Great choice, good value, great communication and delivery options. Little tree was exactly as described, beautifully packaged in a very presentable box for a gift. Arrived bang on schedule. Tree was... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Se mer
Företaget har svarat
I got what I ordered very fast delivery was excellent very well packaged this is my third bonsai I have had a I really can't recommend bonsai direct enough there trees are the best I have seen compar... Se mer
Företaget har svarat
Absolutely great service. Site so easy to navigate. No payment issues. Plus, I was expecting my order on the Monday 6th of July but I was so happy Bonsai Direct released my order and Parcel Force... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Kontaktuppgifter
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Storbritannien
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Utmärkt
283 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fast delivery
Fast delivery, quality items. Lovely site online easy use and clean image. Very happy so far.
5 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your review, Navdeep.
We're delighted to hear that you were pleased with the quality of your items, our delivery service and your experience using the website.
We hope you enjoy your bonsai and thank you again for choosing Bonsai Direct.
Best wishes,
Bonsai Direct
Very efficient ordered and delivered…
Very efficient ordered and delivered within three days. Great product and great price!!!! Will definitely buy from them again 👍🏼
5 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your fantastic review, Jason.
We're delighted to hear that your bonsai arrived quickly and that you were pleased with both the quality and value. It's great to know everything went smoothly from ordering through to delivery.
We really appreciate your support and look forward to welcoming you back again in the future.
Best wishes,
Bonsai Direct
Excellent setvice
Bought 2 Bonsai by phone. Excellent service from sales team and a delight to talk to them. Delivery next day as promised. Both plants in excellent condition. Thanks Bonsai Direct.
5 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your lovely review, Peter.
We're delighted to hear that you enjoyed speaking with our team and that your bonsai arrived the next day as promised and in excellent condition.
Your kind words mean a great deal to us, and we're so pleased that you were happy with both the service and the trees.
Best wishes,
Bonsai Direct
Briiliant company
Beautiful trees and always well packed for delivery very professional. I have 8 trees from them now And all in perfect condition when they arrive.
6 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your continued support, Matthew.
We're delighted to hear that all eight of your bonsai have arrived in perfect condition and that you've been pleased with the quality of the trees and our packaging.
It means a great deal to us that you've chosen Bonsai Direct time and time again. We hope you continue to enjoy your collection and add to it in the future!
Best wishes,
Bonsai Direct
Bonsai Direct Provide Great Products, And A Fantastic Service
Had a great experience with Bonsai Direct! Plenty of choice and gift options on their website. Bought my mother a Chinese Elm with the little 'Thank You' sign which hangs off the branch, and she's over the moon with it! Also came with some pruning scissors and some Bonsai food. Also treated myself to a Tree Of A Thousand Stars! Both Bonsai trees arrived really quickly, and extremely well packaged. Both look really healthy, and have great shapes. Plenty of advice on their website to help beginners such as myself. All in all, a great experience, and when I decide to buy more, I'll be straight back!
2 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for taking the time to leave such a fantastic review, Ben.
We're delighted to hear that both bonsai arrived safely and that you were pleased with their health, shape and presentation. The Chinese Elm with the Thank You tag makes a wonderful gift, and we're so pleased your mother loved it. It’s great to hear that you're enjoying your Tree of a Thousand Stars too.
We're also glad you found the information on our website helpful. We work hard to make bonsai accessible to beginners while offering quality trees that can be enjoyed for years to come.
Thank you again for your kind words. We look forward to welcoming you back when you're ready for your next bonsai!
Best wishes,
Bonsai Direct
Superb!
Superb service; the bonsai is beautiful and delivery was very fast! It was packaged safely with clear instructions and arrived in perfect condition. Great quality bonsai tree. The website is also really clear and easy to use, have recommended Bonsai Direct to others.
3 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you so much for your wonderful review, Delyth.
We are delighted to hear that you are pleased with your bonsai and that it arrived quickly, safely and in perfect condition.
It's also great to know that you found our website easy to use and that the care instructions were helpful.
Recommendations mean a great deal to our small family-run business, so thank you for sharing your experience with others.
We hope you enjoy your bonsai for many years to come.
Best wishes,
Bonsai Direct.
Perfectly smooth transaction.
Perfectly smooth transaction.
Delivery great, bonsai’s excellent .
3 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your kind review Grant.
We're delighted to hear everything went smoothly and that you were pleased with both the delivery and your bonsai. We hope you enjoy your tree for many years to come.
Best wishes,
The Bonsai Direct Team
Picked the Bonsai I loved
Picked the Bonsai I loved, fact sheet that comes with the tree has lots of useful information on it. Ordered on the 30th May and my little beauty was delivered on the 2nd of June and was well extremely well packaged. I love Bonsai direct and this is my 3rd purchase from them.
30 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you so much for your continued support and for taking the time to leave such a lovely review Sandra.
We're delighted to hear that you're pleased with your new bonsai and found the care guide helpful. It's wonderful to know your tree arrived quickly and safely.
Thank you for choosing us, we truly appreciate your loyalty!
Best wishes,
The Bonsai Direct Team
Incredible tree
Incredible tree - Chinese elm. Will be purchasing again when I have some more space!
2 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your wonderful review Lewis! We're delighted to hear you love your Chinese Elm bonsai. Enjoy your tree, and we're always here to help if you have any questions!
Best wishes,
The Bonsai Direct Team
Great company, great stock
Great company, fast delivery and excellent specimen that's clearly been looked afterm definitely would recommend.
3 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your fantastic review, James! We're delighted to hear that you were pleased with both the service and your bonsai. We take great pride in carefully nurturing our trees here at the nursery, so it's wonderful to know that your bonsai arrived looking healthy and well cared for.
Thanks again for your review, it means a lot to us!
Best wishes,
The Bonsai Direct Team
Ordered a large 16yr old bonsai…
Ordered a large 16yr old bonsai beginner kit for my fiancee's birthday. Absolutely delighted with the tree we received and how efficient the delivery was!
Found the website to be easily navigated and full of information.
Will definitely be making more purchases from this company.
3 juni 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Karen,
Thank you so much for your wonderful review.
We're delighted to hear that you were pleased with the bonsai. Birthdays are special occasions, so it's lovely to know the tree made such a great gift.
We truly appreciate your support and look forward to helping you grow your bonsai collection in the future.
Best wishes,
Bonsai Direct
Great customer service
Website provides clear information in accessible language. Overall communication was excellent! The product is excellent with vg packaging and prompt delivery
28 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Paul,
Thank you for your kind review. We're delighted to hear that you found the information on our website clear and easy to follow, and that you were pleased with the communication throughout your order.
It's also great to know that your bonsai arrived promptly, well packaged, and that you're happy with the quality of the product.
Best Wishes,
Bonsai Direct
Lovely bonsai in great condition and…
Lovely bonsai in great condition and very well packafed
30 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Helen,
Thank you for your review. We're so pleased to hear that your bonsai arrived in great condition and that it was well packaged for its journey.
We hope you enjoy your new bonsai and thank you for choosing Bonsai Direct.
Best Wishes,
Bonsai Direct
Bonsai
Delivery was prompt and the bonsai was well packaged. Bonsai itself was as per picture and has been well maintained and looked after. All in all a beautiful bonsai and got exactly what I expected.
30 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Brian,
Thank you for taking the time to leave us a review. We're delighted to hear that your bonsai arrived promptly, was well packaged, and matched your expectations.
We take great pride in caring for our bonsai, so it's wonderful to know that this was reflected in the tree you received. We hope you enjoy it for many years to come.
Best Wishes,
Bonsai Direct
I bought a bonsai starter kit as a gift…
I bought a bonsai starter kit as a gift for my neighbour to thank her for all her help with choosing flowers for our front garden. She absolutely loved it! The kit arrived very quickly, was beautifully packaged, and looked great on arrival. I also contacted customer services about a small technical issue and received excellent support. A wonderful product backed by fantastic service, would highly recommended.
1 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Jemma,
Thank you for your wonderful review. We're delighted to hear that your neighbour loved her bonsai starter kit and that it made such a thoughtful thank-you gift.
It's also great to know that your order arrived quickly and that our customer service team was able to help with your query. We really appreciate your recommendation and your kind words about both our products and service.
Best Wishes,
Bonsai Direct
Have just received my first order from…
Have just received my first order from you guys. The precious little tea tree was well packaged and protected, arrived swiftly and not damaged in any way. Love my new purchase and accessories. Will definitely be buying more Bonsai Trees soon. Thank you so very much for your care and dedication in nurturing these precious little ones.
29 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Deborah,
Thank you for your lovely review. We're so pleased to hear that your Tea Tree bonsai arrived safely and that you're happy with both the tree and the accessories.
It means a lot to us that you've noticed the care that goes into growing and preparing our bonsai. We hope you enjoy your new bonsai tree and look forward to helping you grow your collection in the future!
Best Wishes,
Bonsai Direct
My bonsai journey
Recently began my bonsai journey and needed a wiring kit. This starter kit is just what I was after. It arrived in good time and communication re delivery times was spot on. I’ve not used it yet but I’m looking forward to giving it a go using the helpful guide that came with it.
30 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your lovely review. We're delighted to hear that our wiring starter kit was exactly what you were looking for as you begin your bonsai journey.
It's great to know that your order arrived promptly and that our delivery updates kept you well informed throughout. We also appreciate your kind comments about the guide included with the kit. We created it to help beginners gain confidence and enjoy learning the art of bonsai wiring.
We hope you have great fun styling your bonsai and developing your new skills. If you ever have any questions along the way, our team is always happy to help.
Best wishes,
The Bonsai Direct Team
Fukien Tea Tree
I was so surprised when my new
Bonsai arrived. I can tell it was packed with love, ready for the long journey to my house. Its a beautiful tree and i promise to look after it.
30 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your wonderful review, Gary! It's great to hear that you love your new flowering Fukien Tea Tree, and can appreciate how much care and attention goes into growing, and shipping, our bonsai trees. We hope you enjoy it for many years to come!
Best wishes,
Bonsai Direct.
Great business
Really great tree. Packaged perfectly.
Customer service were helpful and knowledgeable.
31 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your lovey 5-star review! We are so pleased to hear that you had a great experience with us.
Best wishes,
Bonsai Direct.
Beautiful exposed trunk
Speedy delivery, great value, well packaged, the bonsai is beautiful.
27 maj 2026
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you for your amazing review, Anna! We are so glad that you had a wonderful all-round experience with us.
Best wishes,
Bonsai Direct.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.