I was at Black's Cardiff, assisted by William. Firstly, he answered the phone when I called. He was knowlegeable, helpfull and able to answer all questions I had. He helped me assemble a camp bed, jus... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
kayleigh (great name by the way!) helped both myself and my daughter with boots for a hike. my young daughter was unsure of her size and kayleigh spent alot of time running around getting different s... Se mer
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I bought a pair of Basher boots in December at a cost of £105 I was considering waiting until the sales after Christmas… I visited the store in Cardiff when the sales started only to find the the boot... Se mer
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Very pleased with our service today from Dylan at Blacks, Cardiff. We went in looking for two pairs of waterproof walking boots. Dylan used his knowledge to explain the different merits of various de... Se mer
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Företagsinformation
- Friluftsaffär
- Butik med activewear-kläder
- Butik för reseffekter
- Försäljare av campingutrustning
- Löparbutik
- Skobutik
Om Blacks - Cardiff
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktuppgifter
Unit 1A, Cardiff Retail Park, CF11 0JR, Cardiff, Storbritannien
- 02920 021658
4,7
Utmärkt
334 omdömen
Ber kunder att lämna omdömen
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Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service. Such a shame the stores closing.
12 juni 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Svar från Blacks - Cardiff
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
I was at Black's Cardiff
I was at Black's Cardiff, assisted by William. Firstly, he answered the phone when I called. He was knowlegeable, helpfull and able to answer all questions I had. He helped me assemble a camp bed, just to see how it worked. He gave tips related to his personal experience with the products and went the extra mile.
20 maj 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Absolutely incredible customer service…
Absolutely incredible customer service that made me and my two children feel welcome we purchased a pair of brasher boots that fit like glue XD ;)
13 maj 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Brilliant service and advice
Brilliant service and advice
Would recommend anyone visit
17 maj 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Helpful staff
Came in to buy a backpack with my boyfriend as we are doing the coastal path including Beddgelert. The staff are fantastic very helpful and she helped me find the perfect backpack, we didn't feel rushed and we are very grateful for her taking the time to help us.
11 maj 2026
Omdöme utan inbjudan
Excellent service from Rebecca
Excellent service from Rebecca. Thank you
12 maj 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great service!
Visited the store over the weekend and what a lovely experience! Jen served me on with a pair of boots and she was super knowledgeable. Great little shop.
2 maj 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Blacks Cardiff
Blacks Cardiff has friendly staff who know their products . Excellent for walking gear. Sign up for their email to get very good sale prices in advance
1 mars 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Had a great experience at Blacks…
Had a great experience at Blacks Cardiff Bay. The team were really friendly and took the time to help me choose an Adhara 500, making sure I got the right setup for my festival trip. They also helped me figure out all the extra supplies and essentials I needed, which made the whole process much easier. Really helpful bunch, knowledgeable, and happy to answer questions without any pressure. Excellent customer service all round, would definitely recommend👍🏻
28 april 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great range of high quality products…
Great range of high quality products for every walker and campers needs! The staff are fantastic and will ensure you get what you are looking for! Will definitely be back.
24 april 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Swapped trousers in store but couldn’t…
Swapped trousers in store but couldn’t get coloured initially bought.
12 april 2026
Svar från Blacks - Cardiff
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Bought a new umbrella today and was…
Bought a new umbrella today and was served by Becca, very very helpful and knowledgeable. Thanks for your help
13 april 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great little shop
Great little shop. Perfect for all your walking needs
6 april 2026
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Really pleased with my daughter’s new…
Really pleased with my daughter’s new shoes. Becca came to help us find the right size and shoe for my daughter who went from dreading trying on shoes to loving the experience. Will be back again!
3 december 2025
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
The staff are nothing but helpful…
The staff are nothing but helpful everytime I visit! Would absolutely recommend this little shop to any walker, always got some great deals in store. Sophie was so knowledgable when serving me on footwear, and I was swayed to go from a pair of cheaper boots to a pair of merrells after she explained the benefits! Will be back again 👍👍
17 november 2025
Omdöme utan inbjudan
Svar från Blacks - Cardiff
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Not an ideal shoping experience!
Not an ideal shoping experience!! Walked into store was greated by somone on the door pleasant enough.
Looking at body warmers of which a certain make/style you had 3 on the peg. Asking if you had anymore in a different size was met by whats there is there. ( no offer of ordering to store, or checking for other sizes. This was not a sale item/clearence or even black friday reduced stock so to say you hold 3 items in stock I dont exactly believe) how ever we move on i take my choosing item to the till. 1 person serving clearly doing some other task that I felt I had interrupted and caused a huge inconvenience to take my £110 purchase.
Do you want a bag
No thank you
Tap when your ready
And bundled me my new bodywarmer
That was the total engagement.
And carried on cleaning.
Not friendly, not smily and as I customer I genuinely felt I had interrupted far more important store cleaning duties.
If this wasn't a Christmas present I doubt I would of purchased.
Side note. Your store was extremely hot. To the point I witnessed 3 people
( 2 x seperate partys ) leave the store in my very short visit complaining to each other on how warm and uncomfortable it was to shop due to the heat instore.
Not recommend will not return to Cardiff branch certainly
13 november 2025
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Rebecca was outstanding
Rebecca was outstanding. Brilliant customer service
12 september 2025
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
We were able to enquire whether the…
We were able to enquire whether the store held a pair of particular men’s sandals in a particular size.
They did have - x2 pairs, and
Rebecca reserved them for us and we collected later in the day.
And they were in the Sale!
11 augusti 2025
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Customer service was excellent
Customer service was excellent, 2 staff members went above and beyond to assist myself and my daughter with our purchase.
11 augusti 2025
Omdöme utan inbjudan
Svar från Blacks - Cardiff
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
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