Berkeley Group Holdings Plc Omdömen 595

The Sales Office gave detailed information about the property and provided necessary assistance during the purchase process. The customer services team also provided outstanding and prompt responses to my queries and concerns. The quality of the property is excellent with all high grade appliances.
This is my second purchase from Berkeley Homes Cranleigh Sales Office. I am very satisfied with my two purchases.

No matter what is required Bekeleys always came across ! Excellent Graham Orrick and team in sales and customer services team including Alex, Damien ! Thankyou for your continued support!
Not so pleased with RGM services as have been blocked by traffic lights three times!

If I could give ZERO stars, I would. Living in St James’s White City Living has been one of the most frustrating, disappointing, and infuriating experiences we’ve ever had with a so-called “luxury” development.

Let’s start with the cooling system, it breaks down constantly, and of course, it always seems to fail in the middle of summer when it’s most needed. It’s as if the system is deliberately designed to collapse during heatwaves. Their idea of “communication” is sending an email about a cooling outage from SSE one hour before the system starts working the next day (which was today 15/July/2025). That’s the level of incompetence we’re dealing with.
The hot water is just as unreliable, we’ve gone hours and even DAYS without it. How is this acceptable in a modern residential building with premium pricing?

The quality of construction is a joke. Some appliances are poorly fitted, basic craftsmanship is appalling. Faulty appliances were still not replaced/ repaired one year later. One of the air con units was leaking when we moved in, it took a month to repair it and fix subsequent damage to wall and ceiling. The only half decent part of the experience has been a few friendly service personnel.

Lifts break down constantly, there’s never any communication. I’ve been late for work more than once because they took hours to fix breakdowns without notice (the latest breakdown was today 17/July/2025). Once, ALL lifts were grounded due to smoke on the lower floors, the fire alarms went off, yet there was ZERO communication from reception. We had to walk 30 floors down the fire stairs, passed multiple staff members, and none of them said a word to reassure or guide us. Absolutely shocking.

To make things worse, St James refused parking access to appliance maintenance team, even though they installed the faulty equipment and hold the service contract. Ridiculous.

And what about privacy? We’ve been woken up repeatedly to find window cleaners standing on our balconies with no prior warning. We’ve complained about this multiple times, but it keeps happening. It’s a blatant invasion of privacy.

The car park gate is constantly broken, and it can take weeks to get it fixed.

But worst of all? Communication. Or rather, the lack of it. St James does not communicate unless chased relentlessly. Whether it’s outages or safety issues, you are kept in the dark and left to deal with the consequences.

The only redeeming features of St James’s White City Living are the well designed apartment layouts and decent building security. That’s it. Everything else is an absolute nightmare, and I regret ever moving in.
But the most outrageous part is that our latest review was blocked by Berkeley Group St James after we were contacted by their customer service team. They promised to resolve all the issues we raised. Instead, things got worse. Obviously they don’t want honest feedback and they will go to great lengths to suppress criticism.
St James should be ashamed of this development. They market White City Living as luxury, in reality, it’s a dysfunctional, badly managed mess. Do yourself a favour, AVOID this place and any other property with their name on it.

The questions were easy enough to respond to and I felt were relevant to my experience of purchasing a Berkeley flat. The agent listened to my responses and said would feedback to the company. Not too long a survey.

Over all, it was a great experience throughout. Although there were some defects, they were small issue and not really problem.

We had a great experience with Berkeley homes. Andrea and Sarah have been so attentive, kind and responsive throughout the whole process! It has been made to feel easy and on the completion day moving into our clean home with some thoughtful gifts really was the cherry on top! Thank you so much, we would recommend you to our close family and friends

We are incredibly grateful to Rachel and Andrew for their outstanding support throughout our house completion. They went above and beyond to make the process smooth—especially when we were moving things in before completion. They were always ready to help, opening and closing the door for us without hesitation. Their kindness, patience, and professionalism made a real difference. If we could give more than 10 stars, we absolutely would!

From our first viewing and contact with the sales personnel, through to exchange and then completion every member of the team has been extremely professional, helpful and friendly. The house is very well designed and built and the after sales service has been exceptional from all members on site.

Overall the purchase experience is great and perfect!! Would like to say thank you to every staff from sales team especially Bella, customer service team James and construction site manager & building team staff as they are very professional and proactive to resolve the house issue before and after we moved in. This is our dream house and all is perfect for us. Highly appreciated it!!

Purchasing a property of any nature can be tough but my experience with St George, particularly with Ahmet and Danielle made the whole process so much easier. Highly recommend St George if looking to purchase now or in the future..

All good and perfect

Just had a letter from Encore Estate
Managment.
Advising that there is a deficit of £395.000 for Tree work, although this is
Potentially estimated.
As a free holder I was aware of tree work, but not aware of any consultation
With Residents as regards quotes.
Or the opportunity to see quotes before
Engaging contractors.
My understanding is there is a legal
Requirement for Managment Company to engage with freeholders
And leasholders as regards costings
Before works are agreed on.
To me that does not seem to have happened.
I except that when I purchased my home, I joined a management company
And realised there was a service charge.

However after 5 years of living in my home, Berkley Homes have continued to be
Greatly involved with Encore Managment and this continues to cause numerous problems as regards
Who makes decisions and manages
The Estate.
My warning to any one looking to buy
A new home, and I include Berkeley Homes is to be very cautious, as regards Management Company’s, and the continued involvement of Developers, your new home can over
A short period of time become a nightmare, and potentially a problem selling your home. developers and Managment company’s like to treat
Freeholders as leaseholders, this allows
Them to be try to bully people.
Always look at developers/ Managment
Company’s reviews.

I like were I live, but from experience of
So many ongoing problems, I would never by a new home.
In my current situation as regards over
Spend, residents have suggested taking legal advice.
Michael Cranham

I have supplied my details to Trust Pilot as
Requested by Berkeley, to date there has been
No contact from Berkeley.
4th July, I have now had a reply from Encore
The Estate Management
Company.
They have apologised for the letter as regards
Charges, and excepted that the letter was not
Clear, and would have caused concern to
Residents.
A clearer worded letter is being sent out as regards charges to all Residents.

I would like to thank Charlotte Cooper for her
Assistance in dealing with this matter.

They cowboys run by kids they make you work in unfit conditions so they can save money all they wanna do is push ya to work without a care on your health all to please there in house managers and health and safety which is fake as they get told they coming to site so they go nuts hiding all there unsafe practices take fake pics act like they work safe all the time but it's just an act. They will come after your job if u say anything because they evil so b very careful this company is dangerous

We received excellent customer service, with timely and diligent responses. We were made to feel important.

The location is superb, and the team is highly skilled and friendly. The apartment is of excellent construction quality.

smooth experience working with St. William on a new built!

As a current leaseholder, I strongly urge prospective buyers to reconsider purchasing from Berkeley Homes based on my personal and genuine experience. The service charge for my two-bedroom flat in North London has more than doubled—from just over £3,000 in 2018 to over £6,000 within approximately six years.

What’s more concerning is the complete lack of any transparent mechanism to challenge or reduce these escalating charges—unless you are prepared to take the matter to the First-tier Property Tribunal, which can be a lengthy and costly process.

Every six months, receiving a service charge demand feels like opening Pandora’s box. There’s no telling how much you will be billed by the management company, which is appointed solely by Berkeley Homes, the landlord, under a leasehold structure that feels more feudal than fair—especially in 21st-century England.

A particular word of caution to overseas buyers from Hong Kong, Mainland China, Singapore, and Malaysia: do your due diligence before committing to any property purchase, and be fully aware of the ongoing financial obligations attached to service charges.

I recently had the pleasure of purchasing a property from St Williams Homes (part of Berkeley Group) and I couldn't be more thrilled with the experience. From start to finish, the entire process was seamless and professional. The sales team was knowledgeable and friendly, guiding me through every step and ensuring I was fully informed about the property and all available options.

The quality of the build is outstanding, and it’s clear that the company takes great pride in their developments. The attention to detail, both inside and outside the property, exceeded my expectations. The modern design and high-quality finishes have made my new home a perfect blend of style and comfort.

Additionally, the location is ideal, with great transport links and local amenities. It’s evident that Berkeley Group is committed to creating not just properties, but vibrant neighborhoods.

Overall, I’m absolutely delighted with my new home and would highly recommend St Williams Homes to anyone looking for quality, service, and value in their property purchase. Thank you for making this such a positive experience!

We recently purchased a property through St. George and couldn’t be happier with the experience. The service was excellent from start to finish – the team was professional, responsive, and incredibly helpful throughout the entire process. Everything went smoothly, and we truly felt supported every step of the way. A big thank you to the whole team for making this such a positive experience!

The staff here are very warm and friendly, and they promptly helped me solve the problem at the first time.