Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I ordered a massage mat and it’s almost month now. I sent an email to the customer service team and got no response. It’s now looking like a scam to me now. Don’t think I can do business with them anymore.
Wednesday morning I made a warranty claim. Email reply that afternoon accepting my claim and promising a replacement would be sent within 5 days.
Friday lunchtime the replacement was delivered - very good all round.
Great customer service! 4 years I purchased two 6000 series garden furniture covers and some associated bungee fixings following a recommendation from Crownhill Garden Centre. Over the last year one of the covers continued to rip and perish within its 6 year warranty period. I filled out a claim yesterday and was notified this morning that a replacement cover was being sent out immediately. I’m so impressed with such a speedy response. Definitely a company I will buy equipment from again. Thanks, Dominic
What a great company! Our hammock cover had a big tear after strong wind and 5 years use, and the parent company (Tildemere) supplied a replacement cover free of charge under their 6 year warranty.
Thank you for excellent service and for honouring your warranty.
I had a warranty claim honoured very promptly with no fuss at all.
I bought a 6000 series bbq cover from Amazon and after 2 and a bit years and 2 winters the inside waterproofing layer was cracking and delaminating.
I filled in the warranty claim form on a Sunday night (linked from www.bosmere. com site)
And Monday lunch time had a response saying they had agreed to replace it, and what colour would I like. (original grey no longer produced)
New cover by the end of the week. Very happy camper (BBQer anyway)
Similar to other experiences. I had a patio garden table cover which had a seven year guarantee and actually lasted less than three years before it started to leak. Any attempts to reach out to Bosmere or its parent company to honour this guarantee have not been responded to.
We brought a Bosmere Modular Sunbed Cover, Black, M640 in mid-2015. It lasted 3-4 years working well but then started leaking. In the last year it has become worse than useless, you can see light through the fabric and it acts to trap that water only. We were looking for a replacement when we realized it had a six year Guarantee! Fantastic, or so we thought. However Bosmerre has declined to honour this guarantee. So BEWARE, the products do not last as long as they say they will and the guarantee seems to be worthless.
Update: changing to five stars as Bosmere has had a change of heart and a lovely new cover has just arrived in the mail. Buy with confidence
I bought a Bosmere Protector 6000 Storm Black 8 Seat Rectangular Table Cover - Black, D560 02/06/16 which has degraded badly with the waterproofing on the inside flaking off. It is only used lightly in the summer as I put the furniture away for winter. I bought this for long life with cheaper ones not lasting a few months. The 6-year warranty was the reason I paid for a premium product. The same for Bosmere Protector 6000 Dark Green 6 Seat Rectangular Table Cover - Green, C555 01/05/16. Not impressed, how do I claim under warranty? My inquiry has been ignored.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
