Brinkley's Estate Agents Omdömen 

214
•
TrustScore 4 av 5

4,2

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We have sold twice through Brinkleys in the last 18 months in SW19 and SW20. In both cases, they found us reliable solid buyers almost immediately and had us under offer within days. They also ac... Se mer

Betygsatt 5 av 5 stjärnor

James was really helpful in a very slow market. The process took some time for various reasons and James helped me with all of it from start to finish. I have already recommended him to others. I a... Se mer

Betygsatt 1 av 5 stjärnor

We gave Brinkley's the opportunity to sell 3 flats and a house, all local to them - they sold none, and got viewings on just 2. They just wasted a lot of everyone's time and spouted too much ho... Se mer

Betygsatt 5 av 5 stjärnor

My experience with Brinkley's was a great. I have Zero complaints. I worked with James, I felt he was honest and transparent and a genuinely cared about getting the best results for everyone involv... Se mer

Företagsinformation

  1. Mäklare

Skrivet av företaget

Brinkley's Estate Agency specialises in residential sales, lettings and management across South West London. Offices based in Wimbledon Village, Wimbledon Park and Putney.


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

214 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 20 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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4,2

Alla omdömen

(214)

15 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Excellent service as always

Graeme and Harry did an excellent job in finding a buyer and negotiating the sale and guiding it through to completion. I've been coming back to Brinkley's for many many years and am very happy to continue doing so.

25 januari 2022
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Ron. Always good to hear.

Betygsatt 2 av 5 stjärnor

Incompetent and careless

Moved in to a place last year. They failed to liase with the landlord to clean the place and we were left essentially homeless and crashing at friends' for two weeks as the landlord worked to make the place habitable, despite the agent promising us on the viewing that they would clean it. Now we're barely three quarters of the way through our tenancy and they're already harrassing us to ask whether we think we'll stay another term. Not to mention they completely misspelt one of our names on the actual contract and keep sending emails to the wrong address, despite it all being there on previous correspondence. The whole thing just reeks of utter incompetence and carelessness. The place is nice, they seem to have nice affordable places to rent.

24 januari 2022
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Dear Gentlenature,

Thank you for your review, I am sorry you have felt the need to write such a review, as such I will try and explain the process so you have for future reference, Brinkley's don't own the properties and in your case the property is not managed by Brinkley's as such it would be the landlords that would arrange the clean of the property prior to new tenants moving in, i am not aware of anyone not being able to move in for 2 weeks as this seems a long time. Can you please contact me direct to discuss this.

Kind Regards

Robert Brinkley

Betygsatt 1 av 5 stjärnor

Absolutely useless Lettings agents

Absolutely useless Lettings agents. We had multiple bookings cancelled without any form of contact as the flat had already been let, or the agents would change the time of our viewing to times we had already said we couldn’t attend, without any correspondence with us. We would be left to chase them to confirm flat viewings on the day of the viewing only to be told (quite rudely) that the flat was already let. They just don’t seem like they can be bothered to speak to you. Impossible to even get a reply as the agents tend to ignore your emails when they know they’re in the wrong. Always a good sign to have estate agents that ignore clients. Avoid.

12 januari 2022
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Dear Jordan, I am sorry that we have been unable to find you a suitable property this time, the market is moving at a very fast pace and with multiple properties being let within hours of coming onto the market, this is no excuse for my agents not contacting you and I will make sure they are more responsive going forward.

Kind Regards

Robert Brinkley

Betygsatt 1 av 5 stjärnor

Absolutely awful Estate Agents

Absolutely awful estate agents, AVIOD, there are so many others to choose from. They have no regard for their customers, if you raise an issue you are met with 'send in an email complaint and someone will look at it'. They just can't be bothered, and its also very difficult to get hold of anyone. They don't do what they assure you they will. JUST AWFUL - AVOID.

18 november 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Dear Luisa,

Thank you for your review, I am sorry you have had issues, please can you get in touch with me direct to discuss.

Kind Regards

Robert Brinkley

Betygsatt 1 av 5 stjärnor

Customer service is awful.

Customer service is awful.
We let our flat with them for a number of years and we could never get hold of anybody. The final crunch was the keys. At check out the inventory clerk took the keys back to the office and Brinkley's wanted £35.00 to post them out to us.
Needless to say, we will not be using Brinkley's in the future.

21 oktober 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Dear Lisa,

Thank you for your comments, we are always contactable and you have always had my details. The key situation meant they had to be sent via a courier for security and this is the cost, I am glad you managed to collect them in the end.

Betygsatt 5 av 5 stjärnor

Brinkley's helped us find our first home

Brinkley's estate agents were super helpful in helping us purchase our first home in London. Graeme was informative, attentive, organised and a big part of us getting it over the line before the stamp duty holiday deadline. Many thanks, we are pleased with our new home and would definitely recommend Brinkley's.

11 september 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you , I will pass this onto Graeme.

Betygsatt 1 av 5 stjärnor

The worst estate agent ever

The worst estate agent we have ever had to deal with. Sales team are pushy when they are trying to get your money and then entirely unavailable when you need something from them. Legal and accounts team are rude and will flat out lie to you. Would never use again and would actively discourage anyone I know from using them.

9 september 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Dear Yaboi.

Please can you get in touch with me to discuss this.

Kind Regards

Robert Brinkley

Betygsatt 2 av 5 stjärnor

Frustrating - need to do the chasing

Our initial experience with Brinkley’s via Ben was positive. He was efficient and well organised. However, as soon as we agreed to let and paid the deposit, communication from Brinkley’s stopped. We had to chase to find out our move in date and contract signing. There was also an issue where Brinkley’s had not communicated with the landlord who did not know we would be moving in so nothing was ready. 2 months after moving in, we are still chasing the inventory report from Christina.

9 september 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Dear Rachel,

I am sorry to have to read this, Since your review we have changed our process and personal to make sure our service is quicker.

Kind Regards

Robert Brinkley

Betygsatt 5 av 5 stjärnor

Brinkley's - reliable and helpful

Brinkley's were very reliable in the sale of our property. They responded to phone calls and emails promptly and were efficient at chasing our buyer. They were always willing to help and even found us a last minute delivery van when ours failed to show up on removal day! Would certainly recommend.

4 september 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Hel.

Betygsatt 5 av 5 stjärnor

Graeme was extremely efficient

Graeme was extremely efficient . When we had a problem with someone who had backed out at the last minute, he quickly made contact with someone he thought would be interested and it all went very smoothly and completed by June 30th !
Would highly recommend

31 augusti 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Sue, I will pass this onto Graeme.

Betygsatt 5 av 5 stjärnor

Sold flat for above asking within a week of being on the market

Couldn't recommend Graeme and his team more highly. We always felt very comfortable with Graeme in our home, and were always made to feel that every part of the process was our choice (e.g. asking price, viewing times, etc). Mostly importantly, he sold our flat for above asking price within a week of it being on the market - at a highly competitive rate of commission. Would use again without hesitation.

30 augusti 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Lydia.

Betygsatt 5 av 5 stjärnor

Very good approach throughout the…

Very good approach throughout the process, Graeme handled the sale with professionalism and calmness throughout. Would reccomend.

27 augusti 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you TG.

Betygsatt 5 av 5 stjärnor

Excellent Service

Graeme did a fantastic job on the sale of our flat. The Brinkleys team provided us with excellent support and guidance through the sales process and all the viewings. Highly recommend.

26 augusti 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Malcolm.

Betygsatt 5 av 5 stjärnor

Graeme at Brinkley’s excellent service

Graeme , on behalf of Brinkley’s, provided excellent service when selling our house. The rate offered was best available on the market , but without compromising the quality of service. Graeme was knowledgeable , easily contactable, responsive to our needs and questions. He offered valuable advice and kept things moving smoothly towards completion. He helped us choose the right buyer out of the offers we received. Overall, we were happy with the service and are happy to recommend Brinkley’s services.

26 augusti 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Sonia.

Betygsatt 5 av 5 stjärnor

We were very pleased with the service…

We were very pleased with the service provided by Brinkley’s who acted as estate agents for our purchase. Despite a difficult sale, Graeme was very helpful throughout the process and provided support right up until completion and beyond. Many thanks.

26 augusti 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Anon

Betygsatt 5 av 5 stjärnor

I am very happy I chose Brinkley's to…

I am very happy I chose Brinkley's to sell my flat. Graeme was very realistic when evaluating the property and in only 2 weeks we got an offer. I was abroad during all the process but Graeme kept me updated on all issues. I would recommend Brinkley's 100%.

26 augusti 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Monica.

Betygsatt 5 av 5 stjärnor

Graeme was absolutely brilliant and…

Graeme was absolutely brilliant and kept us up to date and informed throughout our sale in order to ensure that we met the stamp duty deadline. He was lovely to deal with and always dealt with any queries or concerns we had promptly.

26 augusti 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Thank you Ayesha.

Betygsatt 1 av 5 stjärnor

They are the worst agency ever bunch of…

They are the worst agency ever bunch of liars and money robbers , avoid, avoid, avoid
When we rented the property they did a interim report which is mention a lot of damage to the property was done by the landlord before we moved in , when we moved out they did a check out report they put a lot of the stuff which was mentioned as a damage from the landlord as we caused the damage just to charge us more money and mad us loose our deposit .

26 juli 2021
Omdöme utan inbjudan
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Svar från Brinkley's Estate Agents

Dear Michael,

all deposits are protected via Mydeposits which gives a free service to dispute damages. All check in and Check outs are carried out via an independent company as such any errors or damages would have been highlighted on this.

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