Biking Direct Omdömen 34

Awful company I would have given 0 stars if it let me. Sold me an electric bike costing over 3k and it arrived not working. Company wouldn’t help me for months and months and then finally asked me to send it back for them to look at it for them to then not refund me, the kept the bike and are now ignoring me. I will be taking them to court to get my money back. I’ve emailed, called and written a letter to them and they are still not refunding or replying

Amazing service apologies for the ringing every other day but that was due to a slight miss communication somewhere with the delivery due to the bank holiday. but much appreciate the level of service provided.

Everything was straight forward with excellent service! Delivery was great ran over everything I needed to know timing was perfect!

Very helpful

Simple finance application online. Got told straight away, now just waiting for my bike.

great service by some great people. jack was who i spoke to most, really helpful and knew about the bikes. cant fault the service in any way. will be in touch again soon as need a new helmet.

Ordered a LS2 helmet, a GALDAM 2, with stars on it. Received a LS2, a Fury. Not the one I ordered. Was told the one I wanted was discontinued. Despite still showing as being in stock. Some BS story about the P/N being the same. Told to return it or keep it. No real apology or tenner knocked off. Won't be using them again.

Awful service.

Bought a new fantic bike in 2025. Delivery was slow and unreliable, but I accepted the excuses at the time, hoping it was a one off.

Had an indicator failure on the bike less than 12 months later and only 400 miles on the bike and given the fob off of 'can you show me the service history' to make a claim.

So, I reply with this is not relevant and get no reply, chase and again no reply. I explain in my email that the service history is irrelevant, but they couldnt care less.

Customer service is truly awful, if you can go somewhere else as Biking direct dont care once they have your money.

From the start where Jack and Simon gave me advice on what bike would suit my 22year son to keeping me updated, delivery and excellent customer service, this had been a positive experience and I have a son who is so happy with his Lexmoto R66+. Thank you

Very good experience with biking direct. They got me the latest model of the bike I enquired about which arrived well within the timeframe we discussed when I asked them to place the order for me.

Extremely happy with the bike, delivered today in perfect condition, fueled, taxed and ready to go. Many thanks Folks!

There would be no stars if it were possible. The customer service is appalling. They promise 3-day delivery if you pay £450, but it's day 19 and still no delivery. They keep promising delivery days. Still, then on the day it's supposed to be delivered, they change it. I have had to rearrange my holiday and work due to this. Still, they have no care for this at all; they fraudulently sent a handover to the finance company 5 days ago to release funds to themselves. The funds aren't supposed to be released until delivery. Try to get this dealt with, and they pass the buck, telling me the person who put this order through is on holiday and can't be dealt with by anyone else.

Registered and sent the wrong bike to me after nearly 2 months waiting for a pre-order.

They refunded my cost for sending logbook back to them, they also refunded my order, apologised and decided to cut ties.

I gave them the option to either order the correct bike or refund my order and i would leave a negative review. They treated this as a threat and was worried i would use the premise of a negative review to seek out other things in future; hence them cutting ties.

• Good communication

• Fast refund

• Poor handling of order

Took 20 days to be delivered
Bike came with several scratches & small hole in seat

I called them and apparently brand new bikes always come with scratches on. I was advised if I sent it back to them for replacement ild probably end up with one that’s a lot worse….

When buying something brand new for £2,099 it shouldn’t have scratches

Picked up my beautifully prepped Voge 900DSX today from Biking Direct. Jack and his staff have been excellent throughout the whole ordering/buying/riding-away process. An absolute pleasure to deal with.

Fantastic team at BikingDirect... Jacks amazing on the phone and the boys in the workshop too... Brilliant website easy to use and plenty of bikes and scooters to choose from...

Brilliant service overall. Jack was great and down to earth, bike was delivered timely and in perfect condition. Thanks for helping me get out on the roads guys 👍

I rarely find myself in a position to label a review as negative, yet my experience with them has been nothing short of disappointing. Despite ordering the bike on March 29th and receiving confirmation on the 30th, the subsequent days have been marked by a relentless pursuit from my end for updates, with little to no response from their side.

By April 4th, I was informed that the bike had passed its PDI tests and delivery was arranged. On the 5th, the log book arrived in the post. However, since then, there has been absolute silence. Despite assurances from "Jack" that the last day for delivery would be the 15th, there has been no sign of the bike.

Attempts to reach them through Facebook and email have yielded no results, and their phone number seems to be out of service. I sincerely hope that someone from BikingDirect reads this and takes action to deliver my bike as promised.

What adds to the frustration is seeing other reviews where individuals who ordered as late as April 4th have already received their bikes.

They were brilliant in terms of getting the bike sorted and were really efficient however when it had come to the delivery that was my main issue here! I asked that it was hurried if possible as I needed the bike to get places and they had informed me it wouldn’t be picked up until Tuesday as Easter Monday the courier wasn’t collecting (which is fine) however I received a message today to say that the bike will be getting picked up today!!! (Thursday). This is shocking as it should have been picked up Tuesday and then would have perhaps arrived today! The communication from Biking direct to myself once everything had been signed was poor and it was really a case of now we have the money good luck in my opinion with no additional help. I do hope nothing ever goes wrong with the bike upon receiving it as I’m unsure the company would even get back to me. Honest and non bias review - 3 stars as I still recognise the help given at the beginning of the process of finding my bike was good!

Recently bought a Lexmoto XDV 300 Scooter from Biking Direct. Team are very friendly, website is nice and clear, ordering and payment was easy too - very handy as I was buying long distance. They prepped the bike up read for exactly the date I needed, and the handover was well explained by two team members. Nice and easy just how it should be :)

Jack at Biking Direct has been amazing through my purchase of my bike and he has shown nothing but care and attention to my needs. Very professional and i hope Biking Direct see what a great guy they have. Thank you Jack