Customer service was fantastic contacting prior to shipping. The tires arrived 2 days earlier than expected. Only positive vibes to BB Wheels and my Venom Tires. Which only BB Wheels was able to get... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Stay away from BB Wheels and XXR wheels. CRAP CS. BB Wheels has the worst CS and owns 3 competitive companies and a CS team of 1 to 2 people. This is a 30 day old brand new "XXR Wheels" rim that h... Se mer
Your representatives were very knowledgeable and extremely helpful in verifying fitment for my 2020 Ford Explorer. I ordered my wheels yesterday 12AUG2026 and they will be delivered and on my truck by... Se mer
Johnny is very professional and helpful. I appreciate that he went above and beyond calling to let me know i ordered parts I did not need and took care of canceling that portion of my order. Communic... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Kontaktuppgifter
209 County Road 156, 56307, Albany, USA
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4,0
Bra
728 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They send you what they want and then…
They send you what they want and then jerk you around.... get your tires local they not likely to take advantage of you...
23 juli 2024
Omdöme utan inbjudan
Nate was awesome great help he knew…
Nate was awesome great help he knew exactly what I needed will be doing business again soon!!!
23 juli 2024
Omdöme utan inbjudan
Svar från BB Wheels
Lawrence,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We will make sure to share the kind words with Nate!
Thank you,
BB Wheels
Fast service and fast shipping
Fast service and fast shipping , nice to deal with on the phone AAA+
20 juli 2024
Omdöme utan inbjudan
Svar från BB Wheels
Lee,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
Thank you,
BB Wheels
Andy and staff are wonderful
Andy and staff are wonderful. I would recommend them to anyone wanting new wheels for your ride. Even after a mishap with a tire being lost in FedEx oblivion, they quickly filled and delivered my order almost the next day.
17 juli 2024
Omdöme utan inbjudan
Svar från BB Wheels
Joseph,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. We will make sure to pass the kind words on to Andy as well.
Thank you,
BB Wheels
Svar från BB Wheels
Ruben,
We appreciate you taking the time to let us know about your experience!
Thank you,
BB Wheels
5 star
ordered 5 days ago and came in quickly the qaulity is great and worth the price
30 juni 2024
Omdöme utan inbjudan
Svar från BB Wheels
Sonny,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
I have gotten all my tires from you…
I have gotten all my tires from you guys for about 5 years now , price and quick delivery, and great tires
29 juni 2024
Omdöme utan inbjudan
Svar från BB Wheels
Tom,
We are so very happy to hear you had such a wonderful experience with us!
Thank you,
BB Wheels
Great price,free shipping a plus!
8 juni 2024
Omdöme utan inbjudan
Svar från BB Wheels
Sandy,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us.
Thank you,
BB Wheels
The guarantee there products
My rep. Ian was very helpful with finding out my bolt pattern on my wheels, an very patient an kind.
7 juni 2024
Omdöme utan inbjudan
Svar från BB Wheels
Dwayne,
Thank you very much indeed for taking the time to leave us a review. We will make sure Ian hears about the great review.
Thank you,
BB Wheels
So far so good customer service was…
So far so good customer service was easy and great and professional
6 juni 2024
Omdöme utan inbjudan
Svar från BB Wheels
Tyrone,
Thank you very much for sharing your experience with us. It is very much appreciated. We can’t wait to have you back.
Thank you,
BB Wheels
STAY AWAY FROM BBWHEELS
It took 9 days to receive my wheels , 6 days after the tires came and they sent 5 lug for my 6 lug lug... I guess errors happen. However, to make this right I have to go out of my way to send the wheels back, then wait. No offer of any help with anything whatsoever. I said this on their Facebook and they Blocked* me........
DONT BUY FROM THIS COMPANY****** if I could give them 0 stars I would.
Their idea of "family owned, customers first" is a load of bs...
When whoever the loser is that replies to all these negative reviews, also explain why yall cowards blocked me from yalls Facebook page and will not allow my review on yalls page.... Yall will only allow the 5 star reviews .
"wE aRe A sWeEt oL fAmIlY rAn BuSiNeSs"
Address that in yalls dumb replies BBwheels.
Blocking a paying customer on yalls social media is literally coward trash. Weak and pathetic how yall play with people's time and money.
Rub yalls response on yalls chest . Trash
Update to their response.
You can stop the bs lying right now....
There was not any foul language whatsoever on the page. Literally shared my experience and yall cowards blocked me.
Address the issue of yall not allowing any other reviews except the good ones on yalls page BBwheels...
Update to re reply
There was no f-bombs dropped . Yall literally will not allow any comments or reviews that are not in yalls favor.....
Can we also discuss why I KEEP* having to call ext 1012 to speak to the lady to assist her in correctly doing her job ? Sending me 1* wheel now huh ? That was cute.
Keep it up. Yall look stupid af.
2 juni 2024
Omdöme utan inbjudan
Svar från BB Wheels
Jonathan,
We regret to hear about the unsatisfactory experience you encountered. Upon reviewing your order details, it appears that your merchandise was delivered within the expected timeframe of 7 days. We sincerely apologize for the oversight by the manufacturer resulting in the dispatch of incorrect wheels. Rest assured, our customer service team is diligently assisting you in rectifying this issue, including arranging a FedEx pickup for the incorrect items.
Regarding your remarks on our Facebook page, we would like to clarify that comments containing inappropriate language (dropping f bombs) were regrettably hidden in accordance with our community guidelines. It is important to note that our actions were not intended to suppress constructive feedback or reviews. We greatly value all customer input as it serves as a cornerstone for our continuous improvement efforts.
Thank you,
BB Wheels
Svar från BB Wheels
Antione,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word.
Thank you,
BB Wheels
Item back in Stock/Purchase
I received the email that the rim I’ve been waiting for was back in stock and purchased it same day without any issues.
30 maj 2024
Omdöme utan inbjudan
Svar från BB Wheels
Paul,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
Clear and easy to use website
Clear and easy to use website. Good customer service and communication.
14 maj 2024
Omdöme utan inbjudan
Svar från BB Wheels
Preston,
We’re really grateful and appreciate you taking the time to share your rating with us.
Thank you,
BB Wheels
Great service and follow-up to ensure…
Great service and follow-up to ensure the wheel would fit the vehicle!
10 maj 2024
Omdöme utan inbjudan
Svar från BB Wheels
Joel,
We’re glad we could be of service and appreciate the kind words!
Thank you,
BB Wheels
Easy shopping quick response good…
Easy shopping quick response good prices.
7 maj 2024
Omdöme utan inbjudan
Svar från BB Wheels
James,
Your review means a lot to us. Thank you for choosing BB Wheels.
Thank you,
BB Wheels
Very polite & knowledgeable
Very polite & knowledgeable. Didn't take long for me to get my order.
30 april 2024
Omdöme utan inbjudan
Svar från BB Wheels
Darwin,
We appreciate the fantastic review and are glad we could be of service.
Thank you,
BB Wheels
Quick and easy ordering and delivery.
25 april 2024
Omdöme utan inbjudan
Svar från BB Wheels
Dewayne,
We’re very happy to hear that you are satisfied with your purchase and that the buying process was easy.
Thank you,
BB Wheels
BB WHEELS is the way TO GO
This is my second purchase.. my son introduced me to BBWHEELS 2 YEARS AGO.. WEB site was a little lacking 2 years ago but now it met all my information needs this time.. and there pricing has always beat every other site by a couple dollars to over a hundred.. I've recommended it to friends who loved it... this purchase took less then 48 hrs to receive. That's not a guarantee , I was just blessed.. 5 to 8 days is the expected time of delivery.. There service is wonderful.. but.. I am a mechanic and do my own work... but BBWHEELS. is the way to go. Check them out..
23 april 2024
Omdöme utan inbjudan
Svar från BB Wheels
Jonathan,
Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us.
Thank you,
BB Wheels
The rims I need were easy to find on…
The rims I need were easy to find on this website. i bought 1 last year and needed 2 more and good thing they had them in stock! Also shipping is super fast!
15 april 2024
Omdöme utan inbjudan
Svar från BB Wheels
Karla,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
Thank you,
BB Wheels
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