I will definitely not buy from this website again; it appears to be a scam. I placed an order for $4,000 on July 25th, and to date, I have not received it; I haven't received a clear answer from suppo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple . Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,ha... Se mer
I spoke to someone at the store by phone to confirm availability, condition and shipping details to Indiana on Tuesday afternoon. The person who assisted me was very helpful. I placed the order right... Se mer
The process worked pretty well. I think BE should provide more information on what to expect on the front end for folks buying through them via an external vendor for the first time. Other than that t... Se mer
Företagsinformation
Om BikeExchange
Skrivet av företaget
At BikeExchange, we make it easy, safe, and smart to buy bikes online. As the leading global marketplace for bicycles, cycling gear, and accessories, we connect riders with thousands of trusted bike retailers and brands, all in one convenient online platform.
Since 2007, millions of cyclists—beginners and pros alike—have used BikeExchange to find the perfect bike. Whether you’re searching for a road bike, mountain bike, e-bike, gravel bike, or kids' bike, our intuitive search tools and detailed product listings help you compare models, prices, and sellers with ease.
Our mission is simple: to make buying a bike online as seamless as possible. With verified sellers, competitive pricing, expert guides, and secure checkout options, BikeExchange takes the guesswork out of purchasing a bike online. You’ll find top cycling brands like Specialized, Trek, Giant, Cannondale, Scott, and many more—ready to ship straight to your door or available for in-store pickup.
We offer a wide selection of new bikes online, buyer protection and trusted payment methods, fast delivery options, and transparent seller ratings and reviews.
Shopping for a bike has never been easier. Whether you’re upgrading your ride, buying your first bike, or just browsing, BikeExchange helps you do it all—quickly, confidently, and from anywhere.
Join the growing community of riders who trust BikeExchange to help them find and buy bikes online in 2025. Your perfect ride is just a few clicks away.Kontaktuppgifter
829 Riverside Dr., 28801, Asheville, USA
- 949-344-2444
- info@bikeexchange.com
- www.bikeexchange.com
Shop the best deals on BikeExchange
4,0
Bra
118 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mellow Johnny's Austin, Texas, sales location
Excellent bicycle 10 speed linear shift simple , from walk speed to 35 mph 1 hand 1 control. simple .
Excellent Cable disc brakes easy adjustments and calibration feel. aggressive road tires ,hard rubber for long wear. With a great selection of optional accessories including , saddle , handle bars , pedals etc. Kryptonite locking chain easy to carry , use.
10 maj 2025
Omdöme utan inbjudan
Bike exchange is easy to use.
This was too easy. A great way to find your ride. This bike order was my second order for a bike. My first order had a strange glitch (nothing to do with bike exchange) and they helped me sort through it. Kudos to them.
5 september 2025
Super easy purchase
Super easy purchase; received email confirmation and confirmation from seller almost immediately. Found a bike to fit my needs so much easier than digging through all the individual local websites.
26 augusti 2025
Misrepresentation on web site
Misrepresentation on web site. Advertised a trek Donane+ AXS for $4000. Paid for and they say d it was a mistake. Did nothing to rectify it.
Dishonest never trust them!
2 september 2025
Svar från BikeExchange
Hi Tony,
We're very sorry for the experience you had and understand how frustrating this situation was. The bike you purchased, a Trek Domane+ AXS, was mistakenly listed due to a data entry error in our backend system. As a marketplace, we manage a large catalog of products across hundreds of retailers, and unfortunately in this case, the wrong bike model was associated with the listing you saw.
As soon as we identified the mistake—within hours of your purchase—we issued a full refund to ensure you weren’t out of pocket. While we can't turn back time, we did reach out privately to explain what happened in detail and to try and make things right.
We completely understand that this situation fell short of your expectations, and for that, we sincerely apologize. Transparency and trust are core to our business, and we are actively reviewing our internal processes to prevent mistakes like this in the future.
If you're open to it, our team is still here and ready to help you find a suitable alternative or assist in any other way. Please feel free to respond to our email or contact us directly at info@bikeexchange.com.
Good experience, despite my contributions
My dad was looking for a good one-speed bike for tooling around, so I found him one on the Bike Exchange. Placing the order (on my card, but delivered to his address) was easy, the price was great, and the vendor responsive. Sadly, my dad changed his mind the next day. The upshot, great customer service all around, as they were able to cancel the order. Hopefully next time, I will actually PURCHASE something.
23 augusti 2025
As I was trying to make my purchase
As I was trying to make my purchase, it would not go through with 2 different credit cards which both have a zero balance. I tried several times on both cards and then shut down your app and then shut down my phone with still no success.
Usually when you choose your state in a payment app, there is a drop down with the states listed and you choose one or the app will make your mistakes red and go back to the mistake.
Apparently the app did not like that I put in wa (no drop down) but wanted Washington. Not sure how I figured it out but I did.
It would be helpful to have the drop down with state options or obvious problems before going on to the payment.
Plus, you’re not open on weekends (or holidays with sales) so I couldn’t contact anyone by email or phone.
Other than that, fine!
1 september 2025
Svar från BikeExchange
Hey Jenn, thanks for your purchase and for your feedback! We will pass along your feedback about the address selection to our Payments team so that we can create a more user-friendly experience at checkout. We hope you enjoy your new bike!
Highly recommend
Very pleased! They confirmed my order through email, shipping was a few days, bike came in nicely wrapped for protection and easy to put together. Will order from them again next time.
24 augusti 2025
Wouldn’t recommend
Wouldn’t recommend. Slow shipping with no communication. Better experiences at other retails.
17 augusti 2025
Svar från BikeExchange
Hey Brian, thank you for your recent order and candid feedback. After looking into your transaction, it appears that your order was delivered 11 days after your purchase, which does fall into our 3-10 business day shipping estimate that we advertise on our site. We always strive to have our sellers aim for the shorter end of that range, but sometimes delays occur, and for that we apologize.
Communication was perfect
Communication was perfect, speedy reply. They answered my questions perfectly. Concerned about a price of something. They handled it with precision. I would absolutely buy a bike from them if the opportunity arises
28 augusti 2025
Great price for a first E MTB
26 augusti 2025
Box came severely damaged
Box came severely damaged, rear tire is not holding air and the screw snapped off. Not happy with this purchase.
10 augusti 2025
Svar från BikeExchange
We're truly sorry to hear about the condition your order arrived in and the issues you've experienced with the bike. This is certainly not the experience we want for our customers, and we understand your frustration.
We always encourage customers to reach out to us directly so we can resolve any problems as quickly as possible and we would have welcomed the opportunity to help you right away. That said, we're here now and ready to make things right.
Please contact our customer support team at info@bikeexchange.com, and we’ll work with you to address the damage and get this resolved as soon as possible.
Great customer service
Great customer service. When an online order would not process they were able to provide just the advice I needed.
19 augusti 2025
Great experience and quick shipping
Great experience and quick shipping! Bike came assembled and was just an overall smooth process.
11 augusti 2025
That's what she said
It was simple to order. Received it within a week and a half which was awesome. It was packaged great and easy to assemble. All around a banging experience boys. Thank you
4 augusti 2025
Follow up to my previous post: “still no bike”
Follow up to my previous situation. While I never did receive my new bike, Griffin at the Bike Exchange worked to make things right. Recognizing that most of the issue was the poor communication on the shipper’s (FedEx) part, he nonetheless offered several possible solutions including offering full refund of the purchase. While I missed out on key events this summer on my new bike, the apology was sincere and the solution was fair.
8 augusti 2025
Omdöme utan inbjudan
Easy and straightforward to complete.
10 augusti 2025
Batch Bike Urban model
Located this bike for 50% off compared to several other online retailers. It was received quickly with no damage, and assembly was quick. Saved me several hundred dollars. Would definitely consider using BikeExchange again. It would be great if they offered free shipping.
1 augusti 2025
Svar från BikeExchange
Great to hear, thanks for the review! Enjoy your new ride!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.