decided to send them back as they don't fit as expected.
I tried to process the return online, as I always do - and in the meantime called the UPS collection. The person who delivered the parcel was still in the area and came back straight away to collect my return but I had to send him away because the Burberry website was not working and was not able to finalise the return and print a label.
I would have expected a return label already in the parcel (that's what I am used to from numerous brands I shop from online) but I guess their procedure is different, or simply someone forgot to put a return label inside my parcel? In both cases, this is ridiculous and not up to standards I would expect from such a brand.
I called immediately the customer care which was totally useless and they told me I could only receive a label tomorrow as this is the procedure if a label has to be created manually.
Tomorrow a collection for me is not possible because I will be away the whole day and the day after we are going to leave for holidays.
I am astonished by the level of unprofessionalism received every step of the way during this order: the most disappointing experience ever had, which I will make sure to not repeat not buyng anything from them ever again.

I very much hope that this was my first and last complaint with the brand, because this hassle, the time and the outcome of a "concession" are absolutely unacceptable. Unfortunately, this brand does not understand customer orientation at all! Disappointing and frightening how little organization and coordination is behind my case

Un service client incompetent, contacté sur les conseilles d'une vendeuse en magasin qui a donc constaté les problemes.
une laine qui bouloche, et qui se rappe, des boutons qui marquent, et qui tombent les uns apres les autres
à 1290 € c'est NORMAL!
J'avais deja eu des problemes qualités avec Brit, je pensais à tort que la marque serait différente....Burberry pareil!

I have a trench, but one epaulette was missing. I contacted the customer service. The woman was very friendly and helpful. In less than ten minutes I had the order ready for the replacement pieces. Would really recommend!

Terrible customer services, I bought two pair of shoes at the outlet store and found that there are some problems, I contact the email they provided on the website, they replied they will follow up and communicate with that outlet store within 3to 5 business days, but now more than a week, I didn't receive any call and email to follow-up, and I send email and also replied to those old email, no more reply.
They ducking ignore me, Terrible shxt Burberry

un caban à 1290€ acheté en septembre 2022
deux saisons plus tard
le tissu est râpé et l'on voit la trame, aux manches, et aux poches, il bouloche, tous les boutons tombent les uns après les autres, et en plus ils marquent un rond sur le devant pour le "pseudo service clients" c'est normal! Pire ils m'ecrivent d'aller voir un tailleur!

One more ridiculous thing. I went to flagship store on regent street to get a runway trench coat I like, I liked it and got it. However, only one week, when I bend a knee and a crack appears next to the button, a straight line. I went to the shop to change a new one. They say will order new one in stock for me . When i went to get new coat, I was too focused on the stitching and color style , as length quite similar with boots didn’t notice. Two days later when I open put on I feel a bit longer, so I messged the staff they say it only comes with one length, so I send the pictures of me in old and new coats. And tell them the first time their staff told me it come with both short and long. Then they reply me say by investigation, it should be two short and one long , my short was special activity version and don’t have my size in stock anymore, this is quite similar. I was considering but asking them to confirm what if anything go wrong again if the same 2 year warranty like other shops? They say no only 6 month after that they need send to assessment center to see its defect or not . So you are trying to tell me this is so called luxury shop where staff even don’t know the difference between the lengths. Ridiculous, never shop with them again. Enough.

Trres déçue
Qualité médiocre
Mon sac s’est abîmé en moins de 1 an
J’ai fait une réclamation et je n’ai pas eu de réponse

Bonjour, je possède une écharpe Burburry en cachemire, je me suis aperçue qu'il y avait un petit trou, et qu'un autre etait en train de se faire (pourtant je la mets très peu et j'y fait très attention)....je leur ai demandé s'il pouvait faire quelque chose, réparer les trous, faire une broderie ou autre...moyennant paiement bien sûr... après plusieurs mails avec photo, leur service qualité mis dans la boucle, ils m'affirment que c'est un trou de mite alors que je n'ai pas de mite chez moi...
Du coup ils ne veulent rien faire...
Je trouve ça honteux...
Je n'achèterai plus chez eux.

I bought a bag from them in Nov 2022, by Nov 2023 it started showing signs of aging.
I had used this bag few times a week.
When I reached out to them , they simply denied liability and simply blamed normal wear and tear.
Appalling !

jeg køber et par casmir handsker, inden for 2 timers brug går syning op. jeg tager tilbage til butikken inden 24 timer. deres svar= vent 16 uger og du kan ikke få dine penge retur. og har været i butikken i dag og kan stadig ikke få mine penge igen. køb aldrig hos dem

opdatering: ringet til England og har været inde i butikken og var ikke "glad" en lørdag og mandag morgen var problemet løst. Så det skal de have 5/5 for

DO NOT BUY FROM BURBERRY. ZERO STARS if I could. I purchase an earring from Burberry with taxes for over $400 dollars, used it 3 times and the back broke off in my ear. Burberry of course refuse to fix it and wants me to pay $85 to fix there defective product plus shipping and handling to get it repaired. This is the worst luxury brand that exits out there that I had encountered with. Please save your money and do not shop with them.

I will NEVER SHOP BURBERRY AGAIN. Worst return policies I’ve ever encountered. I wanted to exchange my Christmas gift (clutch, sneakers and card holder) (purchased 12/9/23)… don’t love the line they currently have. So when I went in to possibly exchange for something I do like, the gal told me she helped my husband out with my purchase. Said I can exchange it for something of equal or higher value only. I walked around and didn’t see anything I liked. So I asked for a credit so I may return at a later date to get something I’ll use. She told me I can’t get a credit, and got the manager for me. He also told me it’s their in-store policy that I only have 15 days to return or get a credit. If I purchased o line, I’d have until January 17, but because he got it in-store, I only had 15 days (which would be before Christmas and I hadn’t even received it yet!) He told me under no circumstances I could get a credit.
So, I exchanged the shoes I will never wear and kept the clutch and card holder I’ll also never use. Really hate that I feel this way now as I’ve been buying Burberry for years. Not anymore.

Do yourself a favor… DO NOT SHOP BURBERRY unless you’re absolutely sure you’re going to love and keep the items.

Placed an online order , their so called courier UPS failed to delivered the item. Raised the complains few time their worthless customer service and they have one agent named Gabriel is useless , still haven’t got my order neither the refund.
Never ever buy from Burberry , they are grim company to shop for.

They customer service over the phone and by email are grim with zero manners , avoid them at all costs

I have placed an order over a month ago which is never arrived I did omplain about to back and forth but their useless employer names Gabriel has zero customer skills advised me that they can't help anymore that you have to ask for your bank for the refund regarding your missing order.
I have never received such kind of pity and grim customer service.
Burberry you should be ashamed of your awful customer service and I need my money back regarding my Order #20690543.

Today I also spoken to a lady over the phone she was also useless like rest of the typical customer service agents.

Never ever buy from Burberry, day light robbers , robbing innocent UK customers, grim shopping experience.
0/10

I wish i looked into all these bad ratings before making a purchase. I bought a pair of gloves. I loved the style of it. but oh my i regret getting it. I bought it spring time so obviously didn’t get to wear them until late autumn. after like only 5 wears the leather broke. They refused to do anything about it even though it should have a 2 year warranty. When my louboutin shoes broke ( and they were worn a lot) even thought it was the end of 2 years warranty the louboutin store still exchanged my pair of shoes with no problem.

Købte jakke til 14.000 kr på ferie i Paris. Den går i stykker ved en knap bagpå efter 6 uger. Kundeservice i England sender mig til butik i København, som sender mig ud med en bemærkning om at de er en franchise butik og dermed kun tager i mod reklamationer fra varer købt i egen butik. Men nærmeste flagskib store er i Tyskland - der kunne vi prøve!
Tilbage til kundeservice i England, som efter 6 dage nu kan fortælle mig at det er “Wear and tear”, altså kundens skyld. En jakke brugt maksimalt 4 gange ind og ud af en bil. Til 14.000 kr. De anbefaler at finde en skrædder og få stoffet fikset. Tusinde tak for det gode råd😊
Forrygende produkt, Burberry!