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Acheté un BMAX B9 en aout 2025 (sur AliExpress) et apres 4 mois, la machine s'arrête et décide de ne plus redémarrer...
Support injoignable et qui tente de noyer le poisson en demandant une vidéo (une vidéo d'un PC qui ne fait rien???), de trouver une autre alimentation, etc...
Donc j'ai une boite en plastique même pas décorative ni assez solide pour caler un lit...
Conclusion: n'achetez pas cette marque et surtout pas sur AliExpress. Je l'ai remplacé par un autre Mini PC trouvé sur Amazon, au moins il y a de la garantie...

Run away!!
I bought 1 BMAX B9 and 1 BMAX B1 from Aliexpress, the seller being Flagship Factory Store.
The B9, purchased on 05/20/2025, broke down on 09/30/2025 (it seems the fan isn't spinning and the PC got very hot).
I contacted the seller, who asked me to return the PC at my expense. I didn't want to return my PC with my personal data! I asked for a fan to be sent, and the seller is asking me €20 for the sending. I thought this device was under warranty...
I contacted BMAX twice but got no response.
I turned to Aliexpress, who asked me for a video! I'm going to do it to show that the fan isn't spinning.
The matter isn't over yet, but I don't recommend anyone buying from BMAX. Run away from this brand whose quality is more than questionable and which does not deign to respond to its customers.

NESSUNA ASSISTENZA, ho comprato BMAX Y13PLUS Laptop 13.3 prodotto perfetto quando si è guastato ho provato a contattarli sul portale, per e-mail con la chat ma nessuno mi ha risposto, conclusione nessuna garanzia

No contestan a las reclamaciones. He escrito mi reclamacion varias veces en su web y no tengo ninguna respuesta. Instalan Windows 11 en miniPC's que no son cumplen con las necesidades que Microsoft exige. El microprocesador no cumple con las exigencis: tiene un solo cuore y la frecuencia es de 1,4. Además en equipo no tiene TPM versión 2. Mi equipo:
BMAX Mini PC B6POWER Intel Core I7-1060NG7 Windows 11 16GB RAM 1TB NVME SSD NVME_2280x2 HDMI USB Bluetooth Computer Type-c
16GB 1TB

I bought a laptop, y13.

The laptop is broken (black screen), bmax does not reply.

So basically I have a 300 dollar brick

Terrible company.

Bought a BMAX B8 Pro Mini PC. Did worked great the first months. But then suddenly turned off and didn't go on anymore. I send it back to China without SSD (with personal data) and got a refund on Aliexpress.

I speak by direct experience and confirmed by the endless negative reviews you can find over the internet about BMAX.

The chance that you will get a faulty laptop/device is shamelessly high, as well as the chance that the (email) customer service will ignore your help requests.

I can't even suggest to accompany whatever you think to purchase with a 5 years guarantee. Just don't buy anything from BMAX. Don't waste your money and your time.

I have bought a Y13 that died after very few hours (like 20 hours). The customer service responded only once and didn't help. Basically the feeling was like dropping 350 dollars in the toilet and flush. And now I have this beautiful laptop that doesn't turn on and that I can use as decoration to remind myself how stupid was buying from BMAX.

Da evitare!
Ho comprato su banggood un bmax y11 plus appena arrivato lo accendo configuro Windows e comincio a fare tutti gli aggiornamenti che mi propone Windows ma subito iniziano i problemi. Improvvisi spegnimenti e crash di sistema con schermata blu. Dopo ognuno di questi eventi il computer non si accende, resta fermo sulla schermata di boot a tempo indeterminato e finché non faccio il ripristino dall'app da bmax. Inoltre quando riesco ad usarlo e lo spengo normalmente alla successiva accensione non trovo più i file che avevo salvato, sono come scomparsi, la batteria dura meno di due ore , e non 6/8 come pubblicizzato. Si surriscalda usando giusto YouTube, (non ho potuto usarlo oltre per i continui spegnimenti). Ho è il mio che è arrivato difettato o fanno veramente schifo. EVITATE COME LA PESTE. Resto in attesa che banggood mi rimborsi. Speriamo

Never have I ever seen a company that is supposed to be a professional Laptop maker take so long to respond to my messages.

#Aliexpress order: 8129373117536197 (just in case they cared enough)

I bought a Laptop from their Official Shop on Aliexpress and paid 100$ for DHL express shipping on 4-6-2021

THE tracking number provided is wrong and different courier than request on purchase and I even contacted the courier company and they confirmed that to confirm if the shipping ID is correct or not (which by the way I shouldn't even had to bother doing since it's the responsibility of the seller) they confirmed that the tracking number provided doesn't even exist in their system.

After countless of messages on Twitter and DMs in Aliexpress they finally replied and told me that I was right the tracking number is wrong and they will provide a DHL tracking number for the item that was over 7 Days ago. I have yet to receive the correct tracking number.

Currently, I'm on a dispute with them. and as usual Aliexpress support is the worst you had to contact the bot and go back and forth to get a human agent. (EVEN THOUGH I'M A 5+ Year non-stop paying customer) they still won't provide an acceptable support. I have decided that this will be my last purchase with Aliepxress as well because of how trashy they treat their long time customers.

Overall, I would defiantly recommend you not to buy from this vendor or aliexpress for that matter .

if you are looking for a well priced chinese made laptop I would suggest chuwi, and if you're looking for high end chinese Laptop try Xiaomi both mentioned companies have good reputation.

Da evitare . Ho comprato un bmax 13y su aliexpress dopo 5 mesi schermo nero Assistenza inesistente. La garazia non sanno cosa sia. Evitare come la peste .

Bmax Laptops has been a promising Chinese laptop provider selling in all main Chinese channels like AliExpress.

Their products look quite sharp, design and a good performance for the price you pay.

But... if you have a problem, something stops working. Forget , their customer or support service is almost inexistent, they dont reply take weeks to a single reply and saying almost nothing.

If you are expecting to have a warranty after the day you get it. Forget it, better to throw it away.