Blue Mountain Omdömen 

If I could give them zero stars, I would. I just hung up with a very disengaged, unhelpful and unempathetic customer service representative name Mariah. I explained to her that I just discovered last April, Bluemountain charged me again for their annual 'membership' which I know I cancelled in 2022, I was not even aware they had continue with the charges so I never used their service again, yet they continued taking my money without my authorization.
I asked her if she could help me at least with the last charge "renewal", and she categorically stated that Bluemountain does not issue refunds on memberships. period. i am fuming. who do they think they are to treat customers like this? we work very hard for our money to be practically stolen like that. I find their practices deceptive and unethical to say the least.

Blue mountain ecards say free and they're not they want you to join their membership for $6.99 a month I only wanted to use it twice at this time but I'm not paying when it's supposed to be free

I WISH we could give NO stars!!!! BEWARE!!!!! This IS a SCAM COMPANY!!!! They overcharge! You borrow $600 w NO WAY of paying early & then you pay back $2500!! THEN they will continue to take $ AFTER the loan is PAID IN FULL & you HAVE TO FIGHT to get you $ back!!!! They are NOT regulated bc they are on an Indigenous people reservation so they seem to be above the law! Do NOT do business w them!!!! Find help elsewhere!!!

Purchase of Advent calendars: I purchased 3 expensive advent ecalendars for Christmas. Neither I nor my two sisters could access the calendar. The troubleshooting page for the calendar had extensive suggestions for solving the problem but none of them worked. I subscribe to their card services but the advent calendar wouldn't even recognize my email. I requested a refund but they refused to return my purchase price.

E card company. Absolutely terrible customer service. My birthday e card was not delivered due to a problem with the recipients email address. I was notified but the link to resend was broken, I have tried emailing the company twice and despite claiming to respond in 48 hrs no one has a week later. Avoid. Shame because the cards look good.

I wouldn’t give a star if I could ! Had a loan paid it off never late set up on draft and then refused to do a new loan !! Would not recommend them period

Worse experience ever. I believe that this is a horrible scam and recommend that no one use this company for anything.

Horrible horrible interest rates didn't realize what i was getting into. Missed payments fees and am no closer to paying it off than when I started and paid thousands already for a 600 dollar loan.

One star is too many! Horrible customer service. They took more money from my account than the loan agreement. I have fighting with them for a refund for two months no response or refund.

Do not use this company they are not legitimate! I have proceed with legal actions.

12/27/2024. I reapplied for a new loan with this company and my last payment on old loan was taking out today for 70.00 dollars. I spent 45 minutes on the phone with them verifying info stuff and waited for 15 minutes for them to tell me I have to wait on a 70 dollar payment to clear. Which was the last payment on that loan. I would not recommend this company at all. They made money off of me. So now I have to wait 3-5 days for this last payment to clear.. I have never missed a payment at all.. this is Ridiculous.

Don't borrow from these people. They are a ripoff.!!! I only borrowed $500. The payment plan was every two weeks 99.68 through July 25. I made two payments at that amount and was ready to pay them off. The payoff was 551.59 plus the $200 I already paid. Highway robbery. Never again.. 😡😡

The most horrible night in a hotel ever!
I paid for 2 nights at the Gardner’s Inn in Blackheath on a night of sub zero temperatures. Heating was totally inadequate and non existent at night. It is actually turned off at night! See photo of small vent in very high ceiling. There was absolutely no way I could contact anyone in the hotel- no after hour or emergency contact number. I hobbled down the stairs with shocking arthritis and sciatica as a result and left a message on hotel phone to alert staff this morning at 8 am. The manager this evening showed no understanding and no customer service skills whatever. The matter will go to Fair Trading. To top off the experience the tv didn’t work and the bed was hard as rocks.

Easy to use. Just pay off early.

What an awful compnay. Don't use it. They get people to subscribe and then make it difficult for them to leave. Customer service is awful. AVOID, AVOID, AVOID !

Will not let me cancel. Shisters. Rip Off.

Blue Mountain is a fine company with respect to their cards and card selection, offering both E-Card and traditional card options. Unfortunately, their poor business practice of requiring customers to be in an auto-renewal program, rather than making auto-renewal optional, negatively impacts their reputation, and results in the loss of many potential customers, such as myself. I was a member for awhile but when I found out that I could not remove auto-renewal from the account, I cancelled. Top tier, highly reputable companies always allow an opt out of auto-renewal. It is unfortunate that a company with such an excellent reputation for their cards and greetings, resorts to such an unwise business practice. Additionally, top tier companies allow for pro-rated refunds with 30 or 60 day notice. Blue Mountain does not offer prorated refunds. According to their website, any cancellation takes effect at the end of the current term. If Blue Mountain wants to improve their market share, improve their reputation (rated only 1.3 out of 5 on this Trustpilot website), and improve their customer service, they will hopefully consider allowing an opt out of autorenewal. The way to do this is to default to autorenewal upon signing up (as some customers are fine with this), but then to allow the customer to manually remove the auto-renewal at their discretion. As a former customer, and former quality VP in another industry, I do hope they will consider the recommendations offered here.

Learn to defeat them at their own game.
I took out a $600 dollar loan. I made my first payment of $68 dollars. After that I called chase bank and had them blocked. 😂 So I profited $532 💰💰🙌🙌🙌

Blue Mountain is a scam. I didn't even know that I had stored my credit card on their Website. Then, when I thought I was sending FREE eCards, I was charged $31.79. I immediately called and was advised that they would not refund the money since I had "ordered" cards even though I thought they were free. BEWARE! This is a scam.

Tried to pay off my loan. Can't pay off the .95. Won't allow a decimal. Won't even let you pay off extra