Billy Bilsland Cycles Omdömen 

We came in to buy a bike for our 6-year-old. The team were super-helpful -- gave great advice, and stickers(!), and even let us test out the model and size we were considering in the Green! We weren't under any pressure to buy; in the end we placed an order through their excellent website, and one of the staff even dropped it off on his way home.

Bought voucher as a birthday gift. Very easy process.
Voucher delivered on time as requested and recipient was delighted.
Thank you

Everything went smoothly and extras added then delivery. I can’t fault this service and customer support and satisfaction.

Having bought the bike online and having doubts about whether it would be what I was after. I received the bike today and all my thoughts were of both the quality and visual delight it gave me , absolutely stunning and beautiful bike. I would like to than all at Billy Bilsland for going the extra mile and dedication to making this all possible.

They were great in all ways. Delivery was super quick (saved me from missing my son’s birthday present). Really helpful. Informative and came with instructions of how to set up the bike

Very helpful

First class experience from Neil and the crew at Billy Bilsland Cycles. From first enquiry to delivery they could not do enough to assist. Phoned for first service and rectify a minor problem they took the bike the same day and ready for collection next morning.

I had a problem with my electric Canondale bike which I was having a problem with it but took it my favourite bike shop where I purchased my Canondale bike and my Canondale electric bike. They not only rectified the fault, but they do not charge me too much money.

The team at Billy Bilsland made me feel so welcome and like nothing was too much trouble.

First class support and care for customers - go that extra mile on and off the bike

I spent the weekend looking for a new cycle 2 work scheme bike. On the off chance I popped in to BB Cycles on a Sunday afternoon 30' before closing and Neil and the team could not be more helpful (in contrast to the other bike retailers I visited over the weekend). They made sure the bike I was interested and right for me and insisted on measuring me up for it (15' before closing up). Then by the time cycle 2 work voucher ready they had run out of stock but still managed to get me the bike via their contacts with the manufacturer (sourced in N. Yorkshire). Talk about going the extra mile and their after sales support is excellent.

My shoes were delivered within a few days. Very efficient service.

Thanks to all the folks at Billy Bilsland Cycles for making the purchase of my new bike an amazing experience. There's a reason I didn't buy from an online retailer, and that's the knowledge they have. They know their stuff and are always happy to share.

Got the bike I wanted. Arrived quickly. Good Comms. Knowledgeable guys as I rang with a query and they knew the answer right away. Happy customer.

Bought a new bike a couple of weeks ago. Friendly and knowledgeable staff it was a great experience.
Back yesterday for a bike fit. Barry did a great job. A very informative couple of hours

Fair price. Stuff shipped and delivered as promised at checkout.

I had a bike fit recently with Barry. Very knowledgeable, excellent set up. Great customer service. I would definitely recommend.

Had a puncture just round the corner from the shop. Had a problem with my spare tube. The guys sorted me out within 10 mins. Can't thank them enough.

Great experience, hand delivered bike from the shop, really can’t speak more highly of them as a team or bike shop!