The whole self-build experience can be quite overwhelming. The funding is just one aspect of that. What BuildStore did for us was support and explain the whole process through. The portal is gr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Recommended professional by my work place, they were so helpful along the whole process and made everything very straightforward.recommend highly,Paul and Ellie .
So far so good. Our dealings have been with our Account Manager Jen, who is quite possibly the chirpiest person to have ever left me a voicemail. Our case manager Stuart, has been professional through... Se mer
Företaget har svarat
Having had a 5 year wait for planning we reached out to BuildStore to help with arranging finance. From the moment we were introduced to Attila he was so reassuring and patient in explaining all the o... Se mer
Företagsinformation
Skrivet av företaget
Experts in Self Build, Renovation & Custom Build | We turn Homeowners into Homebuilders | Specialists in Land, Mortgages & Insurance, and Project Support
Kontaktuppgifter
8 Houstoun Interchange Business Park, EH54 5DW, Livingston, Storbritannien
- 0345 223 4888
- enquiries@buildstore.co.uk
- www.buildstore.co.uk
4,7
Utmärkt
242 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Great team to deal with
I have found every member of the team I have encountered to be well trained, helpful and easy to deal with. They have made the self build experience a lot less stressful than it might have been, for which I’m extremely grateful!
4 mars 2022
Omdöme utan inbjudan
Svar från BuildStore
Thank you for this great review. We are really pleased to hear that your experience has been and continues to be a positive one. We strive to always be on hand when you need us and with the answers to the questions you have. We hope to speak with you again soon :)
Great service from start to finish
Great service from start to finish. Agent was always helpful with swift responses. On a very small market due to my situation, these guys played their part terrifically.
4 mars 2022
Svar från BuildStore
Great to hear such good feedback for the team. We take pride in our customer service so its really pleasing when people go out of their way to recognise it. We wish you all the best and hope you enjoy life in your new home :)
Great service from Jack
Great service from Jack. On hand to answer any queries relating to our self build. Very friendly and knowledgeable
12 januari 2022
Svar från BuildStore
Thank you for your 5 star review. Its great to hear that you have had such a positive experience with Jack and we wish you every success as you progress with your build project.
Absolutely terrible to deal with
Absolutely terrible to deal with. Do not use. I’ve had a remortgage held up for 4 months with buildloan unable to do simple tasks such as calculate salaries. I have absolutely n confidence in their abilities. After 4 months of being forced to use them by our preferred lender I was left with little choice other than to abandon my application. I do not understand why they are still in business.
7 januari 2022
Omdöme utan inbjudan
Jack at Buildloan was excellent
Jack at Buildloan was excellent at explaining the entire process. He took the time to run through each likely event, and clearly listened and answered all our queries - this certainly made what could be a complicated process, a very easy one.
8 oktober 2021
Svar från BuildStore
Hi Scott. Thank you for leaving such a positive review for one of our team. Its great to be able to give this feedback to the individuals that work hard to ensure that we are delivering the best possible customer experience. We wish you every success with your build and we will continue to support in any way we can until you are complete.
Helpful and Reassuring
The Buildstore team has been really helpful as we've navigated the early stages of our self build process.
It's a complex and daunting process to go through and Buildstore not only helped us find the right products, but were super responsive and helped calm us down when things got confusing.
We weren't completely prepared for the number of folks from Buildstore we'd have to communicate with, though. From start to finish we've spoken to more than 10 people at Buildstore, all providing different services and fulfilling different roles. That's been quite a lot to process when we've also been speaking to QSs, architects, planners, contractors etc.
In the later stages of the project, the Offers and Stage Release teams took their time to call us and walk us through their roles (which was hugely appreciated - thanks Tyler and Jack!), but in the initial stages we got very confused by all the different names and teams that took us through the process. We found ourselves thinking that a flow-chart of the process and how each Buildstore team related to it would have saved some confusion.
5 oktober 2021
Svar från BuildStore
Thank you for leaving this review. Its great to have such useful feedback and we are always looking in to ways in which we can improve the customer journey. It can get quite confusing with so many people involved so its good to hear that you now have a clear understanding of what is required in the next stage of the process. We wish you every success in with your build project and of course we will be here to assist in any way we can should you need.
Ups and downs
I have to say it's been really hard work dealing with build store. Every time I ring I'm told something different. Errors booking professional services caused us delays.
20 september 2021
Svar från BuildStore
Thank you for leaving us this 5 star review. I can see that my colleague has gone through everything that you need to be aware of in order to obtain your funds as your building work progresses. We wish you every success and if you need anything further then please don't hesitate to contact us.
First class from start to finish
Working with buildstore has been first class from start to finish. There was never a issue with any of my changes. Staff were always very helpful to me.
Would recommend the company to anyone looking for self build project.
Kind regards Greg
16 september 2021
Svar från BuildStore
Hi Greg. Thank you for this very kind review. We wish you every success as you begin to build your dream home and we will be on hand to support you in any way that we can until you are finished.
We have found on every occassion that…
We have found on every occassion that we contacted relvant people. Staff have responded both quickly and professionaly which sofar as assisted our project.
16 september 2021
Svar från BuildStore
Thank you for leaving us this 5 star review. Its great to hear that you are pleased with the service that you have received. We look forward in continuing to support you as your build progresses through to completion.
An exceptionally slow and impersonal…
An exceptionally slow and impersonal service, with little or no attention to data security. Surprisingly fast communication whenever an invoice was due, including an unpleasantly threatening letter about debt collection before we had even received the relevant invoice. I can only recommend if you have no other options.
3 september 2021
Svar från BuildStore
Thank you for leaving us this review. We are very sorry to hear that you have been displeased with the service that you have received up to this point. We have gone through your case in detail and would like the opportunity to go over some of the points that you have highlighted. We will contact you shortly to discuss and follow up with an email if we are unable to make contact. Kindest regards
So far so good!
I am relatively early on in the process with Build Store, however, the initial contact and calls have been very informative and the staff have been very friendly, and seem to be open to helping and aid the process so that is as stress free and pain free as possible. So far so good!
2 september 2021
Svar från BuildStore
Hi Lauren. Thank you for leaving us this 5 star review. It's our aim to ensure that this process is as simple and as stress free as it can be. The Customer Support Team will be on hand to help you through your build project and we wish you every success along the way.
They got the job done well
27 augusti 2021
Svar från BuildStore
Hi Phil. Thank you for leaving us this 5 star review. We will continue to support you through your build project and will be in touch every few weeks to see how things are progressing. We wish you the best of luck and look forward to supporting you through to the completion of your build.
Jack was super helpful explaining the…
Jack was super helpful explaining the next stages and giving clear concise instructions to guide us through the process. Thank you!
27 augusti 2021
Svar från BuildStore
Hi Donna. Thank you for leaving us this 5 star review. Its great to hear that you found your call with Jack so helpful. We will of course be with you all the way as you progress through your self build project and every few weeks we will touch base just to check how you are getting on. We wish you the best of luck and look forward to supporting you as your build progresses.
very mixed experience todate
This experience is still happening so I'm going to hold fire a little before making a final review., errors and administrative mistakes, months of delays, failed to transpose my financial information accurately to the lender and as a result delayed my purchase by 3 months. They dont answer the phones, they often forget to call you back, failed to tell me the planning permission requirements until i was already locked in to the process, even the main reception cant get through to anyone, you are a number in a big sausage factory and you are processed by low skilled people ticking boxes, they have lots of hidden fees well over and above an extortionate rate provided by their lenders. They feed you in to their insurance broker who charges thousands in insurances, site insurance, lender indemnity insurance, set up fees, broker fees, its a great money making machine for someone. I wish i had never gone anywhere near them! one shining light in the process was Tracy Murray in their "offers team" part of the sausage factory she was exceptional, she always answered the phone or called me back promptly, she was also extremely knowledgable not only about her part of the process but other parts and reassured me greatly after a shocking experience to date. Thanks to a very useful conversation with Andy in Stage release team I'm going to hold fire before making a final review.
6 augusti 2021
Omdöme utan inbjudan
Svar från BuildStore
Dear Mr Brown
we are sorry to hear that you are unhappy with the service you have received.
Having carried out a full review of your case, we are unable to find any reference of you being upset or dissatisfied with our service during the application process.
We note that your application came via a mortgage broker and, consequently, all advice given to you in relation to the mortgage would have been provided by your broker. With regards to ‘hidden fees’, we would advise that all of our fees are clearly laid out for all customers. The only fees you that have paid to us are the Application Fee of £95 and Offer Fee of £600.
In addition, an indemnity fee is payable (the cost of which varies by individual mortgage circumstance). This is an insurance premium that allows you to borrow the amount you need at a higher loan percentage (that is, without it, the lender wouldn’t have agreed the loan amount you required). It is not a BuildLoan fee.
With regards to the Site Insurance, it is a lender requirement that you have this in place, and whilst we can provide you with a quote, you are able to arrange your insurance independently should you wish to do so.
Thank you for your positive comments in relation to your experience with Tracey in our Post-offer Team, she works very hard to deliver a great service to our customers. We look forward to continuing to provide you with this high level of service during the build phase of your property, as we manage the stage releases and undertake the build monitoring for you.
Very pleasant gentleman very helpful…
Very pleasant gentleman very helpful and new his stuff. Very much appreciated seen as this is all new to me, very grateful 😊
21 juli 2021
Svar från BuildStore
Hi Sian, thank you for this 5 star review. We pride ourselves on being the self build experts so its great to see that we were able to answer your questions as you start with your project. We look forward to working with you and should you need us for anything then please don't hesitate to get in touch.
Great to work with and provided…
Great to work with and provided everything quickly with no hassle. Were great at following up and chasing various parties. Would 100% recommend.
20 juli 2021
Svar från BuildStore
Thank you for leaving us this 5 star review, we really appreciate your positive feedback. We look forward to working with you to ensure that your build progresses as expected and of course if there is any way that we can be of assistance don't hesitate to get in touch.
Great service
The service Buildstore provided from pre-construction, right up to completion of my self build project was excellent.
I would highly recommend Buildstore to anyone interested in taking on a self build property.
Thank you Buildstore team.
13 juli 2021
Svar från BuildStore
Hi Stephen. Thank you for leaving us this review of our service. Its great to hear when the things go to plan right from the outset. We send our congratulations and best wishes as you settle in to your new home.
Always on hand.
Self build is a bit daunting, but from prelim inquiry to initial drawdown of funds BuildLoan were always on hand to kept me right. Hopefully the build will be just as painless!
13 juli 2021
Svar från BuildStore
Hi Ally. Thank you for leaving this review of our service. You will now be in the good hands of our stage release team who I can see you have already been in contact with. We wish you every success as you start your project and we look forward to helping you through to completion.
Fast and efficient
Very fast, efficient and helpful. I couldn’t have wished for better service. Stuart was exceptional. Thankyou
8 juli 2021
Svar från BuildStore
Hi Steve. Thank you for taking the time to leave us this review. Its great to hear that you have had a such a positive experience and we completely agree, Stuart is exceptional. We wish you the best of luck and every success with your build project.
We were highly impressed by BuildStore
We were highly impressed by BuildStore. Our project was a bit on the risky side, they sourced a good mortgage, monitored the build, supported the funds release and generally were always on the end of the phone. In normal times this was an excellent performance but with covid and furloughed staff this was outstanding. Not just one individual either, we dealt with many staff across the company. These guys are a great team. If you are looking for a self build mortgage these are the people to use and you are will be in safe hands. We now live in an amazing home and we appreciate their role in making it happen.
6 juli 2021
Svar från BuildStore
Hi Bob. Thank you for this 5 star review. It is so good to hear that your entire journey was a positive one from the very start. Helping people build their dream home is why we are in this business and reviews like yours provide a big lift along the way. From all the team here at Buildstore we wish you the very best of luck in your fantastic new home.
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