From beginning to end the service at Bradley’s Bushey was first class. From first discussing suitable models to the final handover of my new car and all the ‘paperwork’ stages in between service was a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The service from booking the car in right through to collection was very straightforward and efficient. Michael was managing the service process with me. He clearly explained some additional works t... Se mer
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Nice welcome with quick car acceptance with T/c later to advise matters for consideration. Had car for mot and service for 7 hours. New valet service not quite top class. Attentive staff. Good custome... Se mer
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The very helpful and friendly staff make the whole experience easy and pleasant. The work was done quickly and efficiently. The video report of the tyres and underside of the car is interesting. I’m e... Se mer
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Företagsinformation
Skrivet av företaget
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktuppgifter
High Road 46-52, WD23 1GQ, Bushey, Bushey Heath, Storbritannien
- 02089503311
4,5
Utmärkt
303 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 31 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I having been buying Honda’s for many…
I having been buying Honda’s for many years. I love the product but as important, was the way Crown Honda treated me as a valued customer. The gentleman that sold me my new car was really great. However, a few cuts that Brayleys have put in place, I found rather disappointing.
20 mars 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Barbara, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Recommend
Good stuff
Faster and professional
Kindly employee, very friendly and helpful
I wish to be like them all employees
16 mars 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Romeo, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Call Centre Customer Service V Branch Service
I recently received a call from the call centre about booking my car in, and the experience was far from pleasant. The agent didn’t listen when I explained that I already had a service plan, and instead spoke over me with a rude, dismissive tone. Her attitude felt very much like “do it or lose it,” insisting that if my MOT wasn’t done immediately, I would be breaking the law and my warranty would be void. She also quoted £60 for the MOT, which didn’t sound right.
I was then transferred to the branch, where I spoke to my regular service manager. He apologised straight away for the misinformation and confirmed the correct price was £45. I booked the car in and explained the issues I’d been having, and he assured me everything had been noted.
On the day, check‑in was smooth. I received a call early afternoon saying the car was ready. After paying, I was told I’d be contacted again once the required part arrives so it can be booked back in.
13 mars 2026
Omdöme utan inbjudan
Too long a wait, and no updating. The service plan should cover all, they know the history of the car.
My partner is currently waiting in reception (Watford/Bushey)after having pre-booked a service and dropped of circa 09:00. She isn’t being kept up to date and has been informed a tyre she purchased there as a set just last year is bulging and needs replacing, and that the air-con needs “extras” which her service charge doesn’t cover. An old Jazz and a plus £500 bill;; No car wash (a tree is planted!) how does that help, the car needs washing so no help at all to the ‘world’. BTW they don’t phone you with the news and ask if you wish to go ahead, they send a text!!!
5 mars 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Vijay, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Recommended
As usual, my car was serviced in a very timely manner, with excellent professionalism and courtesy from Brayleys staff.
27 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Howard, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service & MOT
The servicing department kept me informed of what was needed for my car and gave me the option to proceed with their recommendations or not. Customer service was excellent, staff were friendly and professional and I felt valued.
24 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Michelle, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very happy customer.
I have always had excellent experience from this garage, whether buying a car or having it serviced.
Can highly recommend Brayley Honda Bushey.
25 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Peter, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The staff were both friendly and professional
The staff were both friendly and professional. I have great trust in their appraisal and work.
25 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Rod, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very pleased with the service and car…
Very pleased with the service and car seems to be running smoothly
25 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Mrs Benardout, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The service department were efficient and professional.
The service department were efficient and professional as always. However, I was extremely disappointed that Brayleys have decided to stop valet cleaning the car after an annual service. It seems that since Brayleys took over from Crown there have been several cutbacks, i.e no newspapers or biscuits in the waiting area, but this is by far the worst and as a long standing customer who has bought several cars from there, I find it distastful and insulting to our loyalty.
23 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Sandy, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach.
In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment.
We appreciate your feedback and hope the quality of your service met expectations
Car not cleaned
Service advisor was excellent. However I was extremely disappointed that when our car was brought back to us it had not been washed or hoovered.We were told Brayleys had stopped doing this. Having been in the motor trade since leaving school I have never seen this. To me it is a backward step and most people will be dissatisfied with this decision. It is not right to give the car back dirty. In my opinion it is part of the service.
23 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Thank you for your kind review and for your positive comments about your recent visit. We’re really pleased to hear that you had a great experience with our team. We appreciate your feedback regarding the car wash. As part of a recent sustainability initiative, we’ve made changes to our workshop processes to help reduce our environmental impact, and for every car wash we don’t complete, we plant a tree instead. We understand this may be different from previous visits and truly value your understanding, and we hope to welcome you back again soon.
The actual service and mot was fine.....But
The actual service and mot was fine. Lee was very helpfu and did a good job.. Also Nevill who picket up our car and delivered it back was helpful and professional.
I have a couple of problems, it costs a lot for this service, I was told on booking that as I was a long standing client of over 20 years that I would not pay this charge. I did, and it was over £40.
Also Brayleys now do not wash and vac the car as they used to when it was Crown Honda.
So I was not very happy.
23 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Jane, Thank you for your review. We appreciate your feedback and will forward this on to the management team at this dealership to investigate further internally. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
no car vallet after service and mot
no car vallet after service and mot, I wonder if I will bring my car to Honda for service ,mot in future
4 februari 2026
Omdöme utan inbjudan
Very professional
Very professional. On point explanation of work's done. Nice, peaceful place to wait around with tv, water, coffee.
19 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Felix, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brayleys review
Brayleys we're exceptionally good. Efficient, and Michael was very easy and pleasant to deal with.
The car was ready at the agreed time.
18 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional
Excellent friendly but professional service. Kept informed of work required with accurate costing - given ability to approve or not for work to be completed.
Waiting time kept to a minimum when realized I had to wait for car
17 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Didn’t feel pressured into making any…
Didn’t feel pressured into making any on the spot decisions. Would highly recommend very efficient, friendly and helpful
16 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Vicky, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The experience was good
The experience was good, friendly and informative
12 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Timely service
Timely service
Friendly and helpful service handler
10 februari 2026
Omdöme utan inbjudan
Svar från Brayleys Cars - Brayley Honda Bushey
Hi Brian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
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