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Bindlestiff Tours is an adventure travel company. Tours from Las Vegas, Los Angeles and San Francisco to the Grand Canyon, Yosemite, Yellowstone, Death Valley, Monument Valley, Zion, Bryce and much more....Small group adventure specialists offering mul...
East Sunset Road 2510, 89120, Las Vegas, USA
Absolutely incredible time with this tour company!! Loved every single second of our trip to Grand Canyon and helicopter over horse shoe bend also worth mentioning. Good memories, good guide. 10/10 experience will definitely be returning to Bindlestiff. Thank you Khriss!
The tour started with Bindlestiff tour guide loading our luggage into an enclosed trailer. Once on the freeway we had multiple cars beep and try to get us to stop, one driver notified us that the trailer has been left open. Once stopped the Bindlestiff employee jumped out to check the trailer and said it was only slightly open so nothing could have fallen out. We continued our travels to our first hiking location. When the Bindlestiff employee opened the trailer to retrieve our lunch, this is when we found not only my friends suitcase had fallen out but 2 other travellers as well. One of the travellers had lost her medication as well as night time breathing machine, another has lost his backpack which also had his laptop as well as all of his travelling belongings. My friend lost 3 weeks of clothing ect, we had only just started our travelling adventure in USA.
We were then told it is our responsibility to report the incident to the police once the 3 day trip was over and it will need to go under our insurance not the companies. Everyone who lost their luggage received no help in purchasing even a pair of socks or undies to make it through the 3 day trip with nothing.
This event occurred due to the Bindlestiff employee not shutting Bindlestiffs trailer door prior to driving, making it a workplace event for Bindlestiff.
We did not receive a refund or compensation.
We (husband and I) booked a Bindlestiff tour due to take place in 2020. The cost was about $4000, all paid in advance. I live in the UK but was in Washington DC 19/20 as a visiting professor - but had to leave early in March 2020 when COVID shut borders with the US. Bindlestiff refused to refund any of the amount we paid as they said they would give us a 'credit'. We of course didn't know then - and neither did they - when we would be able to reenter the US. It was just not feasible to plan for an indeterminate date in the future for a week's road trip in the desert - because of increasing age (I was aged 66 in 2020) as well as expense. We would also have had to pay for another round trip flight for 2 from the UK (not from within the US) to Vegas. As it happened UK citizens couldn't get back in the US for nearly two years. Because Bindlestiff had issued a nominal 'credit' my insurance would not pay out either. So I lost over $4000. But mainly, their attitude was awful - unhelpful, curt, dismissive, treating us like we were just a massive inconvenience to their profit margins. I dealt with United Airlines, Amtrak and various hotels at this time (we had to book flights/ train to and from Vegas and hotels as that was where the trip started) - all of which were great and refunded what we'd paid out. (Its a late review because it took several years to exhaust all processes to try to get the money back)
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