Brick Lane Bikes Omdömen 

A happy welcoming bunch of people
very helpful, they know what they re doing, and reasonable in pricing
My regular bike garage

I went in to get my bar grips off without damaging them so I can put my new Nitto Kite bars on.. 15 mins later I come out with bars changed, tightened and grips replaced. No wait, easy bike talk and no charge. That kind of old school service is why I love going there and when I need something big fixed they charge fairly and communicate effectively... BLB - keep on keeping on.

I had issues with my front break and the guy running the workshop was fantastic about it. Had a quick look and fixed it within minutes. I bought my 6KU bike from there and I regularly use them for any reapairs. They are kind and very knowledgeable

I had the wrong cassette on a turbo I bought second hand and asked Brick Lane Bikes if they could help me remove it as I didn't have a long enough wrench. I brought in the turbo and they were absolutely brilliant. Not only did they remove the cassette, they explained what they were doing so I could do it myself next time and they replaced the old cassette with the new one I'd bought. I'll definitely be going back for any other bike related issues.

We had a reoccurring flat tire on one of our two bikes and we were out riding in the East End. We must have walked for two miles looking for a bike repair shop. Brick Lane Bikes was an oasis of bike repair, enthusiasm for bikes and kindness. They especially liked our his and hers trek bikes from 1994. Vintage rules.

Always nice to me, I've heard mixed reviews about them but I can't say that I've experienced anything other than a 5 star service the few times ive been in.

My first order from BLB, they had a fairly obscure part I wanted a 24 tooth screw on rear sprocket which I ordered around midday and it dropped onto my doorstep at 8am the next day, a good product and service.

Fast delivery I order the bike Monday morning and arrives second day at 10AM. The quality of the e-bike is impressive for 500 pounds. I think this company should have a better review star points but happy people most of the time don't leave any reviews, only the people unhappy for differnt reason leave review for sure.

I have several parts and tools from BLB. Some are good and some seem to be bulk chinese stuff.

Like BLB Superior freewheel. It has chinese brands logo stamped on it. Works fine but propably cheaper in ebay or ali.

And their "workshop quality" tool had very cheap feeling and lacks durability.

Last time I also orderer another brands pedals from them. Bearings were stuck. They offered me several time consuming options. Later I opened them myself and they were rusty! It takes maybe 5 seconds to test them before shipping but they were too busy. I'm too busy to ship them back (need to leave work early) or take them to bikeshop (need to leave work early). Bu their 5 secons is more valuable. Also they are not interested about my complaints any more.

So I'll never buy anything from them ever again.

Brick lane bikes used my credit card details to create recurring payments and tried to charge me £6000. The credit card company stopped this fraudulent transaction. Draw your conclusions if you should use this company.

Ordered a saddle bag online being advertised as a special offer. Order went through Sunday night. Had a phone call from them on Monday, saying they couldn't understand why I got that price and asking I pay extra or cancel the order, claiming they wouldn't make any money - all for £5 extra. Appreciate this may be the case, but the fault was theirs and they should have honoured the price. Never had this from a shop before. Didn't want them to have my custom with this poor customer service - and they've certainly lost me as a future customer. Very odd way to run a business but it appears customer service isn't their strong point from other reviews.

Purchased an electric bike from their shop which had issues with the battery. They stopped replying to my emails regards a replacement battery despite initially saying they had some on order.

I placed an order last weekend with Brick Lane Bikes for an item for my husband. The money has been debited from the bank account. No confirmation of the order has been provided. No replies have been provided to my queries via their chat line.

Brilliant service.
Does what it says on the tin.
Got my bike fixed. Didn’t get ripped off. What a relief to find a shop like this. Would 100% recommend.

I needed an issue with my gears fixed and they resolved it in a day. Great service and cannot fault.

Perfect service! I took my bike in yesterday and was assisted by Jim who was SO HELPFUL and kind and tweaked a few things that I didn't even knew were wrong and the whole process was really affordable and fair and I couldn't recommend Jim or the shop more highly x

Made a purchase, canceled it afterwards via email (quick reaction, couple of minutes). Made a second purchase a couple of hours later, they double checked and contacted me if I really made the purchase, since I canceled before. Friendly guy on the phone, friendly people via email. Shipping was from the Netherlands to Germany so it took some days, as they also told me before - 10/10 would and probably will use their shop again.

stole £150 from us

they sold my step dad a giftcard for £150 and are refusing to honor it because they "changed systems"

On recommendation from a friend, I bought a bike from them. I know they’re busy but the bike I bought had misaligned brake pads and a brake cable so long that it’s unsightly and rubs against the front wheel. Great bikes but definitely need to work on their customer service. They’re not terrible but I would go elsewhere in the future. For the same price, I think I’d get better customer service and more attention to detail without having to travel across London.