Bearded Bros Removals Omdömen 

We used Bearded Bros for a move and the associated packing service. Unfortunately the packing was done very very badly, leading to thousands of pounds worth of damage. Wafer thin paper was used to pack precious antique plates and ceramics. laptops were found unwrapped at the bottom of boxes of heavy books, very delicate items were just packed with minimal wrapping under heavy items. Sofa cushions were not covered and got oil stained, and mattresses were also not protected.
Not helped by them saying we would have 4 packers. 2 turned up late, and 1 went away for a few hours. at least 2 of them were very inexperienced. It meant everything was rushed and corners were clearly cut.

What makes it worse is 3 months on, we have not received a penny of compensation and are having to go through a lengthy claims process that BB pass onto their insurance company.
Therefore avoid using them if you don't want items damaged, or you want a company that helps makes things right if things go wrong. Much better firms out there.

I have already left a Google review, but am so outraged with their response to it, that I need to leave one here too.

Sadly, this company really let me down. They didn't ask me any questions about my move, just asked me to complete a video of what I was taking. Whilst I most certainly do own I left some things out, they didn't ask me the nature of my move or take into account any of the belongings I mentioned in the furniture. I thought that would have been self-explanatory. The information they did have about my move was information I volunteered, which they got wrong in their response anyway. They didn't ask if we were completing on our house that day and in their response said we were completing 4 days later. It was my ex who was completing on his flat 4 days later. He had to go and stay in a hotel. However, if they knew we were selling, and from my emails, they knew I hadn't found anywhere to rent and I would let them know the address once I did, or put it all into storage, why not ask me if we needed the whole day (of course at extra cost) so they didn't book another job in case it was a bigger move? If the volume calculator actually worked, or they'd taken into consideration that we were completing that day, none of this might have come up.

So all in all, I paid over £400 to be left with half of my things to still move, a very stressful situation with a couch they said they couldn't take, even though it was moved an hour later by my ex and his friend and a broken lamp. Apparently, it was all my fault because I didn't tell the correct info on the video and I didn't let them know about my upsets until it was too late. Never mind the fact I was still moving for two days and had a 4-year-old to take care of full time.
I had even mentioned I would be moving again in 6 months as the rental I had been taking was only for 6 months and I'd be using them again. They will never get my business again, mainly because they didn't own any of this and only gave the option of it being sold to a debt-collecting agency if I didn't pay up. No sorry, no small offer of compensation, just blamed it all on me.

TO YOUR REPLY
This is very tedious but all I will say to your last paragraph is that you didn’t ask me any information. Other than asking me to record a video, you didn’t ask me anything. Any other info you got was because I volunteered it.
You asked Trustpilot to remove my review because you said I was a scam. Easily resolved as I could show proof of my receipts and confirmation of booking email.
You don’t deserve to be in business and your communication is awful.

I highly recommend Bearded Bros. My move from Brighton to Scotland was a hectic experience and the BB team really helped - they packed my stuff carefully and the guys were so calm and just made the day run smoothly. Thank you.

My move on 20th July with Charlie and Craig from Bearded Bros deserves 5 stars or more. These friendly guys went above and beyond, even dismantling a large couch in the hot sun so that it could fit through the tricky entrance to my basement flat. They took such care with the loading and unloading that everything (including a picture my daughter made which is covered in origami stars) is in perfect condition. Cannot recommend them highly enough!!

I can’t rate this company highly enough. On time, extremely hard working, friendly and competent. Completely put my mind at ease. From communication starting with a quote to getting a final invoice copy everything was responded to quickly and throughly.
My items were insured, the movers had all the equipment to protect my furniture in the van for the long drive and it was worth every penny.

Bearded bros removals have moved me twice and second removal as brilliant as the first. Very professional , lovely helpful guys, polite, on time , I find them the most reasonable priced removals , unbeatable. They made my move so easy and stress free. I would recommend them 100%. Thank you to Greg and his first class team.

Brilliant company, Spot on time, exelent service.

The two chaps that moved me to Peacehaven, were effiicient, courteous, and fast.

Great value for money.

Would not hesitate to use again in the future.

Thank you Lads.

I hire bearded bros because they have an excellent reputation in Brighton. I am very please. Very serious and responsible, excellent organisation. No fuss, they just get on with the job. Highly recommendable.