bpha Omdömen 50

I've been a tenant for 24 years and this past year has been the worst by far. A new to me property (not even a 30 year old building) 50+ visits/repairs since August last year and they still have not learned anything. Every job has had to be redone then redone again. A very miserable year for me and my partner

Quite simply, they don't care about their residents. They don't do what they say will do and they don't respond to complaints. Their lack of action is affecting my mental health but, as I said, they simply don't care. On one occasion, because some residents weren't recycling correctly, they raised everyone's rent as a punishment. I'm not sure that's legal but what can we do?

Over the decades they've been monsters and ruined large chunks of my life. They've allowed very antisocial tenants with no adequate vetting, then failed to act then those tenants have been vandals and monsters. They've increased prices and reduced services. They're unresponsive and dishonest. In recent years, they've shown improvement, but they destroys my quality of life for decades and I wont' forgive them.

If I could put negative stars I would. Services charged for and not provided since August 2020, customer service is nonexistent, Switch2 were brought in to read meters remotely, bills vary from £1 to £168, meters register usage without anything being used then the daily standing charge is approximately 53p a day, split in two parts, one part for the heat exchanger and Switch2 to read them, second part to cover losses. Solar panels aren't taken into account, where has that energy gone? The value of shared ownership properties have plummeted, the council tax is insanely high, the place is filthy, violence goes on in front of bpha staff and when you do finally get to leave, they delay the NTQ form so they gain a week, then when they get the keys back they add another week, all because there's no manager to give the keys to. Three flats are currently unoccupied and one of them is becoming a health hazard. Leaks all over the place, terrible maintenance, a fire in the roof fortunately didn't harm anyone but did damage the roof, it was inspected and nothing done, 2.5 weeks later the clouds burst causing a lot of water damage, nothing had been covered, it was only then that the insurance was informed, so obviously any damage after the fire isn't covered, that will be a lovely big bill for the owners, probably bankrupt some. This is absolutely honest and accurate.

I’ve been a ‘customer’ (as they refer to their tenants) for 4 years and I can’t wait to get away from them. Their claims to be customer led are disingenuous as they’ve spent the last 2 years removing or downgrading services whilst increasing prices. The scheme I live in hasn’t had a scheme manager for 3 years but we have continued to pay for one through our service charge. They gave us no choice on our energy supplier and landed us with the most expensive. There seems to be a revolving door stafff policy with nobody staying very long.
If you are thinking of renting or buying from these charlatans I would strongly advise you not to.

DO NOT get caught in this trap.
If I said the word Alcatraz, and for the people that don’t know Google that word I can’t emphasise driving around this area while it is a new development is at least 1000 times worse that isn’t even a tip of the iceberg. The opening line will be my last closing line…. DO NOT get caught in this trap.