Bedlinen Direct Omdömen 

Good quality product supplied and happy with service provided. One of the few suppliers to offer extra deep fitted sheets. It would be great to expand the colour range available.

Great quality and speedy delivery. I bought two firm organic cotton wool pillows.

Purchased aerelle softflex pillows, as the image shows 2 pillows and product name is 'Pillows', I expected to receive 2 pillows. Company refusing refund, even though they are legally obliged to describe the product accurately.

Update 14/05 - The company have responded to my poor review, claiming the packaging has been opened and therefore cannot be returned. This is not the case at all, all packaging remains in tact and the item completely unused.

Bought two super king very nice sheets in ivory to match existing white company set where the sheet had worn out. The delivery was very prompt and the sheets are very good quality and very reasonably priced - I would definitely recommend and buy again from this company

Excellent service and excellent product. Such a novelty being able to have one quilt but togs to suit each person.

I have ordered several things now and I have to say the quality is good. Very pleased with the fitting on the mattress. I requested a quick delivery as we are moving and they did. Good customer service.

When my original choice was unavailable I purchased a pair of European goose feather pillows from Bedlinen Direct and have been more than happy with the product, the staff were very helpful and delivery was within the advised time. I would certainly consider using this company again.

Bought extra deep brushed cotton bedding that's super soft and are indeed 'extra deep' for my huge mattress. It fits perfectly. Also bought brushed cotton Oxford pillow cases and they're also very generous and super soft. Very happy with purchase. No issues with delivery. Would use them again

We had a problem with delivery from UK to France due to a non-communicating customs office. The shipment was returned to the UK and we had it shipped with a different shipment. Received it with a week. Great customer support and a good product for a reasonable price.

Excellent customer service, quick and efficient delivery, lovely product, super quality!

I must say, I find this shop’s policy rather vexing—no exchanges or refunds on pillows, and nowhere on their website is this made sufficiently clear, at least not to my discerning eye. I purchased the Surrey Down Goose Feather and Down Pillow Medium, removed it from its packaging, gave it a gentle fluff, returned it to the bag, and tested it briefly, ensuring my head never made direct contact with the pillow itself. Alas, it proved too soft for my liking. When I enquired about exchanging it for the firmer option, I was informed, with all politeness from Samantha, that it was deemed “used” and thus ineligible for a swap. How perplexing! One suspects they rather hope customers will purchase both pillows—one for slumber, perhaps another for decorative purposes or gifting—since there’s no opportunity to assess their suitability beforehand. I’m terribly disappointed, I must confess. Had I perused the reviews prior to my purchase, I might have spared myself the chagrin of owning a pillow destined to languish unused. A most unfortunate affair.

ps: I never did venture to try the pillow outside the bag. They even had the cheek to attempt flagging this review as defamatory—well, Trustpilot, wouldn’t hear of it. And why should they? Do take care with this company—proceed with caution, and perhaps a raised eyebrow!

Love .the sheets.
The sheets are absolutely gorgeous and I love them, they were packaged so well and arrived quickly, an all round great experience thank you.

I have used this company before without any problem but this time the service has been poor.
I ordered goods 27th Dec and received a partial delivery the first week in January. There was no paperwork or email to say the order wouldn't be delivered in full or listing the items which were to follow.
I emailed on the 6th of January to enquire about the balance and I was told that it would be shipped end of January at the latest. It's now the 6th February and I've had no contact since and the goods still haven't been shipped, to my knowledge. I've now emailed again for a further update.
This is pretty poor service for me having to chase outstanding goods rather than the company informing me of any delays and keeping me updated.

“My order arrived two weeks late, and I had no updates from customer service. Completely unacceptable.”

Terrible company
Took my money sent an invoice
Told me there would be a delay no response for weeks
I had to email them to get an update to be told my payment didn’t go through and I should check my account

I have asked them to prove that at the POS it was rejected as they will have proof but I am not being given it

It’s not my responsibility to check my bank

I have a receipt for goods ! I expected my goods and not to be chasing

Avoid this company
Terrible customer service and I have no product and as far as I’m concerned they took my money unless they can prove other wise as I have a receipt

Fast delivery, ordered a whole new bed set including new duvet & pillows & bedline direct did not disappoint! I have slept amazing ever since my delivery, will most certainly be ordering from here again in the future! Thankyou so much :)

The 400count bedlinen, I purchased, is absolutely beautiful. It feels lovely on the bed. Delivery was prompt and the customer service was excellent. I will definitely be recommending this website to my family and friends.

Why do you not clearly label which side is which TOG rating? It seems totally obvious that if you buy a partner duvet (in my case one that is 4.5 TOG on one side and 9 TOG on the other), that you want to see easily which side is which.
Our Bedlinen Direct duvet however has got a label for 4.5 TOG on the very same edge of the duvet, just a couple of feet away from the label saying "9 TOG". It just makes no sense!
Especially as you cannot easily tell by looking at the filling which side is the warmer of the two.
For £152 for a duvet it would not be too much to ask.

This review is in respect of Coolmax 2.5 tog duvets purchased last month. Don't waste your money - they are dreadful and in my opinion not fit for purpose as they do not stay on the bed! According to some Q&A's they can be used without a cover?! Makes no difference with or without a duvet cover, they do not stay on the bed. Customer service is non-existent even if you do spend nearly £500 with this company - definitely won't be recommending to anyone.