Eric,who served me today was very welcoming,friendly & accomodating & efficient too.He made my experience a very pleasant one earlier today.A big credit to Blacks.Thank you!😁👍
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... Se mer
Företaget har svarat
I visited Blacks in Aintree today looking to buy a base layer t shirt. There was a large variety of products and sizes to choose from and the staff made themselves available to help. Abbie was very he... Se mer
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Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... Se mer
Företaget har svarat
Företagsinformation
- Friluftsaffär
- Butik med activewear-kläder
- Butik för reseffekter
- Försäljare av campingutrustning
- Löparbutik
- Skobutik
Om Blacks - Aintree
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktuppgifter
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, Storbritannien
- 01513 180615
4,8
Utmärkt
716 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Looking for Christmas presents
Popped into the store to look for a Christmas present. Grace was very helpful and explained about the offers that were currently on for certain products.
6 december 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Excellent customer service from Adam in…
Excellent customer service from Adam in the Aintree Liverpool store.
Very helpful and polite
3 december 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Extremely helpful & Fantastic service
Extremely helpful & Fantastic service.
By both ladies (Vicky & Emily) 💯
30 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Jack sorted me out
Jack sorted me out, good customer service from all staff good selection of products
28 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Blacks Customer Care Team
Black Friday bargains
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually sceptical about Black Friday deals, however I knew the price of both purchases had been genuinely reduced. Even better, we got Blue Light discount as well.
26 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Odd Boots
I bought a pair of walking boots and a pair of walking shoes. When I got home I realised the boots had odd coloured cuffs. I returned the following day, so we could get a matching pair. It was swiftly rectified and a partial refund for the trouble. Happy with the customer service given by Martin
24 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent help from staff member who…
Excellent help from staff member who was also very polite
25 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Good to pop in and get a bargain
I went into Aintree Blacks today to buy a couple of men's fleeces. I was pleasantly surprised with the offers available in the store. I got to purchase 2 fleeces at a bargain for myself which I couldn't walk past.
Adam who served me was very helpful.
19 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Tonight I was served by Vicky who had…
Tonight I was served by Vicky who had excellent customer service and went out of her way to help with an exchange for me. Thanks again.
18 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Fantastic customer service from Vicki
Fantastic customer service from Vicki. I was buying a rucksack and she explains that the one that I had chosen was probably not robust enough for the job. She then looked to see whether I would be able to get a better deal.
15 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Helpful staff
Went to Blacks in Aintree for a new Berghaus coat. Vicky was very helpful, price matched the coat to the online price, which was great and advised me of some half price cleaning and waterproofing products, which will come in handy in the future. Would happily recommend.
15 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Good Staff
Good choice of equipment and all the staff very friendly & helpful, especially Grace, who put a jacket aside for me when the new delivery came in.
12 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Vicky the sales assistant was very…
Vicky the sales assistant was very helpful, great customer service. I’ll be back!
12 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Aintree store 10/10
Visited Blacks and I have to say the staff are always very helpful. On this occasion Vicky was super helpful especially with our son who has autism. Vicky was very helpful with looking for a coat and very patient with him which made the experience stress free for all of us. We are regular customers to the Aintree store and it is always 10/10 for us on service. Thank you
11 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Great customer service from Vicky
Great customer service from Vicky.
Loads of stock and good advice given whilst there. Surprised at how competitive the price was, the jacket I bought was cheaper than I expected. Highly recommended.
11 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Staff available and very helpful.
Staff available and very helpful.
8 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Girls were really helpful
Girls were really helpful, excellent service
7 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Visited to try and buy some walking…
Visited to try and buy some walking boots. Grace was very helpful and knew to size up on the Brasher boots. Helpful and friendly staff in store when trying on and purchasing walking trousers.
3 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Vicky could not have been more helpful
Vicky could not have been more helpful. So nice. Thank you xx
3 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
My visit to Aintree store was…
My visit to Aintree store was brilliant. Martin the assistant who served me, was very helpful suggesting another pair of shoes in addition to the one I was looking at. The other staff were also very polite and attentive..
2 november 2024
Omdöme utan inbjudan
Svar från Blacks - Aintree
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.