Big Motoring World - Norwich Omdömen 

It’s a real shame that, despite replying to all the negative reviews about pushy and unpleasant service saying they’ll learn from the feedback, people are clearly still having exactly the same experience.

I walked out today despite being about to commit to a car because of how pushy the sales process was. I repeatedly, clearly and politely said no to the extras the salesman was offering. Rather than accepting that, he went off and got a manager, without even asking me, who then took over trying to persuade me.

My continued “no” seemed to genuinely make him angry. He seemed to think I was either too stupid to understand the offers or that if he kept pushing, I’d eventually give in. I found the whole thing deeply uncomfortable.

It honestly didn’t feel like they were particularly interested in selling me a car. It felt like the focus was on selling finance and extras, which I assume is where the real money is.

The most frustrating thing is that they had the exact car I wanted. I’d even paid £129 to have it moved to Norwich. But by the end of the experience, I simply didn’t have enough confidence in them to spend that much money with them.

I’m sure they’ll reply to this saying they’re sorry I felt this way and that they’ll take the feedback on board, but given the number of reviews saying exactly the same thing, I’m not convinced anything is actually changing.

In February 2025, I purchased a car trough finance from Big Motoring World Norwich. Sales adviser recommended and insisted to buy an extended warranty for the car, because it would provide peace of mind in case of major mechanical problems. He convinced me and I purchased the car with 3 years extended warranty.
Just over a year later, the vehicle suffered a serious gearbox fault that requires very expensive repairs. I submitted a warranty claim expecting support according to the warranty agreement. The warranty company said they need to send an independent engineer to inspect the car. The engineer made a conclusion that the gearbox was repaired before and, my claim was rejected on the grounds that the gearbox had allegedly been repaired previously, and then I made a conclusion that the Big Motoring Norwich sold to me car with a gearbox in bad condition and already repaired before where I couldn’t see this issues during sales.
This explanation makes no sense to me because I have never carried out any repair work on the gearbox. Since purchasing the vehicle, I have only followed the recommended maintenance schedule and completed regular servicing. No repairs were performed by me that could justify the warranty company’s decision. When a major issue occurred, the warranty provider refused to help, leaving me with a substantial repair bill.
Based on my experience, I would advise potential buyers to be carefully review the warranty terms and ask detailed questions about what may be used as grounds for rejecting a claim. My experience has left me feeling that the warranty did not provide the protection I expected when I purchased it.
Already past half a year since the car is broke down and I still waiting decision from finance company, because I am still paying monthly payment, insurance but can’t use the car. I made a complain to the Motor Ombudsman.
Overall, I am very dissatisfied with how this situation has been handled by Big Motoring World and finance company Black Horse.

Disappointed. Car wasn’t in condition I’d expected on seeing it in person and part of dash/centre console was broken. Ending up costing me money as had already added car to my insurance as had hoped to drive away on the day!! But must say the ppl answering the phones were very pleasant and polite and very helpful. Pitty I didn’t end up with the SUV I’d wanted to buy.

Tom, Grace and the team in Norwich were excellent. No pressure but very efficient. All very good. Great place to buy a car

Right from the moment I arrived at showroom everything went smoothly and the sales teams were great .I'm really pleased with my new everything car and will recommend bmw to friends and family

Great service, I picked up my Mokka Electric car today. There was no waiting around. Very friendly staff. Nelson was very helpful in making sure my car was charged before I took it away and made the process very easy by making sure all my paperwork was complete, car was taxed and spare key located. I would 100% buy from this company again. Nothing is too much trouble. 🌟🌟🌟🌟🌟

Easy sale. Albie delt with all my answers and test drive and sale went well.

Please all beware of this warrenty "get out of Jail" by this company. I purchased an expensive car from this company and for peace of mind I took the exrtended 36 month warrenty.
Whilst doing an annual service, the mechanic noticed a seal leak from the rear diff.
I contacted Big Motoring and got told not coverered as picked up on a sevice/inspection.
The warrenty is not worth the money

All good except for the big push to add on warranties. Made it clear from the outset that these are not required but salesperson persisted and displayed obvious frustration that warranties were not purchased. Real shame as up until this point no complaints. Vehicle also had fault upon collection which resulted in main dealer rectifying, ironically under the manufacturer’s warranty (another reason why order of dealer warranty was not required).

I recently brought a 2023 ford Kuga which was the first car i have brought in over 8 years. Both Holly and Nelson in Norwich were polite, knowledgable and happy to answer any questions i had regarding the purchase. I met and spoke to Holly on a few visits, in which i found the continuity very useful as she understood our situation, budget and needs. As it was my first car purchase in a long time, i appreciated that i never felt rushed or pressured into a sale. I was also very thankful that she extended the reservation period for me due to my long working hours, which allowed me to purchase the car.
I also purchased a RAC 2 year warranty with tyre+alloy protection which gives me extra piece of mind

Nelson dealt with the handover of the car very well. There was a short wait whilst it was being valeted and cleaned, he did keep me up to date with the progress of this and when the car was ready he was quick to make sure we could get away on time.

I also want to mention James who sold us the car and took us for a test drive. He was very professional at all times.

Thank you

Great first experience very professional

Three hours I’ll never get back!
Overpriced and pushy!
Don’t recommend

Daughter in law purchased a car from them. 20 days later, we find brakes discs are below OEM legal minimum and seized track rod ends. Raised issues with after sales department - still not resolved. Under the Consumer Rights Act 2015 raised the issues with trading standards and with the Finance Company and RAC - awaiting results - do not touch Big Motoring World with a bargepole.

Last week I went into your Norwich branch to buy a Fiat 500e after messing them about for a couple of days I changed my mind after realising an electric car wouldn't fit into our lifestyle the sale staff were very considerate and accomodating and I soon got my deposit back I must have been a customer from hell but not any any stage was I made to feel uncomfortable i could reccomend them

Test drove the vehicle I purchased on 1st August, noticed the brakes squealed. Was also told the vehicle had been serviced and was even given proof of this.
Day of collection, everything seems above board then a couple days later once I return to work and have to drive any bit of distance, thebrakes are squealing again.
Contact after sales, wait almost a week for a reply to be told they won't be looking to assist until I've had a free brake test carried out. So off to Kwik fit I go for a free brake test, that comes back and confirms rear discs and pads are excessively worn causing the squeal. Contact Big Motoring world again by responding to the email chain so that I have everything documented, attached the report confirming the excessive wear on rear brakes and currently awaiting a reply (which I expect won't be quick based on hte last response time). In the mean time of all this, the service indicator has popped up on the dash to tell me the vehicle is due a service in 800 miles....?
Branch were quick enough to sell me a car with promises that any issues would be handled with no question asked, but the reality is aftersales is shocking and getting any kind of support is hard work. Doesn't fill me with any hope that their warranty is even worth the paper it's written on.
Add this to the fact that I part ex'd my previous vehicle and they assured me the outstanding finance would be settled within the week, yet 2 weeks later still not paid off? They currently have my old car, not paid a penny for it and I'm out of pocket since another direct debit payment has been taken.
Overall experience on the day was fine, sales staff great, accommodating, friendly etc. Completely let down by the aftersales and information that completely contradicts what I was told by sales staff on day of purchase.

Visited the Norwich branch, chose a nice looking I4. Agreed the purchase subject to a small PX and two new tyres on the i4, as one was bold and a second was on the limit. Sales rep and the the manager said that the tyres had passed there inspection. He just kept repeating himself and wouldn’t look at the tyres himself. Clearly, there sales pitch of a full inspection pre sale is not worth the paper it’s written on. Their PX valuations is also an insult, repeated on other customer reviews. That said, I walked away and got a much better reception, value for money and professional service from Sytners BMW.

Great communication and friendly a pleasure doing business with you .josh was fantastic on two occasions credit to you

We went to the big motoring world to buy a Audi q4 Etron , test drove the car and we were happy with it but the sales man told us it had 360 cameras and park assist, we picked the car up the next day and couldn’t find the 360 cameras on the car when we got home , then when I opened the bonnet it had blanks instead of front parking sensors so all the things we were told it didn’t have, we went back and was told somebody would be in touch, 3 weeks later we got an email saying nothing we can do so it cost another £350 for the front sensors to be fitted, so don’t believe a word the sales men come out with down there, if we had known it didn’t have these we would of walked away but when you are told it has you believe them. Maybe your salesperson needs to have more training and know the facts about the car they are selling

Knowledgeable polite and friendly staff
Took time to explain everything and ensure full understanding
A very good experience from start to finish, which enabled me to make the right decisions for me and my lifestyle
Very happy customer