Big Motoring World - Camberley Omdömen 

Salesman who sold us car was standing around talking whole time we were collecting car from another salesman.
Complained car wasn’t clean enough and was told because it was raining. Poor inexcusable excuse.

Zidaan at the Camberley branch was very helpful , knowledgeable , honest, did not try and push the sale which was refreshing , helped us to make an informed decision and was more than happy to get any car we wanted to see. Thank you for your time even though the branch was busy !

I live in Scotland. I reserved a car for £99 at the Camberley branch with the understanding that I would ask for a video and then send a driver to collect the car.

Upon phoning to confirm this, I was told that they do not do remote sales!?! It's 2026!!

That notwithstanding, I then said I would change my order and have them move the car to their Warrington branch, so I can get the train down there and purchase said vehicle.

Apparently not with Big Motor World!!

You can only reserve a car ONCE. This means that once my reservation was cancelled at the Camberley branch, I am unable to now purchase the vehicle in a way that would be convenient to me.

The staff on the phones must be among the most useless automatons I've ever encountered; with zero solutions provided, only repeating these ludicrous and poorly documented terms to me.

The only shining light for them was a sales chap by the name of Zidan at the Camberley branch. He said he would be delighted to give me a video of the vehicle if I can get head office to allow him to do so.

This speaks volumes about the higher management's complete lack of care for the customer.

Any good staff, such as Zidan would be better served moving to a more progressive and organised company.

Positives: The handover and collections side of things was efficient, and staff were helpful and friendly. I was very happy with this part of the process. The reception staff are friendly and welcoming. The building itself is very smart, and the range of cars is great.

Negatives: The sales side is INCREDIBLY SLOW! I had my toddler with me (we don't have family who can look after him for us), and even though it was obvious that we needed to get through the process quickly as he was getting tired and frustrated, we were left waiting around for long periods of time. It was not clear why we were waiting, and no reason was communicated to us. Even when I asked the staff to please hurry up as we needed to leave, they continued to move at a glacial pace. Asthe office walls are glass I could see staff standing around chatting. Of the 2 hours that we spent there, around 30 mins were with staff (including a test drive and 10 minutes of enforced sales efforts even though I had made it clear I was not interested in the additional protections) the other 1.5 hours was waiting around. This is an unacceptable waste of customer's time - especially one with a visibly frustrated 18 month old. I came very close to walking away and not going ahead with paying my deposit due to the extremely long and mysterious waiting periods. I simply wanted to pay the £500 and arrange to collect the car, yet I had to sit through someone showing me the car I'd come to see on your website (which I'd OBVIOUSLY already looked at myself), someone trying to sell me something I had already said I didn't want and wouldn't buy, and be told off for not taking out your extended warranty, after which the original sales assistant disappeared and was replaced with someone else.

I was furious by the end of my first visit, and seriously considered making a formal complaint, demanding my deposit back, and looking elsewhere for a different car. It was only the good value offered that kept me as a customer. Whilst some people might enjoy sitting in the offices for hours at a time, it might be worth personalising the customer experience and supporting those who need efficiency not faffing.

If buying through Big Motoring World expect to be sitting around for hours during the sales process. Take a book and get a babysitter!

Updating my below review after their reply: your apologies is more like a manipulation as no one during this time apologised even once. I feel being cheated by the 300 pounds buyer fees which I still demanding it to be refunded to me. You played with documentation to show it as my deposit for the finance but then it turned out you cheated and the 300 pounds was for you not towards my finance. You are liers as my car issue hasn’t been solved yet. The Big assist which is the after sales support doesn’t reply my emails and there are bunch of rude irresponsible people there that instead of taking accountability they are punishing me by not replying my emails. If you want to solve this first is to refund the £300 and then get the warranty people solve my issues and reply properly.

I would not recommend this dealership based on my experience.

I was charged a buyer fee that, in my view, was not clearly presented, despite information on the website indicating it was included. As a result, I have raised a complaint with the Motor Ombudsman.

I was also provided with a service history that did not reflect the condition of the vehicle. Shortly after purchase, multiple issues became apparent, including a serious safety concern where the horn was not functioning. Although these problems were reported early, it took months of emails, phone calls, garage visits, and repeated requests for authorisation before the issues were finally resolved.

Communication throughout was extremely poor. Emails were often ignored, responses were delayed, and I was repeatedly passed between the dealership and the garage. Rather than acknowledging the problems and taking ownership, I felt I was treated as though I was causing an inconvenience for raising legitimate concerns.

What disappointed me most was the lack of accountability. At no stage did I receive a meaningful apology or feel that responsibility was accepted for the issues I experienced.

Buying a car should be a straightforward and professional process. Unfortunately, my experience was the exact opposite.

Misogyny in practice! J was great selling the vehicle and I highly recommend him. However, when we returned to pay for and collect the vehicle it was a shambles, Car wasn’t charged as agreed (not the end of the world). It then took 90 minutes and there was no real sense of urgency. We were passed around about 5 colleagues in total. The guy wanting the payment couldn’t answer basic questions. Various colleagues wanted us to pay (not until we’d seen it charged we said). Of the male colleagues who came to talk to us, (other than J who was with customers but made a point of coming over), not one of them addressed me even to say hello. Even when I was sat on my own whilst my husband popped somewhere I was addressed only to ask his whereabouts without even an initial greeting. The final straw was when my husband was called for the handover and the door just swung in my face. It’s the 21st century - I suggest that perhaps this place has failed to recognise that. Even if they can’t grasp that surely it is simply common courtesy? My husband felt similarly. We won’t buy another car from Big Motoring World.

Very rude and unprofessional attitude. The customer service were unhelpful, dismissive, and showed very little concern for the customer. I honestly regret dealing with this company and wish I had chosen someone else.

Had not booked but friendly front desk staff said we could look but when it came to having a car opened so could look or sit in it we had to wait for a salesman but not sure that would ever materialise as the member of the public we saw 50 mins earlier waiting was still waiting and left annoyed as we overhead. We saw 9 staff happy to chat to each other in a shiny glass room but we felt totally ignored. When a salesman finished with a customer we thought great but he blanked us totally as did other staff who would regularly walk by and ignore us.
We waiting a further 15 mins but lost total confidence that anyone would ever get back to us and got sick of seeing 9 of them chat and just ignore us. We left disappointed and shame as had the money and wish to buy but needed to see inside a car first. We went to another garage and they let us look and sit in 3 cars and even offered a test drive. We misunderstood this business model as it seems only suitable for booking in advance and not for wandering around to make a decision and to be sold to. They didn’t seem bothered to sell us a car. The mistake was mine confusing this with a place to be sold a car. We couldn’t sit in a car but could on a toilet which were clean nice which was convenient. Lots of cars but we couldn’t get to look or sit in any of them. It was an unusual experience for us. Perhaps I was impatient but not sure our request was passed on to anyone who would eventually help us. I have concluded the mistake was mine confusing this with what I have experienced in the last 35 years of buying a car.

Booked to test drive 2 cars, drove an hour for the privilege to find one was in the workshop & unavailable & the other's battery was so flat it wouldn't unlock & they didn't have a blade key to open it. Complete waste if time! Utter shambles.

Appointment at 11am, seen by an enthusiastic salesperson shortly after. He went through car information, took us on a test drive and we bought the car. All went smoothly and was professionally handled. Very pleased!

I recently purchased a vehicle from this dealership and, while there were some positives, the overall experience was more drawn out and frustrating than I expected.

I began by visiting the Camberley site, which had a large selection of vehicles and was clean and well maintained. Later that evening, I selected a vehicle and submitted an online finance application. The application itself was straightforward, although the process then stopped until the showroom could contact me.

When I had not received a call by the following day, I contacted the dealership myself. The finance was approved quickly over the phone, and I was given a 7:00 p.m. appointment to sign the paperwork, have my part-exchange valued and collect my new vehicle.

I arrived on time with my part-exchange cleared out and all the necessary documents ready. Despite explaining that I had already completed the online application and supplied my details, the sales process appeared to begin again from the start, including being asked whether I had found a car I liked. After some unnecessary delay, we agreed on the figures and I signed the agreement and made payment.

Only after paying was I told that I could not take the vehicle because it still needed to be inspected and no staff were available to do this. I therefore had to return another day.

Before returning, I called to confirm that the vehicle was ready. As everything had been signed and paid for, I expected the handover to be fairly quick. Instead, I had to watch several videos, sign further documents and wait again at the handover department while my insurance and part-exchange were processed.

The staff were friendly throughout, and the premises and vehicle selection were impressive. However, communication between the different stages of the process was poor, and the whole experience felt unnecessarily repetitive and long-winded. I often felt that I was driving the process myself rather than being guided through it.

A clearer explanation of the collection process, better communication between departments and confirmation that the vehicle was ready before taking payment would have made a significant difference. I hope the dealership takes this feedback constructively, as the experience has the potential to be much smoother and more customer-focused.

Very painful sales process and spare tyre missing from Car

I bought a car from BMW Camberley in January. While getting an appointment was quick, the overall experience was incredibly poor.

The Buying Process: I spent nearly 8 hours at the dealership. The salesman was overly pushy with upsells despite my clear refusal from the start.

Finance & Part-Exchange: The finance team kept changing the numbers, secretly adding insurance/cover I declined. They offered £400 for a £3.5k part-exchange. When I offered to withdraw the part-exchange entirely, my quoted monthly finance rates suddenly shot through the roof. Check their math carefully.

The After-Sales Nightmare: After driving away, I found faults with the car. Despite a promised 3-month warranty, booking a diagnosis took ages. I was left without a car for a week at a manufacturer garage while nothing was done.

Lack of Resolution: Five months later, the issues were worse, and the garage was still waiting for the dealership to approve repair costs.

My car was eventually written off (external causes), which was a relief as I am sure it still wouldn't have been fixed today, 8 months later. Their after-sales service is absolutely appalling. I bought my next car from a smaller, family-owned dealership, and the contrast in customer care is night and day. Save yourself the headache.

Extremely poor experience with Big Motoring World Camberley — I would not recommend them.

Our experience with Big Motoring World Camberley has been nothing short of stressful, frustrating and completely unacceptable.

We purchased an Audi Q5 from the Camberley branch on 13 August and paid a substantial amount for the vehicle, together with an additional warranty and other products including tyre and scratch cover.

The salesperson dealing with us was Luca. While arranging the deal on 12 August:

We repeatedly told him that we did not want the additional one-year warranty.
Despite this, we felt heavily pressured into buying it.
We were repeatedly told that “anything can happen with the car” and that we “must take it.”
Looking back at what happened only two days later, this has left us extremely concerned and uncomfortable about the way the warranty was sold to us.

Only TWO DAYS after purchasing the vehicle, serious warning signs started appearing.

The car began displaying an SOS warning.
We received messages saying that the vehicle required attention.
We were told that the car needed to be taken to a service centre.
This happened after owning the vehicle for barely 48 hours.

We immediately contacted Big Motoring World, expecting urgent assistance. Instead, the customer service we received was appalling.

We were repeatedly placed on hold.
We were transferred around.
Calls were disconnected.
We struggled to get anyone to take proper responsibility for the issue.
There appeared to be very little urgency despite the fact that we had only just purchased the car.

Eventually, Big Motoring World instructed us to take the vehicle to an approved garage.

After examining the vehicle, the mechanic told us that there appeared to be a major fault requiring significant further investigation and dismantling.

Even more concerning, we were told by the mechanic that, in his opinion, the vehicle appeared to have a significant pre-existing problem.

Hearing this about a vehicle we had purchased only days earlier was absolutely shocking.

We then took the vehicle back to the Camberley branch and spoke to Mr Prasanna Sekar.

He assured us that:

He would investigate the matter.
He would deal with the problem.
He would email us with an update that same evening.

That email never arrived.

Two days later, we called the branch again.

We were placed on hold for approximately 30 minutes.
After waiting all that time, the call was disconnected.
Once again, we were left with no proper answer and no resolution.

For a vehicle costing a substantial amount of money to develop a potentially serious mechanical problem within TWO DAYS of purchase is completely unacceptable.

What makes the situation even worse is the way we have been treated since reporting it.

In our experience:

The after-sales service has been extremely poor.
Communication has been unacceptable.
Promised callbacks and emails have not materialised.
We have spent significant time chasing them.
We have repeatedly been placed on hold.
We have had calls disconnected.
We still do not have a satisfactory explanation.
We still do not have a proper resolution.

We bought this vehicle in good faith and expected a reliable car and professional customer service. Instead, within days, we were dealing with warning messages, a potentially major mechanical issue and a company that, in our experience, has been extremely difficult to deal with once the sale was completed.

The fact that we felt pressured into purchasing an additional warranty after repeatedly declining it makes the whole experience even more concerning.

Based on our experience, I would strongly advise potential customers to:

Get any vehicle independently inspected before purchasing.
Do not rely purely on what you are told during the sales process.
Read every warranty and additional product carefully.
Do not allow yourself to be pressured into buying extras you do not want.
Keep written records of every conversation, promise and complaint.
Think very carefully before spending a large amount of money here.

Selling the car was quick enough. Getting proper help once a serious problem appeared has been a completely different story.

For us, this has turned what should have been an exciting vehicle purchase into an extremely stressful and disappointing experience.

Big Motoring World Camberley has still not provided us with a satisfactory resolution.

Until this is properly resolved, I cannot recommend Big Motoring World Camberley based on our experience.

Company is a scam. Bought a car with these guys which ended up faulty reported it well within 30 days customer services didn't get back to me for a whole month then when they finally decided to agree for diagnostic came up with a gear box issue that took them another month to review and was told to look for another car which didn't go well at all with price negotiations told them I would like to return it back until this time after 3 months when agreed to take the car back was told I had to pay for the mileage which workout around £2500 when then dropped to £2000 which was my deposit I spoke to some over the phone was told that my frustration and stress is worth £2000 at the end when the fault was reported in the first place the car should have been taken off my hands which the company deliberately didn't do that and was charged for the mileage. Having kids and a steady job I couldn't afford to be car less for months they should have given me a courtesy car or returned my money back. A big Scam. People at their branches treat you like they doing a favour by giving you car .

Definately WOULD NOT recommened. Initial "front" of good service was not continuous ! Trust Pilot review as they advertise as 4 1/2 stars in the offices is clearly incorrect. Bad communication , Bad Service !!!

Really good team, all members involved from reception to sales executive, then finance and admin.. all knowledgeable and helpful. Excellent facility with loads of vehicles. Very pleased with my VW thank you

I feel compelled to share my experience with Big Motoring World because I would not want another customer to find themselves in the same position I have been in over the past nine months.

I purchased my vehicle from Big Motoring World in good faith, believing I was buying a reliable, roadworthy vehicle that I would be able to depend on. Unfortunately, my experience has been the complete opposite.

Since purchasing the vehicle, I have experienced ongoing faults, repeated repairs, diagnostic issues, warning lights, costs and constant uncertainty about whether the vehicle is actually going to be reliable. The biggest ongoing problem has been the AdBlue system, which has repeatedly failed despite attempts to repair it.

I have now been dealing with this for approximately nine months. Nine months of having to arrange repairs, speak to different people, wait for authorisation, deal with garages, worry about costs and constantly wonder when the next fault is going to appear.

The most frustrating part is that the exact same AdBlue fault has now returned less than two weeks after the latest repair, which was carried out by a local AA Approved garage on 13th August and authorised by Big Motoring World.

You would reasonably expect that after an authorised repair, the problem would actually be resolved. Unfortunately, that has not been my experience.

I have also been left personally out of pocket because Big Motoring World would not match the full labour cost quoted by the garage. I ended up having to pay the remaining balance myself just to get the repair completed and collect my vehicle.

I was extremely devastated and frustrated that, after already spending so much time and money dealing with this vehicle, I was still being put in a position where I had to personally pay additional repair costs.

And now, less than two weeks later, the same fault has returned again.

At this point, I have completely lost trust and confidence in the vehicle. I no longer want it. I do not want to spend another few months going through the same cycle of diagnostics, authorisations and repairs, only for the fault to return again.

What has also been extremely disappointing is the communication and the amount of chasing I have had to do. I have had to repeatedly contact Big Motoring World for updates and authorisation while dealing with a vehicle that is becoming increasingly difficult to rely on.

There have been periods where I have been left waiting for responses while the issue remains unresolved. This has added even more stress to an already extremely frustrating situation.

I am now having to deal with the possibility of being left without a usable vehicle because of the remaining mileage and the recurring fault, while I wait for Big Motoring World to provide authorisation and explain what they intend to do.

I have formally raised my concerns and have also contacted Black Horse Finance because I no longer believe another repair is an acceptable solution. After nine months of repeated problems, I am asking for the vehicle to be taken back and for the finance agreement and money I have paid to be properly addressed.

I genuinely feel that I have been left carrying the consequences of a vehicle that I purchased in good faith.

My advice to anyone considering purchasing from Big Motoring World is to think very carefully and do your research before committing.

I went into this purchase expecting a reliable vehicle and a company that would support me if something went wrong. Instead, I have spent nine months dealing with faults, repairs, costs, stress and uncertainty.

A car should not cause this level of anxiety.

I understand that used cars can sometimes develop faults — that is not my main complaint. My issue is the ongoing recurrence of the same fault, the repeated attempts to repair it, the additional money I have personally had to pay, the disruption this has caused, and the way I have felt I have had to constantly chase for answers.

I have now reached the point where I simply want the vehicle taken back and a fair resolution reached.

I hope Big Motoring World will finally take responsibility for the situation and provide a proper resolution. However, based on my experience so far, I would strongly encourage potential customers to think carefully before purchasing and make sure they fully understand what support they will receive if serious recurring faults arise.

This has been one of the most stressful and frustrating experiences I have had with a vehicle purchase, and I would not want another customer to go through what I have experienced.

Staff were helpful, resulting in a straightforward purchase. Second experience, will likely purchase again in future.

The whole process went like clockwork. From the advice about different cars with no pressurised sales. The information about after sales warranty and car body protection with yet again no pressured sales. The pickup was seamlessly and to top it off you can have refreshments throughout your visit.
Only one recommendation is for the sales team to inform the customer about the text for payment, as in this day and age fraud is on the up via texts.