Baroquegalleria Omdömen 

74
TrustScore 4.5 av 5

4,7

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The courtyard embroidered jeans are amazing to say the least. The picture on their website does not do it any justice. You will get lots of compliments. They are just so unique. I’m trying to choose a... Se mer

Betygsatt 5 av 5 stjärnor

The most beautiful jeans l've ever seen in my life. The pictures and the videos do no justice at the beauty of the pants in person. Just perfection. I AM a designer and I must say I am overly impress... Se mer

Betygsatt 5 av 5 stjärnor

I ordered crystal jeans as a Christmas gift for my partner and he liked them, the quality exceeded my expectations and they fit nicely. The shipping took a bit longer than stated on the website but i... Se mer

Betygsatt 4 av 5 stjärnor

I ordered two jeans and I absolutely love them however I paid for express delivery which is supposed to arrive within 3-5 business days but the package arrived within 7days. I decided to reach out and... Se mer

Företagsinformation

  1. Klädbutik

Skrivet av företaget

We are an online retail company that focuses on young and emerging designers across the world. We choose very carefully the brands we work with to ensure high quality items for the best prices possible.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

74 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(74)

10 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Terrible experience

Terrible experience. I ordered the Jeans and they came perfectly, but they were a bit large on me. I returned them and asked for a larger size. The package was lost or they haven’t told me they’ve got it. I spent £150 altogether on the shipping and product, which is lost now. They haven’t given me a response at all. This is a scam, please don’t get fooled like me.

18 juni 2024
Omdöme utan inbjudan
Logotyp för Baroquegalleria

Svar från Baroquegalleria

Hello Alex,

We asked you for a tracking number several times but you didn’t send it. We didn’t receive the package and we have no way to track it since you never sent the tracking number. We asked you to send us a tracking number the same day we sent you the warehouse address but you still refused to send it

Betygsatt 4 av 5 stjärnor

I ordered two jeans and I absolutely…

I ordered two jeans and I absolutely love them however I paid for express delivery which is supposed to arrive within 3-5 business days but the package arrived within 7days. I decided to reach out and ask what happened but they said there's a processing time, I wish they can mention the processing tike on the product page. I'm giving them 4 stars because of the delay in shipping

13 maj 2024
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Betygsatt 1 av 5 stjärnor

Do not trust

They sent a product that was absolutely nothing like what I purchased. They sent a completely different set of pants, the wrapping was cheap, the quality was off, the pants were the absolute most tacky things I’ve ever seen. When I tried to return them I couldn’t because it costs more to ship it from where I am because they’re in China. Also the flagged my first review so I’ll make sure to continously post everytime the do.

24 april 2024
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Betygsatt 5 av 5 stjärnor

i highly recommend them

I saw their Ad on instagram and did a quick research before placing my order, saw some mixed reviews here but I decided to give them a chance. I bought a pair of jeans and boy boy I’m super satisfied and the shipping was fast. I would definitely recommend them

22 april 2024
Omdöme utan inbjudan
Logotyp för Baroquegalleria

Svar från Baroquegalleria

Dear Danson,

We're delighted to hear you love our items in your recent review! Your positive experience motivates us to keep providing top-notch products. Thanks for choosing us and sharing your feedback – we truly appreciate it! We look forward to serving you again soon.

Betygsatt 1 av 5 stjärnor

A big scam

A big scam, never received the article I have ordered and the customer service is still ghosting me after several mails and messages on Messenger where I can see that they seen it!!!

11 oktober 2023
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Logotyp för Baroquegalleria

Svar från Baroquegalleria

Hello,
Your address was incorrect and we asked you so many times to contact Laposte to give them the correct address but you never did. You’re gonna have to wait until we receive the package back so that we can send it again or get a refund as soon as we receive it back

Betygsatt 3 av 5 stjärnor

kranke designs aber schlechter service

ich hab mir die crystal jeans am 29.dez bestellt, aufgrund einer anzeige auf insta. ich finde die produkte auf der seite krass und die designs sind wirklich einzigartig, haben auch natürlich einen entsprechend höheren preis. was mich etwas nervt, ist die lieferzeit. ich hatte nicht gelesen dass die jeans preorder ist. eine tracking nummer hab ich am 10.1 erhalten was ich sehr akzeptabel fand für eine preorder jeans, jedoch war mein paket über 1 monat in shanghai. der flieger ist erst heute gelandet. ich habe mich zwei mal zum kundenservice gewendet aber mir wurde nicht wirklich geholfen. wirkte eher so als wollten die mir etwas einreden um mich wieder loszuwerden. bei den preisen hätte ich ehrlichgesagt auch nicht gedacht dass die sachen aus china verschickt werden, da kommen meine 10€ aliexpress bestellungen auch viel schneller, keine ahnung was für ein versandunternehmen die benutzen dass ein paket 1monat lang an gleichem ort und stelle verbleibt. ich freue mich auf die jeans und hoffe ich muss sie nicht zurückschicken, da es ja bei retouren wie beschrieben auch anscheinend probleme gibt. :)

7 februari 2024
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Logotyp för Baroquegalleria

Svar från Baroquegalleria

Hello,
We’re sorry that the package took longer than expected to arrive. The shipping company we were working with at the time disappointed us and we stopped working with them as soon as we could. We're now working with a more reliable company and packages are arriving on time.

Betygsatt 5 av 5 stjärnor

My son is very satisfied with the quality. I would recommend

I ordered the crystal embellished jeans for my son and they were taking long to be shipped, I decided to reach out to their customer service and ask what was going on, they responded really fast and told me that they were pre-order and it’s mentioned on the product page. I went to check on the product page and it was there. I just didn’t scroll down enough when I was placing my order. Their shipping took a bit longer than stated but when the jeans arrived i was very satisfied with the quality. I’m giving them five stars because the jeans quality exceeded my expectation and their customer service was supportive. My son is very happy

26 januari 2024
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Logotyp för Baroquegalleria

Svar från Baroquegalleria

Dear Brendah,

I want to start off by apologizing for the delay, during holiday season package tend to take longer than expected. On the other hand we're thrilled your son is enjoying our product and it met his expectations! Your satisfaction is our priority, and it's rewarding to know our products add value. Have a great day!

Betygsatt 1 av 5 stjärnor

I’m one to do a lot of research on an…

I’m one to do a lot of research on an item before purchasing and this website seem to have mixed reviews, so I took a chance. Big Mistake. I’ve ordered some pants about a month ago that I have still yet to receive. It took about 2 weeks to get the tracking information and now that I have the tracking information it states that it’s waiting in Shanghai. It’s been waiting in Shanghai since 1-11, the current date is 1-26. I do believe this website is a scam and all positive reviews were most likely written by members of the company themselves. DO NOT TAKE THE RISK BECAUSE YOU WILL BE BESTED OUT OF 150$.

26 januari 2024
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Logotyp för Baroquegalleria

Svar från Baroquegalleria

Hello,

We’re very sorry for the delay, there was an issue with a shipping company we were working at the time and most packages with standard delivery were delayed but the issue was fixed and your package has been delivered. We also refunded the shipping cost you paid due to the delay.

Betygsatt 1 av 5 stjärnor

I ordered jeans for my son for…

I ordered jeans for my son for Christmas and still have not received them. Got some chumped up tracking number that shows them sitting in China since 12-19. Emailed the company over 6 times. Had to DM their IG site to get someone to talk to me. Then I was told that they were away for the holiday, that’s why they didn’t respond to me?? What! What clothing company shuts down for the holidays. I don’t think so. Guess I just got got for $150

10 december 2023
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Logotyp för Baroquegalleria

Svar från Baroquegalleria

Hello,
I'm very sorry to hear about your bad experience. During shopping and holiday seasons packages were taking longer than usual to arrive because of a lot of orders and a few holidays that were happening in between. However our customer service team was responding to every single email you sent, I’m not sure why you would say that they never responded. Your package was delivered and i hope you're satisfied with the quality

Betygsatt 5 av 5 stjärnor

I saw their ad on instagram and decided…

I saw their ad on instagram and decided to give them a shot. I ordered jhyq biker jacket and side strap jeans. I reached out to the customer service for size recommendation before placing the order. I just received my package and I’m very satisfied.

3 januari 2024
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Betygsatt 5 av 5 stjärnor

I ordered crystal jeans as a Christmas…

I ordered crystal jeans as a Christmas gift for my partner and he liked them, the quality exceeded my expectations and they fit nicely. The shipping took a bit longer than stated on the website but i kinda expected that because of holiday season. I would definitely recommend them if you're looking for a nice pair of jeans.

25 december 2023
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Betygsatt 2 av 5 stjärnor

Bad experience and suspicious

I purchased the JHYQ STRAP JEANS - WASHED BLUE. The pants arrived after 26 days, about a week after the maximum amount of days allowable for delivery (max 5 days for processing + max 15 days for shipping), even though the busy December month might have slowed down the delivery. After opening the package, I immediately realized that the pants wouldn’t fit me so I tried returning them. The assistant I got in contact with (she signed her emails as “Jean”) seemed polite and was rather responsive despite the busy holidays period. However, she then recommended me to “declare the pants at $25 so that customs office doesn’t hold them”, which kind of seemed weird to me since intentionally declaring an object at a lower value than its actual price is illegal and considered customs fraud. In the end I gave up returning the pants because I felt like the procedure would have been unsafe.
The pants themselves are very cool and the fiber seems good quality but still not worth the 135$ price. They had a low-quality tint odor when I opened the package and, after I gave up returning them, I tried them on a few times and soon after the front button became rickety. No wonder their website doesn’t even have a reviews section.
Bad experience in general and would not recommend. I am giving 2 stars just because the pants’ design is very cool.

Edit to respond to Baroque Galeria’s reply:
The time taken for delivery still does not add up and my review could be useful to warn potential customers of pretty consistent delays in the delivery of their purchase if they decide to buy one of your products during holiday periods. Further, I felt unsafe not because you didn’t give me enough information but rather because you suggested me to do something illegal (namely, declaring an object to customs at a value lower than its true one). I believe that is more than enough to feel suspicious towards (and thus unsafe to deal with) someone. There is very little room for excuse from Baroque Galeria in my case; again, this is just a review of my personal experience with them and it’s pretty embarrassing at this point how they are trying to justify themselves with any possible excuse they could find.
Not all negative reviews need to be justified but rather genuine critics should be accepted to improve and retain more customers.

29 december 2023
Omdöme utan inbjudan
Logotyp för Baroquegalleria

Svar från Baroquegalleria

Hello Alessandro,

We're sorry to hear about your bad experience however, we gave you all information you needed to return the package it’s not like we refused to accept your return so i don’t understand why you wouldn’t feel safe. All we wanted was a tracking number so that we're able to track the package. And as for shipping for standard delivery the package can take up to 15 days to arrive excluding weekends and holidays. There were some holidays during December.

Betygsatt 2 av 5 stjärnor

Lovely products, terrible refund policy

I ordered some clothes for my partner for Christmas. No qualms with the clothing, it's lovely, great designs. However, I would recommend you only order exactly what you need. I sent the products back, and even with the delivery company providing proof of delivery, they have claimed the products were never delivered to them. During the returns process, I was advised by them to not put the product price above $25 dollars so it would not get stuck in customs. Unfortunately, now the package is missing, it means I am down almost £200. Unlike any other company I've delt with, they won't give a refund for lost parcels.
Conclusion is, lovely products, try not to need to return anything.

19 december 2022
Omdöme utan inbjudan
Logotyp för Baroquegalleria

Svar från Baroquegalleria

Hello Chloe,
The tracking number you gave us couldn’t be tracked for long even tho you were claiming that the package has been delivered. We couldn’t find the package you sent back and we asked you to contact the shipping company that shipped your package to find out what happened and then you told us that they said the package was lost so i'm not sure why you would say that there was a proof of delivery yet the shipping company told you that the package was lost. If we received the items we would never refuse to refund you

Betygsatt 5 av 5 stjärnor

Wonderful experience…

I purchased two items from baroquegalleria, I love the quality of the items they actually look better in person in my opinion, the customer support was excellent and the items arrived on time. Would definitely be purchasing more items for this store.

16 juli 2022
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