The good bit is the product is good so far and it arrived super quick. However I phoned before ordering to check that Drives were included. I spoke to someone who sounded like they would rather n... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
MSI MAG 341CQP QD-OLED 34" Curved QD-OLED UWQHD 175Hz 0.03ms USB-C Gaming monitor Really happy with this monitor! - Image quality is impressive, switching from a IPS monitor to OLED makes a hug... Se mer
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Bought an item from Box. All the finances were titled Five Tech Ltd. No link between the two and frustrating time spent trying to work out what I'd bought from Five Tech. So simple solution would b... Se mer
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Ordered from Box.co.uk and had a smooth experience. Good quality product, easy ordering process, and prompt delivery. Would use again.
Företaget har svarat
Företagsinformation
Om Box.co.uk
Skrivet av företaget
Box.co.uk is one of the UK’s most trusted online retailers for technology, gaming PCs, laptops, and home electronics. With over 1 million happy customers, we’ve built our reputation on expert advice, fast delivery, and unbeatable value.
Huge Range of Tech
We stock thousands of in-demand products from top brands, including ASUS, MSI, Lenovo, HP, Samsung, LG, Microsoft, and Apple. From custom gaming PCs and high-performance laptops to monitors, tablets, PC components, printers, and networking gear — we've got you covered.
Trusted for Gaming and High-Performance Tech
Box is a go-to destination for gamers, content creators, students, and professionals. Whether you're building a workstation, setting up a gaming rig, or shopping for everyday tech, you'll find what you need here.
Next-Day Delivery & UK Dispatch
Many of our bestsellers are available for fast, next-day delivery across the UK. We keep our own warehouses stocked so you can get your tech, fast and reliable.
Customer Support That Cares
Our expert team is on hand to help — before and after you buy. Whether it’s choosing the right graphics card, getting help with a return, or tracking your delivery, we’ve got your back.
Hassle-Free Returns
We offer a flexible 28-day returns policy and a simple process to make sure you’re never stuck with the wrong product.
Sustainable Choices
Looking to reduce your impact? We offer a growing selection of refurbished tech to help extend product life and reduce e-waste — a win for you and the planet.
What You Think Matters
We value every review and use your feedback to improve. We’re proud to be rated highly by customers who trust us with their tech needs — and we’re just getting started.
Kontaktuppgifter
Unit 10 Woodford Trading Estate, IG8 8HF, London, Storbritannien
- 020 3337 8950
- customerservice@box.co.uk
- www.box.co.uk
Tech Deals, Refreshed Weekly
3,9
Bra
11 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought an item from Box, billed by Five Tech
Bought an item from Box. All the finances were titled Five Tech Ltd. No link between the two and frustrating time spent trying to work out what I'd bought from Five Tech. So simple solution would be to give that link clearly in the correspondence trail.
31 mars 2026
Svar från Box.co.uk
Hello Pete - Thank you for taking the time to share your experience. We’re sorry for the confusion caused by the billing name showing as Five Tech Ltd rather than Box. Your feedback is appreciated. We do state on our website that Box is a trading name of Five Tech Ltd but maybe we need to make that clearer. Thank you for getting in touch
Svar från Box.co.uk
Thank you for your great feedback! We’re really pleased to hear that your delivery was fast and that you’re happy with the product. We appreciate your support and hope to see you again soon.
First time ordered from Box and…
First time ordered from Box and received good communication throughout and my Pro art monitor arrived promptly and well packaged Happy with service received, price and my new monitor Thank you!
30 mars 2026
Svar från Box.co.uk
Thank you so much for your kind feedback! We’re really pleased to hear that your first experience ordering from Box was a positive one, and that the communication, delivery, and packaging met your expectations. It’s great to know you’re happy with the ProArt monitor and the value we were able to offer. We truly appreciate you taking the time to share your experience and hope to support you again in the future. Enjoy your new monitor!
Great service
Ordered from Box.co.uk and had a smooth experience. Good quality product, easy ordering process, and prompt delivery. Would use again.
23 mars 2026
Svar från Box.co.uk
Thank you for your feedback!
We’re really pleased to hear you had a smooth experience ordering from Box.co.uk and that you were happy with the product quality, ease of ordering, and prompt delivery. We appreciate you taking the time to leave a review and look forward to serving you again in the future.
Poor delivery service
Poor delivery service. Item never came to my address. Unsure where they went instead.
24 mars 2026
Svar från Box.co.uk
Hello Franco - Thank you for taking the time to share your experience. We’re very sorry to hear that your item didn’t arrive as expected — this is certainly not the level of service we aim to provide. We understand how frustrating this must have been and would like the opportunity to look into what happened. Please be assured that our team are looking at your case as a priority.
Svar från Box.co.uk
Hello Sandor - Thank you for the review! We appreciate your support and are pleased to hear we’re your first choice for PC upgrades. We look forward to helping you again in the future.
Disappointed
The good bit is the product is good so far and it arrived super quick.
However I phoned before ordering to check that Drives were included. I spoke to someone who sounded like they would rather not be there who assured me that they were.
But they weren`t .Disappointed as i had to order them separately.
18 mars 2026
Svar från Box.co.uk
Hello Charles - Thank you for taking the time to share your feedback. We’re pleased to hear that the product itself is performing well and that delivery was quick. However, we’re genuinely sorry for the disappointment caused by the drives not being included, especially after you took the time to call and confirm this before ordering.
This is not the level of service we aim to provide, and we apologise for the incorrect information given during that call. We understand how frustrating it is to have to place an additional order because of this and appreciate you bringing it to our attention so we can address it internally.
Very quick delivery and answered my…
Very quick delivery and answered my request for an invoice promptly.
23 mars 2026
Svar från Box.co.uk
Hello Phil - Thank you for your lovely feedback! We’re glad to hear you were happy with the quick delivery and that we could assist promptly with your invoice. We really appreciate your support.
Wow. A great experience
Wow. A great experience using their website. Pinpointed the product that I wanted, ordered and was delivered in 2 days. Excellent customer service.
27 mars 2026
Svar från Box.co.uk
Thank you so much for your kind feedback! We’re delighted to hear that you had such a smooth experience using our website and that we were able to deliver exactly what you needed so quickly. Providing excellent customer service and fast delivery is always our priority, so it’s great to know this came through. We really appreciate you taking the time to share your experience and look forward to serving you again.
MSI MAG 272QPW QD-OLED X28 27" QHD 280Hz Gaming Monitor – White
The MSI MAG 272QPW QD-OLED X28 is a high-performance gaming monitor that delivers excellent image quality and ultra-smooth gameplay. Its 27-inch QHD QD-OLED panel offers vibrant colors, deep blacks, and impressive contrast, making games look sharp and immersive.
With a fast 280Hz refresh rate and an extremely low 0.03ms response time, it performs exceptionally well in competitive games, providing smooth motion and minimal ghosting. The stylish white design also makes it stand out from typical gaming monitors.
Overall, this monitor is a great choice for gamers who want top-tier performance, beautiful visuals, and a modern look.
8 april 2026
Omdöme utan inbjudan
Svar från Box.co.uk
Hello Patryk - Thank you for taking the time to share your detailed feedback! We’re also pleased you like the modern white design—it’s always nice when performance and style come together.
Thank you for choosing MSI and for recommending the monitor to fellow gamers.
No complications. Excellent experience.
Easy to navigate store. Fast delivery. Well packaged. As straight forward a purchase anyone can ask for. Will very likely use again if/when needed.
25 mars 2026
Svar från Box.co.uk
Hello James - Thank you so much for your kind feedback. We’re delighted to hear that you had such a smooth and straightforward experience, from navigating our store to receiving your order quickly and well packaged. It’s great to know everything met your expectations, and we truly appreciate your support. We look forward to helping you again whenever you need us.
Svar från Box.co.uk
Thank you so much for your kind words - your feedback is so important to us. We hope to welcome you back again in the near future
Amazing customer service
Amazing customer service, quick cheap and reliable.
10 april 2026
Omdöme utan inbjudan
Svar från Box.co.uk
Thank you so much for your kind words! We’re really pleased to hear you found our service quick, affordable, and reliable. Your support means a lot to us and we look forward to helping you again in the future.
Avoid this company if you value your consumer rights.
I purchased a brand‑new motherboard from Box.co.uk which didn’t work from day one. I returned it within 30 days, as allowed under the Consumer Rights Act. Instead of honouring my right to a refund, they claimed “customer‑induced damage” without providing any actual evidence.
They sent two unclear photos and refused to explain what the supposed damage even was. A PC specialist inspected the system before return and found a motherboard fault with no mention of any physical damage, yet Box ignored this completely.
Their customer service repeated the same scripted line over and over, offered no technician report, and refused a refund based purely on their own internal opinion with no actual evidence which the consumer rights act 2015 demands they produce before outright refusing a refund.
Very disappointing experience. I won’t be buying from them again.
2 april 2026
Omdöme utan inbjudan
Svar från Box.co.uk
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your dissatisfaction and appreciate the opportunity to respond. When returned items are received, they are inspected by our technical team to assess their condition and determine eligibility for a refund in line with our terms and the Consumer Rights Act 2015. In this case, our assessment indicated physical damage inconsistent with a manufacturing fault, which is why the refund could not be approved.
We understand how frustrating this outcome can be, particularly when expectations differ, and we regret that this was not the resolution you were hoping for. While we aren’t able to discuss detailed inspection findings publicly, our customer service team has acted in accordance with our established procedures. If you would like us to take another look at your case or discuss this further, please do contact our customer services team
Svar från Box.co.uk
Hello Steve - Thank you so much for taking the time to leave your review. We are so pleased that you are happy with your purchase and our service
Shambolic.
Ordered a Synology 925+ DAS on a Sunday and paid extra for next working day delivery. Website said it would be delivered on Monday. It wasn't. Apparently, the 'next day delivery' widget on the website doesn't account for the fact that weekends exist. Got in touch with customer services to ask them to arrange for delivery on Wednesday instead, as I wouldn't be available on Tuesday. No problem, they said, no problem at all, delivery on Wednesday is confirmed. Except, Wednesday comes around... and nothing... so I contact customer services again, who informed me that it hadn't even been shipped. I asked to cancel the order, which in itself was a ridiculously painful process, with the refund taking a full 9 days to arrive in my account. Absolutely shambolic. My first experience with Box, and I will not be returning.
23 mars 2026
Omdöme utan inbjudan
Svar från Box.co.uk
Hello James - Thank you for taking the time to share your experience, and we are truly sorry for the frustration and inconvenience you encountered. This is absolutely not the level of service we aim to provide. We’re currently reviewing what went wrong at each stage. Although we can’t undo the poor experience you had, please know that your feedback is helping us put improvements in place. We do hope that you will give our company another chance in the near future
Brilliant
A bit late with this review. But I can't fault the service. Compatitive prices and quick delivery.
9 december 2025
Svar från Box.co.uk
Hello - thank you for taking the time to leave your review. We are so pleased that you are happy with your purchase and our service We hope to welcome you back in the very near future
Svar från Box.co.uk
Hello - thank you for your review. We are thrilled that you are happy with your purchase and hope to serve you again in the near future
Svar från Box.co.uk
Hello Henry - Thank you for your kind words. We do pride ourselves on delivering excellence in our products and service and so pleased that you are happy with your purchase. Hope to welcome you back again in the near future
Svar från Box.co.uk
Hello Stuart - Thank you for your review and the recommendation. We are thrilled that you are happy with our service and look forward to welcoming you back in the very near future
Detta är Trustpilot
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