I just purchased a car at Big Motoring, Wimbledon branch. Amazing experience both times I have been there for test driving and to find the right but. Delighted to be welcomed and to find all informa... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were shown a car valued in excess of £17000 that had clearly not had any checks undertaken on its condition. Rear leather seats ripped and repaired with black tape, rear wheel arch protectin litera... Se mer
From the moment I walked in, greeted and treated like a queen! The flow of purchasing and actually taking the vehicle home(same day) was so smooth. Everyone smiled, the managers got involved. All busi... Se mer
Företaget har svarat
Team at big motoring world Wimbledon are very professional and welcoming. Made my experience there a very pleasant one. Definitely will be returning in the future. Big shout out to Imran for getting t... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Kontaktuppgifter
Big Motoring World, SW17 0HB, London, Storbritannien
- 01634 248638
4,0
Bra
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Big Motoring car purchase
I just purchased a car at Big Motoring, Wimbledon branch. Amazing experience both times I have been there for test driving and to find the right but.
Delighted to be welcomed and to find all information I needed to feel safe and confident.
Staff were great and respectful.
12 september 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
From the moment I walked in
From the moment I walked in, greeted and treated like a queen! The flow of purchasing and actually taking the vehicle home(same day) was so smooth. Everyone smiled, the managers got involved. All businesses should learn from this company
9 september 2026
Svar från Big Motoring World - Wimbledon
Hi Catherine,
Thank you for your fantastic 5-star review!
Kindest regards,
Big Motoring World
no pre sale checking
We were shown a car valued in excess of £17000 that had clearly not had any checks undertaken on its condition. Rear leather seats ripped and repaired with black tape, rear wheel arch protectin literally fell off. Frankly a complete waste of time.
9 september 2026
Omdöme utan inbjudan
Team at big motoring world Wimbledon…
Team at big motoring world Wimbledon are very professional and welcoming. Made my experience there a very pleasant one. Definitely will be returning in the future. Big shout out to Imran for getting the deal done!
8 september 2026
Svar från Big Motoring World - Wimbledon
Hi V H,
Thank you for your fantastic 5-star review!
I will pass on your feedback to Imran.
Kindest regards,
Big Motoring World
I will not recommend big motoring…
I will not recommend big motoring world to any body, I bought a Qushai January 2026, was promised car in perfect condition with 3 months guarantee with the 3 months amber light started showing on dashboard l contacted them l was asked to take it to a local garage which l did and the problem was diagnosed , they booked another garage for me to take the car which l did the garage diagnosed the same problem, they came up with another excuse that I should take the car back to my local garage to find out what happened to the Assistance system (ADAS) which all the garages l invisited adviced is not possible to it after diagnoses. I told them to arrange a garage so I can take the car for whatever they want they refused. They will try everything to push away from doing the repair they promised which is unfair. Am now left stranded to repair my car.
28 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Wimbledon
Hi Juliana,
We are deeply sorry to hear about your disappointment with your vehicle and your experience so far.
I understand from your communication with our After-Sales team that they have requested that you obtain a diagnostic report so that they are able to review the concerns raised further for you.
Once they have received this, they will assist further.
Kindest regards,
Big Motoring World
Lovely staff super welcoming environment
Lovely staff super welcoming environment
3 september 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Wimbledon
Hi Sumi,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Lucas was helpful and prompt
Lucas was helpful and prompt - Ejion was also very informative and gave excellent customer service service
3 september 2026
Svar från Big Motoring World - Wimbledon
Hi Sumayh,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Lucas!
Kindest Regards,
Big Motoring World
Disappointed with after-sales service
Disappointed with after-sales service. Purchased a car recently and raised an issue with the wipers which are streaking and not clearing properly. Was told they are not an MOT failure so nothing can be done, which I don't feel addresses the issue.
Also had confusion over the 14-day cooling-off period explained at point of sale - I understood it applied to the car, but was later told in writing it only applies to add-on products or the finance agreement. The company did apologise that this was not communicated clearly.
Car itself is okay but the communication and after-sales support has been disappointing.
My advice to future buyers: Be very careful before paying extra for their additional services and warranties. What is promised at the desk did not match the support I received afterwards. Get everything they promise in writing and don't rely on verbal assurances.
1 september 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Wimbledon
Hi Ruchi,
Thank you for taking the time to share your feedback. We’re sorry that your experience with our after-sales service and communication has left you disappointed.
We understand your frustration regarding the windscreen wipers. While the MOT position was explained to you, we appreciate that this did not address your underlying concern about their performance or provide the resolution you were hoping for.
We also acknowledge your comments regarding the 14-day cooling-off period. We’re sorry that this was not clearly explained at the point of sale and appreciate that receiving different information afterwards would have caused confusion. We’re pleased that the team were able to acknowledge that this had not been communicated clearly.
We’re also sorry that you feel the support you received after purchasing the vehicle did not match the expectations set during the sales process, particularly regarding additional products and warranties. We appreciate your feedback and agree that customers should have a clear understanding of what is included and what support is available before making those decisions.
We’re pleased to hear that the car itself is otherwise okay, but we’re disappointed that the communication and after-sales experience have affected your overall impression. Your feedback will be shared with the relevant teams as we continue to review and improve our processes.
Kindest Regards,
Big Motoring World
Svar från Big Motoring World - Wimbledon
Hi Anil,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Nice staff who were happy to help
29 augusti 2026
Svar från Big Motoring World - Wimbledon
Hi James,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
Svar från Big Motoring World - Wimbledon
Hi Jaden,
Thank you for your 5-star review!
Kindest Regards,
Big Motoring World
The service was friendly and helpful…
The service was friendly and helpful and the staff member seemed knowledgable and well-informed
27 augusti 2026
Svar från Big Motoring World - Wimbledon
Hi Michael,
Thank you for your review!
I will be sure to pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
Absolutely disgraceful service
Absolutely disgraceful service, waiting around over three hours then the car hadn’t been prepared. I don’t know how the two hundred point check can be done when no one knows what’s going on in other departments. Very easy for salespeople to promise the earth but the reality of it actually happening is very different. Will never go there again.
26 augusti 2026
Svar från Big Motoring World - Wimbledon
Hi Chris,
We’re sorry to hear about your disappointing experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to wait for over three hours only to find that the vehicle had not been prepared. We also appreciate your concerns regarding communication and coordination between departments, particularly in relation to the checks carried out on vehicles.
Your comments regarding promises made during the sales process are also disappointing to hear. We expect commitments made to customers to be followed through, and we’re sorry that this was not your experience.
We would welcome the opportunity to look into what happened during your visit and review the points you have raised with the relevant team. Please contact our Customer Care team with further details of your visit so that we can investigate this.
We apologise for the inconvenience and frustration caused and regret that your experience has left you feeling unable to return to us.
Kindest Regards,
Big Motoring World
Don't fall for hard sale on the Warranty
Great service and communication from the staff and happy with the price of the car, no problem there.
Given hard sale on the 3 year warranty and in sales persons words 'all singing all dancing'. However, it's not worth the space it's written on. Independent BMW technician confirmed failing Steering Box, which shouldn't be the case at 44,000 miles.
Guess what, Big Assist Warranties 2000 say not covered as 'Wear and Tear'.
26 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Wimbledon
Hi Stuart,
We’re sorry to hear that your experience with the warranty has left you disappointed, although we’re pleased to hear that you were happy with the service, communication and price of the vehicle at the point of purchase.
We understand your frustration regarding the steering box issue, particularly after an independent BMW technician identified a fault at 44,000 miles and you subsequently found that the warranty provider considered the issue to be wear and tear.
We appreciate that this is not the outcome you expected after purchasing the three-year warranty, especially given how the product was described to you at the point of sale. We would like the opportunity to review the circumstances and understand exactly what was discussed regarding the warranty and the subsequent claim.
Please contact our Customer Care team with your vehicle registration and details of the claim so that we can investigate this further with the relevant teams.
We apologise for the frustration caused and regret that the warranty experience has fallen short of your expectations.
Kindest Regards,
Big Motoring World
Bad customer experience to deal with them
I did my review and requested email to provide you all detail about your staff who deal with us to provide car to your partner of dealership who didn’t reply anything to us after car been stolen from them no one take responsibility to reply back to customer not
big motor or Prestige Car specialist Ltd there parnership dealer who service there customers don’t believe it
27 juli 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Wimbledon
Hi Jk Traders,
Thank you for sharing your experience. We’re very sorry to hear about the circumstances you describe and appreciate how distressing and frustrating this situation must have been for you.
We take concerns regarding our customers’ experiences with our partner dealerships very seriously, particularly where there are allegations of a vehicle being stolen and concerns about how the matter was handled afterwards.
We’re also sorry to hear that you feel you were unable to get a response or clear communication from either party. We would like to understand the full circumstances and ensure your concerns are passed to the appropriate team for review.
As you mentioned that you requested an email address so you could provide details regarding the staff involved, please contact our customer service team with your vehicle/order details and any relevant information. This will allow us to investigate the matter properly.
We appreciate you bringing this to our attention and apologise for the frustration caused by the lack of communication you have experienced.
Kindest Regards,
Big Motoring World
Very disappointing experience
Very disappointing experience — please be careful with finance
I bought a car from Big Motoring World and went into the purchase intending to pay for it outright, as I already had the money available.
During the sales process, however, I was persuaded by the salesman to take out finance. I did not need finance and, based on what I was told and how the finance was presented to me, I believed I was making a sensible financial decision.
I have since discovered that taking the finance has left me approximately £3,500 worse off. I feel that I was misled during the sales process and that I was not given a clear understanding of the financial consequences of taking the finance.
I am now making a formal complaint to Big Motoring World about what happened and am seeking to have the matter properly investigated.
I am leaving this review because I would not want another customer to find themselves in the same position. If you are considering buying a car from Big Motoring World, particularly using finance, make sure you fully understand the agreement, the total cost and any financial consequences before signing anything.
This review reflects my personal experience and the financial loss I believe resulted from the way the finance was presented to me.
4 maj 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Wimbledon
Hi Andrew,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been left disappointed by your experience.
We take concerns regarding vehicle finance and the information provided during the sales process very seriously. As you have confirmed that you are making a formal complaint, we believe it is important that the matter is reviewed properly through the appropriate process rather than discussing the details publicly.
Our team will ensure that your concerns are investigated, including the information provided to you regarding the finance agreement and the associated costs. We appreciate that this is an important matter and will work to address your concerns as thoroughly as possible.
Thank you again for bringing this to our attention.
Kindest Regards,
Big Motoring World
Scammers. Avoid if you have a tight budget.
I will never come back to this place. The sales staff, even though pleasant and professional, spent 5 hours trying to sell me an overpriced vehicle that had visible damage and a missing second key. What I despised the most was their method of calculating the monthly cost; I don’t remember exactly how they did it but rather than being transparent and honest, they would calculate the PCP / HP cost in such an odd way, excluding interest and other expenses, to make it look cheaper. It was these attempts of psychological manipulation that disgusted me. And because I am female, and I was getting confused, they would patronise a little, causing me to be too embarrassed to ask for clarification. These guys are scam artists and they do it very well.
6 april 2026
Svar från Big Motoring World - Wimbledon
Hi Shaz,
Thank you for taking the time to share your experience. We are very sorry to hear that your visit left you feeling frustrated and, particularly, that you felt patronised or uncomfortable asking for clarification. That is not how we want any customer to feel, and we take your comments very seriously.
We are also concerned by your comments regarding the vehicle’s condition, the missing second key and the way the finance figures were presented. We expect our teams to provide clear, accurate and transparent information, including ensuring customers understand the full cost of any PCP or HP agreement before making a decision.
We appreciate that you spent a significant amount of time with our sales team and are disappointed that you came away feeling that the process was designed to confuse or pressure you rather than help you make an informed decision. Regardless of gender or experience with vehicle finance, every customer should feel respected, listened to and comfortable asking questions.
We are sorry that this experience has left you feeling that you would not return, and we appreciate you bringing these concerns to our attention.
Kindest Regards,
Big Motoring World
The service was okay overall
The service was okay overall, although the exchange process was quite long.
Miran was approachable, polite and very helpful throughout. Lucas, who handed the keys over to us at the end, was excellent. He also helped us with the insurance and taxing of the car, which made the final part of the process much easier.
I would recommend Big Motoring World, but I would definitely advise anyone considering buying from them to do their research online first and compare everything carefully before making a decision.
23 augusti 2026
Svar från Big Motoring World - Wimbledon
Hi Immanuel,
Thank you for your wonderful 5-star review!
We're delighted to hear that our team members were approachable, polite, and helpful, making your experience a positive one. We appreciate your feedback regarding the exchange process and your recommendation for future customers to do their research.
Kindest Regards,
Big Motoring World
I would like to say a huge praise to…
I would like to say a huge praise to sales executive Ali, who was absolutely fantastic from his first greeting to my daughter and I to the final congratulations hand shake goodbye! Nothing negative to say and Mashhood was also great but Ali takes the trophy.
19 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Wimbledon
Hi Suzanne,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Ali and the team!
Kindest Regards,
Big Motoring World
They lied on their part exchange…
They lied on their part exchange valuation. They said my car was worth £25640 in showroom condition. It was IN a show room two weeks ago. It is in PERFECT condition. After I schlepped all the way over to the Wimbledon branch I was 1st offered £22000 after the salesman had fed the details into Webuyanycar.com then once someone had actually deigned to look at the car they came back with £23,500.
The car is faultless and you're a bunch of con artists. Their salesman's hapless excuse? "Everyone does it". Well I know not to bother with Big Motoring World any more. Strap line? "We're only as dishonest as everyone else". Great
21 augusti 2026
Omdöme utan inbjudan
Svar från Big Motoring World - Wimbledon
Hi Richard,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the part-exchange valuation provided for your vehicle, particularly after travelling to our Wimbledon branch.
We understand your frustration that the initial valuation you had been given did not match the figure offered when you attended the branch, and that this left you feeling that the valuation process was inconsistent and unfair. We also appreciate that the comments made during your visit contributed further to your dissatisfaction.
Part-exchange valuations can be subject to a physical assessment of the vehicle and other factors, but we recognise that any difference between an initial indication and the final valuation should be clearly explained to the customer. We are sorry that this was not your experience.
We take the comments you have made regarding the conduct and communication of our team seriously and will ensure your feedback is shared with the relevant management team for review.
We are disappointed that your experience has left you feeling that you would not use Big Motoring World again. Thank you for bringing your concerns to our attention.
Kindest Regards,
Big Motoring World
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