BritBoxUK Omdömen 

Dubious. Once you have a subscription and become invested in a show, this app likes to lock the last episodes until you level up to britbox premier with annual payment option only of $149. This is a first for me as I have netflix. hulu. amazon. hbo. peacock. paramount. None of which takes such advantage of their customers.

Horrible video quality - bad on alleged 4K, horrible on the old SD TV shows -worse than the picture on the ancient analog, CRT screens.
Very poor user interface.
A typical British product!

They advertised a "Free 7-day Trail" and then immediately charged me for a full year of the subscription. Customer service argued they didnt have a free trial despite it being advertised right on the page I signed up... That was the only reason I was willing to try it without knowing what was on it. Scammers.

I was a big fan of BritBox and really enjoyed the shows. I still do love the shows but all the annoying ad/reels for other BritBox Shows which are forced upon us before each episode of a show is enough to drive you mad. I'm not paying for a service that forces me to watch ad/reels for other shows even if it's for their own BritBox shows. I have complained and cancelled my subscription.

Used to be BritBox was great. Now they have shows advertised you can’t watch unless you subscribe to premier. What a bunch of balls! I’m English and pay for all the subscriptions just because my English shows are on there. What the hell. I thought BritBox was wonderful. But now realize they just repeat EVERYTHING ALL THE TIME. They need to DO BETTER! And stop nickel and diming us to death. Seriously thinking about cancelling.

BritBox used to be great, now they are charging a $149 dollar premium fee for content you used to be able to receive for 10.99 a month. I love watching the RHS Chelsea Flower Show and I have missed it in its entirety this year because BritBox wants me to upgrade to see it. Here’s an idea ….instead of charging a one time huge annual fee for “premium “ content why not just offer a monthly increased price for that?

On May 6th, 2025, after a Google search I saw that BritBox carried Dr. Who.
I subscribed to BritBox, which included a free 10 day trial. When I searched the BritBoxes library, I didn't find Dr. Who. Unfortunate, but these things happen. So I cancelled the subscription.
On May 16th I was by BritBox for the subscription for the next 30 days.
I went to there site and cancelled the subscription again. This time I was paying attention and realized that the subscription still wasn't cancelled.
I hit help and, after getting through the AI assistant, was connected to an agent. I told them the problem and asked for a refund. They told me that records didn't show that I had ever cancelled the subscription and asked if I ever received an email confirming the cancellation. I told them no and to cancel my subscription and issue me a refund.
They did cancel my subscription and said they would issue a refund. I asked them to send me an email of the conversation for my records. They said they would and that it could take up to an hour before I received the email. I check at 12:00 pm, and still didn't have an email, so I waited.
Around 2:45 pm I had a second conversation. They claim that they had processed the refund. I pestered them about the email. All they said is they would send it after that chat.
It is now 3:05 pm and I still don't have the email.
Although they did give me a ticket number, I still don't trust them to send the email or to issue the refund. I think this is just a ploy, hoping I will get tired of this and give up.
They did give me a

Det værste firma, der nægter at slette ens abonnement og bliver ved at trække penge, så nu må jeg lukke mit hævekort.

We really like Britbox programming but...
if you are having issues with your subscription there is seemingly no way to make human contact with anyone. Frustration is unavoidable with their ineffective chatbot.
So I paid for a month subscription and i cannot access the service.

BritBox was amazing when I joined but now there is absolutely nothing worth viewing and when they introduced the upgrade it’s been even worse, having to wait week by week or not be able to watch what you fancy (I.e My Family and other animals) without upgrading.
Sadly my renewal came out 2 days ago, but I will not be renewing next year unless they desperately change.
Get your act together BritBox, people are not happy

We have been regular subscribers for a long time and are now really considering cancelling and walking away. It is not what it used to be and lacks new content or original programming. The new premium tier is a joke. Not sure what changed recently but the juice ain't worth the squeeze.

I love to watch Morse and Lewis. These should be shown as episode one for show. I have set to see the beginning of either show. Please help!

Subscribed about a month ago. Everything was fine for the first 7-10 days but since then have had HUGE buffering problems (not my router or my device since everything else works fine). Their "solutions" don't work and they won't issue a refund. I told them I was going to leave bad reviews and they didn't care.

I subscribed to BritBox as a premium service, expecting full access to its content library. Instead, some shows are now withheld or moved behind additional restrictions. That feels like paying ransom for content that should already be included. If you advertise a premium subscription, viewers should get premium access - period. This change seriously undermines trust and value.

Britbox used to be worthwhile but now it is a shadow of its former self. A lot of popular shows have simply vanished, and if you want to see anything new (their definition of that is sometimes 2013) you have to go to a premier subscription. I now find I watch far more British content on each of PBS, Amazon Prime and Netflix singly than Britbox. It seems that you either have to go Premier or you're wasting your money. As soon as I can be bothered working out how to unsubscribe I'll be doing that. Pathetic.

This frigging concept of yours to have people pay more for their subscription is a complete debacle.
Let's be honest, things are going up everywhere with everything.
However it is so ludicrous to expect your loyal subscribers to not just pay more for their monthly subscription but you honestly want us to pay for an entire year ?
Why not just increase the monthly rate a few dollars ?
Bet if I paid for a year and I cancel my subscription, I will never see a refund.
Well I emphatically refuse to pay for a year on any platform or streaming service !!!!! Period !!!!!
You have technically shot yourselves in the proverbial foot.
Look at the reviews.
They are abysmal.
The lowest rating of any streaming service and there are worse out there.
It's just difficult to comprehend.
You have alienated me to the point of canceling my membership.
If only you had charged around $3.00 or $4.00 more for monthly subscription.
This is a massacre you created yourselves.

We enjoy British drama shows, so we thought we would subscribe. On New Years Day we paid $85 for an annual subscription. Watched one show for 1 hour before dinner. When we came back in the early evening, we could not get any service. It continue this way all evening. There is no customer support in the U.S. to help us or explain the problem. We emailed customer support in Britain, and heard nothing. We wanted to cancel and get credited only to find out there is no such thing. RIPOFF Alert! the next day we got an email saying they had a technical problem, however, we realized that this is not a service we want to continue with. Finally had to dispute it and the credit card company gave us a credit. Now we realize that the reviews should have been our warning.

Britbox Premier Access is a SCAM. Double the price, and then you still wait weeks for the next episode. This long term customer will not be renewing.

BritBox put out a great big campaign to get people to buy into their new premier access service. It promised early access to full new seasons of popular shows. Early on there were a few shows that they did do that - they put out the whole season. But then all of a sudden they continue to-call it premier access, but you only get week by week access to each episode. Right there on the screen by the show it says Premier Access. But then as you click on each episode it will show you that the second episode is a week later the third episode is the next week etc. etc. but they’re only putting them out one a week. Well, that’s the same access I had before I upgraded - for a lot less money. I repeatedly contacted them about it. Their answers are vague or they don’t answer at all and it’s probably a bot anyway. And if you want cancel and go back to the normal plan-they clearly indicate that you’re canceled but you get no refunds and you still have access until your year is up to what’s basically the normal regular BritBox plan. This is a great big spam and as far as I’m concerned, it’s fraud! They promised early access to full new season of popular shows, and with the exception of 1 or 2 they’re all coming out just as they were before they started calling it premier access-and you were paying a lot less money for it.

Basically I bought I rug and it was pulled from underneath me... Treating customers poorly and suddenly not allowing them to see content unless they pay more with prices already going up its become a disappointing experience. I used to love Britbox. I hope shows take their content elsewhere like to Acorn. Shame on Britbox. basically there's nothing to watch, and the shows you already used to watch all costs more now. No one has replied back to me except for a bot. The amount is not worth the already small inventory bad buffering and bad navigation and site that is not user friendly.