Bournemouth Airport Omdömen 1 778

The seating area was ridiculously cold. I tried to get something done about it and was told that there was no duty manager to speak to and it was down to the engineers who don’t work on a Sunday. Not very good when you have to sit for 2 1/2 - 3 hours before your flight. None of the TVs worked in the seating area either. Everybody where we were sitting were wearing coats. Not a comfortable experience.

This review is about the Car Park only.
Bournemouth Airport Car Park 1 is not properly paved for passengers to enable them to easily walk from their car to the airport building and back. Also, there is no properly marked or sign-posted route from the car park to the airport buildings or vice versa. Additionally, the route on which passengers are forced to walk is for the most part the road used by vehicles which must constitute a safety risk. The road is largely rough asphalt and is difficult to walk along while pushing a trolley or pulling wheeled luggage. There is also no cover from inclement weather for passengers on foot. Furthermore, the actual car park stands' surface is of loose largish stones (not gravel), which could cause tyre puncture or other damage to a vehicle. In respect of prices, these are exorbitant. I parked at Car Park 1 for a week at a cost of £141.00, added to which, in my case, there was a £30 surcharge due to late arrival of the return flight and additional delays at Arrivals which were entirely outside of my control. The total delay was just over 2 hours.

In summary, very poor facilities offered to captive customers who have no choice but to use overpriced and sub-standard carparking facilities with unreasonable exploitation for delays.

I really like the arrangement of the new new airport area for arrivals. All the staff were really friendly and it was super easy to get through customs and security.

Old & out of touch staff with no patience for anybody. Angry, moody and not helpful in anyway. There are never 2 luggage scanners open when going through luggage checks meaning the staff struggle to cope with numbers and show how they can’t deal with the public. Then on top of that you’re charged £17.99 for a cold, minging cooked breakfast. Unfortunately this airport, despite getting more flights and more custom, is worse than ever.

Haven't got their yet and I am already very unhappy. Wanted to go by Public Transport, found out the Bus from the Station only goes in the week and then hardly at all! Now have the hassle of driving AND paying for parking. You don't get this issues in Europe. Next time I will be using Gatwick, parking is cheaper and the drive is shorter. Appalling there is no public transport.

Sorry i threw up im your airport

The fact that it costs £6 yo be dropped of is bad enough but when you arrive to check in you can’t use the fast track (which you have to pay for) which is in the building ,no no no they send you on a walk about in the open air so you get wet when it rains, you go round in a circle to arrive at exactly the same place as you were at the fast track!! How utterly ridiculous and totally money pinching. The airport is a complete disaster won’t be travelling with them again

I was genuinely gobsmacked when I arrived at Bournemouth Airport – I honestly felt like I was in another country. The whole place has such a relaxed and welcoming feel.

The customer service was excellent from start to finish. Every member of staff I came across was helpful, friendly, and actually looked happy in their work, which makes such a difference.

There’s also a lovely outdoor area which adds to the calm, easy-going atmosphere.

Overall, the whole experience was simple, smooth, and an absolute pleasure. I’ll definitely be checking flights from Bournemouth in the future – it’s a hidden gem!

The airport itself and the Jet2 staff were all really friendly and efficient. Great so far. Went to the bourne &acre breakfast resto. Positively the worst airport resto anywhere. We order online 35 quid for two light breakfasts confirmed it will be on our table in less then 15 min. 45 min later nothing arrives, and our flight is called. I go to get a refund and I get a refund and discover they won't refund the service charge for ordering online. They admit it's not ok . Bacon sandwich from WHSmith next door next time .

Extortionate car parking rates .. I paid £82 for a four day stay.. ???

Food and drinks …equally poor quality / over priced… £7.49 for a pint of Heineken … really?, .

Gatwick is cheaper car parking … and LGW is paying Greater London area rates so how does BOU in the middle of nowhere justify such extortionate rates ???

The whole place is 3rd world … prefab facilities , muddy car park,, long walk in the rain to the terminal you’ve got to board in the rain without cover .

Leaking urinals in pre fab toilets …3rd world facilities (and I’ve worked in India)

In summary ….it’s a glorified shed, somewhere between Bournemouth and Christchurch with 3rd world facilities and London ++prices

Diabolical. The website claims that the airport has an executive lounge…it doesn’t. It claims to have shops and bars, it doesn’t. There is one 8 table bar/cafe offering one draught beer at £4.30 a half pint, no hot food and only a few pre-packed awful sandwiches. Even w h Smiths is unmanned. The noise from building works is dreadful and I suspect breaches health and safety regulations as the builders are wearing ear defenders and yet 2 meters away, passengers are subjected to the noise with no safety equipment. The Premier Parking is so badly thought through that it is actually a shorter distance to the cheapest parking as there is no footpath from premier and you need to walk through the cheaper area to get to the terminal.
Give it a miss or arrive as late as possible so you don’t need to spend any money!

The air con is too high within the restaurant and pub area, we were waiting on New Year’s Day and it was freezing in there. I spoke with the bar staff who advised us it was the airport that set it high meaning that even the staff had to work with their coats on!
Not happy when we were sat waiting for 2 hours

It’s disappointing that they make it unsafe for people to walk to the airport, going out of their way to make people walk in the road or pay money to drop off. They don’t maintain a standard of restaurants in line with other airports. The only restaurant they have has really poor quality food and service for a sky high price

The worst airport in the world.

No public transport. A disaster.

But wait, there’s a coach station at Bournemouth. Let’s look at the places you can go. London. Heathrow. Gatwick.
But no Bournemouth airport.

Oh the irony…. At the airport. A sign. Buses only…. But no buses go there. You’re putting a great effort to retain that title of worst airport in the world.

We had to spend 5 hours waiting for a delayed departure. That wasn’t the problem. What was AWFUL was listening to the same ‘muzac’ continuously for 5 hours. Imagine listening to your least favourite music for 5 hours. Nobody seems to think about the ‘torture’ of unwanted noise in a public space. WAKE UP Bournemouth Airport!!!

I've been fortunate to have used Bmth twice recently, both with the superb Jet2 brigade.They are faultless.
But, as seems to all too regularly reviewed, facilities are disappointing.
The car park configuration is archaic, why cant you allow for a drop off by the actual entrance? Instead of the trudge over a gravel car park through all weather.
When leaving the airport it's worse. Particularly if it's raining, absolutely no shelter whilst waiting for a taxi.
As for your terminal, please improve toilet facilities, some are little better than those at Glastonbury, I refer to the ones near the baggage conveyor.
For me, it's 1st and last impressions, neither are good, very 3rd worldish. Thank goodness for Jet2, they mask your shortfalls well.

BOH Trust pilot REVIEW
I’ve always been happy to fly from my local airport, however recently since operations have been expanded to include Jet2 operations of two aircraft based here,
Bournemouth Airport
Definitely cannot cope with the current situation with Four flights departing within 45 minutes of each other at the moment. They are operating at over full capacity
Research shows static capacity as 600 however four flights = circa 800 pax is ridiculous and one could speculate not safe in the case of an emergency. Listed below are some (butt not all) if the areas of poor unsatisfactory conditions and performance
Not enough staff in all areas
Not enough toilet facilities (only4 urinals and 4 cubicles in the gents)
Not enough security facilities only one lane of three in use for the four flights)
Also the security facilities are not vey easy to access due tons not clear (unless you pay for fast track)
Horrendous car park charges (in excess of those at LHR and LGW)
There are No regular bus services to/from the airport! to Bournemouth (or anywhere!) and the ones that there are do not align with any flights at all
There is a Pax drop of charge of £5 (including taxis) and they have put prevention measures in place trying to stop pedestrians from getting into the airport to maximise their greedy profiteering
There seems to be a Money grabbing management in place and they pay poor staff wages (most ground staff are in minimum wage see recent strike threat events)

No any 15-30 min of free parking. Luton has first 2 hours for free.

Shame about the young black woman working at security who said "what a spastic", as I was about to accidentally walk through with my phone in my pocket instead of putting it on the tray. She probably thought I didn't hear her when I walked back to put it on the tray, well I did, Very professional isn't it? It seems she needs more training on how to deal with the general public appropriately when exchanges like this happen.

This happend in the early morning of saturday the 18th of october, I do not have the precise time this event occurred, I say between the hour of 5:00am and 6:00am.