I had Bolton Alarms install me CCTV and doorbell last week, after installing us an alarm last year. I am 73 and not great with apps on my phone. Mike was amazing from start to finish and demonstrated... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Such poor service one installation done. No attempt to contact for annual maintenance. My app was shut off so I had no access to system to manage the alarm. Have tried multiple times to contact Mike t... Se mer
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Had problems with our cctv and thouught we may need to upgrade. Mike is very professional, knowledgeable and helpful. He could have told us we needed a new system but he solved our problem and servic... Se mer
We would like to thank Mike for a first class price and service he gave us with our house alarm upgrade, he was punctual, extremely polite and friendly. We will certainly recommend Bolton Alarms... Se mer
Företagsinformation
Skrivet av företaget
Bolton Alarms is a family run business, based in Bolton. We specialise in the installation, service and repair of security systems.We have over 22 years experience in the security industry and offer bespoke installations that are tailored to suit your individual needs and budget. Whatever your requirement, from wired and wireless alarm systems, fob entry and intercom systems or remote view CCTV systems, we can offer you a professional, competitive service
Kontaktuppgifter
42 Seymour Rd , BL18PT, Bolton , Storbritannien
- 01204292051
- Sales@bolton-alarms.co.uk
- www.bolton-alarms.co.uk
3,6
Medel
53 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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First class company.
First class, honest company. Mike goes out of his way anytime you contact him. I have recommended him to many of my friends and all are satisfied. Have no hesitation in recommending him.
25 mars 2021
Omdöme utan inbjudan
Svar från Bolton Alarms Ltd
Your business and review are hugely appreciated
Many Thanks
I am very pleased with the product and continued service
I am very pleased with my alarm and cameras. Mike provides reliable trustworthy and friendly service and good value for money.
Would definitely recommend.
25 mars 2021
Omdöme utan inbjudan
Svar från Bolton Alarms Ltd
Thank you Elaine
Your business and review are hugely appreciated
Many Thanks
More great work of Mike at Bolton…
More great work of Mike at Bolton Alarms annual service done plus two new 24/7 colour cameras fitted. No mess just great work and covid 19 safe.
25 mars 2021
Omdöme utan inbjudan
Svar från Bolton Alarms Ltd
Thanks Eddie
Your business and review are hugely appreciated
Many Thanks
AVOID! Unreliable and unprofessional.
I contacted Bolton Alarms (Mike) re CCTV back in early December 2020. Mike responded with a quote for an alarm, and having just had a baby I thought I'd asked for an alarm system instead of CCTV. However, upon checking my email, I had, as I thought, actually requested a quote for CCTV. Red flag number 1. I replied to Mike's text which offered a choice of two appointment dates to say it was actually CCTV I wanted. This was on 8 December 2020. No reply. Given that we've been in the midst of a global pandemic for the past 12 months, I gave Bolton Alarms the benefit of doubt and thought something may well have happened that didn't allow the company to respond. Red flag number 2. So, on Saturday, I texted Mike and asked if the company was still providing a service. I received a reply on Monday of this week with an apology and explanation that due to Covid the company was months behind with their work and was given an offer to visit on Wednesday of this week between 12 and 2pm. I accepted. Mike confirmed. I'm still waiting. No telephone call or text message to say why he hasn't arrived, and no response to my text message this morning. Incredibly poor behaviour. Neither professional nor polite. If you haven't got the capacity, physically or mentally, to take on work then don't arrange appointments. Don't use Covid as an excuse for your own inabilities.
It's a pity I didn't read Trustpilot reviews beforehand, as it seems to be a common thread with this company! 1 star is far too high a rating.
Edited due to reply from Bolton Alarms. An enquiry form was completed online via your website in December 2020. I went through the proper channels. Your director, as listed on Companies House, telephoned and texted me, so I replied to that number. Maybe your "engineers" shouldn't be using their private phones and should behave more professionally. To clarify, your "engineer" has used Covid as an excuse on numerous reviews.
25 mars 2021
Omdöme utan inbjudan
Svar från Bolton Alarms Ltd
We are sorry you felt you had to submit a bad review over a missed appointment made directly with an engineer. If you had called our office or emailed us we could clarify the situation. We in the office do not know about it if you are texting an engineer on his mobile. We have an email address and website with enquiry forms to professionally deal with appointments and queries, you have not emailed, filled an enquiry or called us at the office. With regards to Covid, we are all affected and it is never used as an excuse at Bolton Alarms. We understand mistakes can be made and as a result of this review we are now going to insist all appointments come through the office number to stop customers texting engineers. Texts to engineers private phones will not be answered.
Molly, Office Manager.
Poor Service, Bad Experience.
Bolton Alarms failed to attend a confirmed appointment, didn’t answer four phone calls, one voicemail, a text message, and a WhatsApp message.
Response to your reply: I will supply TP with a copy of the WhatsApp message you sent after I submitted this review, in which you apologised for not turning and not responding stating 'personal reasons'.
27 februari 2021
Omdöme utan inbjudan
Svar från Bolton Alarms Ltd
You had no appointment in our database and you are not an existing customer of Bolton Alarms. We have asked trustpilot to investigate the validity of this review. We must insist all customers call the office on 01204 292051 with any queries, where our office team will be happy to help.
Molly
Office Manager
Bolton Alarms Ltd
He came last minute to help me out and…
He came last minute to help me out and gave me amazing service, I will 100% be using in the future. Couldn’t recommend him enough, also very helpful and friendly!
2 december 2020
Omdöme utan inbjudan
Had our house alarm fitted by BA
Had our house alarm fitted by BA, turned up on time. Did a neat and Professional job also took time out to explain how to use the alarm and set it up to our mobile phones! I have recommended BA to a few friends who have had nothing but good words! Many thanks!
2 december 2020
Omdöme utan inbjudan
Excellent and efficient…
Mike provided excellent and efficient service when fitting our alarm! I now feel secure in my home, thank you!!
2 december 2020
Omdöme utan inbjudan
Unreliable
I would actually have given no stars. Same as the other reviews. Made an appointment. Didn’t turn up. Didn’t phone. He made another appointment for today 2.30/3 didn’t turn up again. I messaged him at 6 reply was he was still doing jobs prior to mine. Won’t be using again or recommending. Big job little job . Think we know which category we come in.
27 november 2020
Omdöme utan inbjudan
Svar från Bolton Alarms Ltd
We apologise for your poor service in the past few weeks. You have been a customer for 4 years without issue. We are experiencing challenging times with Covid 19 and lockdowns affecting the way we can offer our service. We are adapting and will deal with the impacts this has had on the service we can offer.
Why does a small business make a…
Why does a small business make a promise to come and service your alarm system, after making an appointment of their choosing, then not turn up? Schedules can change I appreciate that but not even a phone call to aplogise! One of the cardinal rules in business - keep your customer informed
26 november 2020
Omdöme utan inbjudan
Svar från Bolton Alarms Ltd
We apologise for the poor service during this lockdown period. All office calls are being taken remotely and we are trying to adapt accordingly. We will take in board your comments and act accordingly.
Being messed around for fitting
I called these guys to do my Alarm they said they will be coming today to show me different Alarms and give me a quote. Today being 10/11/2020. Ive been trying to call them all day they made me wait from 10-11am which they promised and no one is picking the phone up all day i find this extremely unprofessional and a waste of time! Avoid this company.
10 november 2020
Omdöme utan inbjudan
Svar från Bolton Alarms Ltd
We have no quote listed for an Umar Patel. We are in locldown and all quotes are being done remotely. We have asked Trustpilot to ascertain proof of appointment to substanciate this review. While we are experiencing impacts on the service we offer, these are challenging times for all businesses.
Poor service
Poor service - alarm never really worked - the guy doesn't answer his phone or return calls - when you get an appointment for service or repair he doesn't turn up.
I'd recommend going elsewhere
24 oktober 2020
Omdöme utan inbjudan
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