After the eye test at Polegate yesterday the optician squeezed in an extra test in order to refer me to the hospital since there was a query to be checked by the hospital. I was unable to find frames... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thank you to the team especially Kelly for always accommodating us without feeling rushed. My daughter's always looking forward to have her eyes checked because of the team's warmth and kindness. Step... Se mer
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The staff were friendly, professional, and very helpful throughout the whole appointment. The eye test was thorough, and everything was explained clearly without feeling rushed in any way. As it happe... Se mer
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I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... Se mer
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Företagsinformation
Om Barracloughs the Opticians
Skrivet av företaget
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Skrivet av företaget
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Kontaktuppgifter
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, Storbritannien
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4,8
Utmärkt
720 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Staff very quick and efficient
Staff very quick and efficient, very thorough on my eye test, would recommend.
23 juli 2024
Svar från Barracloughs the Opticians
Great to hear Mr Dadswell! Thank you so much for choosing Barracloughs as your opticians in Uckfield. We truly value recommendations too, so we are very grateful for this - thank you again!
We look forward to your next visit.
Very Highly Recommended
Stephen, the optician, helped me to feel at ease during my eye exam and Kelly, the office manager, was extremely kind and patient when helping me to choose frames and lenses. I highly recommend Barracloughs in St Leonards.
19 januari 2024
Svar från Barracloughs the Opticians
Hannah this is fantastic to read, thank you!
The team in Silverhill will be so happy to read your comments! And we really appreciate recommendations so this means a lot to us s😀
Thanks for choosing Barracloughs!
The appointment was on time
The appointment was on time, and no pressure to purchase new glasses, as my prescription had only changed slightly.
8 juli 2024
Svar från Barracloughs the Opticians
Wonderful to hear Ken, thank you for sharing!
We really appreciate you choosing Barracloughs as your opticians in St. Leonards - and look forward to seeing you next time!
Didn't have to wait.
Didn't have to wait.
Talked me through all the tests and images.
Didn't force any products on to me.
Professional and excellent service.
10 juli 2024
Svar från Barracloughs the Opticians
Mr Croft it is so nice to read this review, thank you for sharing your feedback! We'll make sure the team at your Battle practice sees your kind words!
Thanks for choosing Barracloughs and we look forward to seeing you again next time.
Pleasant eye test
A pleasant and helpful lady who conducted my eye test efficiently.
(NB. This is written by Mavis Williams and not Keith Williams, my husband, who shares my email address!!)
27 juni 2024
Svar från Barracloughs the Opticians
Thank you so much Mrs Williams, we're really happy to read that you were pleased with your visit. We'll make sure that Nuleen sees your kind words!
If you have any suggestions as to how we could achieve 5-stars next time, please feel free to let us know at feedback@barracloughs.net 🙂
Thanks for choosing Barracloughs Mrs Williams and we look forward to seeing you next time!
Svar från Barracloughs the Opticians
Thank you Marion! That is very kind and we're really pleased to read that you were happy with your visit!
We really appreciate you choosing Barracloughs as your opticians in Battle 🙂
Very happy so far
Very happy so far with my first visit, both James who did eye test and Gwillam who helped me choose glasses were friendly and super helpful. Haven’t got my new glasses yet but based on experience so far would definitely recommend
9 juli 2024
Omdöme utan inbjudan
Svar från Barracloughs the Opticians
Lisa this is really lovely to read! Thank you so much for sharing your feedback and we are very happy that you enjoyed your visit 🙂
Thanks for choosing Barracloughs!
Met Nuleen Pandey for the first time…
Met Nuleen Pandey for the first time today, excellent professional service, felt completely relaxed and secure in her care, would recommend this optician , all the staff are really helpful and friendly
4 juli 2024
Omdöme utan inbjudan
Svar från Barracloughs the Opticians
Thank you so much Danny, this is absolutely lovely to read!
We'll be sure to pass your kind words on to Nuleen. Thanks again for choosing Barracloughs 😊
Svar från Barracloughs the Opticians
Thank you Phil! 😊 This is wonderful to read, thanks so much for choosing Barracloughs and we look forward to seeing you next time!
I am not writing book
They were helpful, informative and honest. I do not like giving feed back
17 juni 2024
Svar från Barracloughs the Opticians
Thank you Peter, we really appreciate you giving your feedback when it's not something you usually like to give.
We're pleased you enjoyed your visit and look forward to seeing you again! 😊
Calm showroom and helpful assistants.
24 juni 2024
Svar från Barracloughs the Opticians
Very kind Paul, and wonderful to read! Thank you for choosing Barracloughs and also for sharing your lovely feedback. We really appreciate it! 😊
We look forward to seeing you next time.
Svar från Barracloughs the Opticians
Thank you! That is spot on, we always have time for you and never want any customers to feel they are being rushed.
We're really grateful to you for sharing your feedback - thank you for choosing Barracloughs for your eye care!
We look forward to seeing you again.
Great all round experience
Efficient, knowledgeable, helpful advice, welcoming and friendly. Great range of products.
7 juni 2024
Svar från Barracloughs the Opticians
This really makes us happy Clint, thank you for sharing!
These are all boxes ticked where we really want to stand out, so we really appreciate you highlighting them all.
Thanks for choosing Barracloughs!
Professional Service
Mr Puri did my first fitting for new contact lenses, although in my case it was only for one eye as the other eye has nearly perfect sight. His manner was professional, friendly and helpful. He is very knowledgeable and delighted in explaining what was happening. I cannot recommend the service highly enough. I was sorry to leave as it was so enjoyable.
17 juni 2024
Omdöme utan inbjudan
Svar från Barracloughs the Opticians
Such amazing feedback! Thank you very much Mélissa 🙂 And incredible to read that you were sorry to leave!!
Mr Puri is fantastic. He used to be one of the Director's of the business, his knowledge and attention to detail really are something else.
We're so happy that you enjoyed your visit and look forward to seeing you again!
My wife has dementia and all the staff…
My wife has dementia and all the staff were sympathetic and caring making it a hassle free experience for her
18 juni 2024
Omdöme utan inbjudan
Svar från Barracloughs the Opticians
Thank you for sharing your feedback and we are so happy that your appointment was made easier thanks to the team. Anything, even small things, which help can make all the difference so we're very pleased to hear that you and your wife had a hassle-free visit.
Thank you for choosing Barracloughs!
I was very impressed with Mr Harpreet…
I was very impressed with Mr Harpreet Bahra who gave me excellent service and would recommend him to friends and family.
12 juni 2024
Omdöme utan inbjudan
Svar från Barracloughs the Opticians
This is so nice to read Mrs Mighall - we have sent on your lovely feedback to Harpreet who was really happy to read it!
Thank you for choosing Barracloughs and also for your recommendations 😀
I felt very looked after
I felt very looked after, everyone was polite and professional, Lucia was very thorough and brought up issues that had never been mentioned before. Ginny helped me through the minefield of choosing the right product for me. All in all a very positive experience and my husband will be coming too soon.
8 juni 2024
Omdöme utan inbjudan
Svar från Barracloughs the Opticians
Mrs Wheeler it is so lovely to read that you felt looked after! Thanks so much for sharing your feedback - we will make sure the team in Uckfield sees your kind words. Also, we really do appreciate recommendations (and we have emailed you separately so that you can both receive thank you vouchers for your introduction!)
Thanks again and we look forward to seeing you soon.
I had my eye test with Barraclough, such a shame.
I had my eye test with Barraclough, but could not afford the glasses they offered me, so instead took the prescription and had the glasses made elsewhere. Unfortunately the reading and computer glasses were focused far too close. Barracloughs said it was the third parties fault, but they would review the prescription for £55! I used the prescription to have produced a second set of glasses with the same result. The focus point was far to close to my eyes.
So, I have informed Barracloughs that I will do no further business with them and full intend to report them to their governing body.
Beware the smiles and cheery hello.
30 april 2024
Omdöme utan inbjudan
Svar från Barracloughs the Opticians
We're very sorry you feel this way Mr Hutchison, unfortunately we could not carry out a second sight examination funded by the NHS.
As stated by The College of Optometrists, the prescribing and dispensing of spectacles are very closely linked and it is always much more straightforward to have your spectacles dispensed where you have your eyes examined. It becomes very difficult to resolve any problems you may have with your eyewear, when prescribing and supply are separated.
We are very sorry to see you go but wish you all the best with your future optician.
Bad Customer Service.
05th June 2024 i went to your branch to request a Nose Pad for my glasses,I was quoted 2 pads for £5 or 1 for £3.00 as a customer of yours for over 10years i was very surprised having to pay for this pad.Where is your customer service.I did not mind having to pay for it but surely you could offer a customer service free pad.Your staff member Ms Katherine Freeman was only doing her job and was helpful.
5 juni 2024
Svar från Barracloughs the Opticians
We're very sorry you feel this way Mr O'Brien, sadly with rising costs we have to cut back on some free-of-charge elements. We pride ourselves on the level of customer service provided so we're sorry to read that you feel differently due to this, but appreciate your honesty.
Thank you for your kind words about Kathrine, which we will pass on.
Svar från Barracloughs the Opticians
Very kind words Mr Clements 😊 Thank you very much for sharing your feedback. We really appreciate you choosing Barracloughs and look forward to your next visit!
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