BallereTTe Omdömen 109

Die Schuhe sind zwar schön, bei dem schlechten Kundenservice und Aufwand für eine Retoure lohnt sich das Bestellen von der Onlineseite direkt aber auf keinen Fall. Ich habe verschiedene Größen zusammen bestellt, ein Karton kam schon mal beschädigt an. Um die nicht passenden Schuhe zurückzuschicken, habe ich den Kundenservice kontaktiert, der allerdings auf mehrere Mails nicht geantwortet hat. Daher habe ich über 2 verschiedene Mailadressen versucht, eine Antwort zu bekommen, um diese Schuhe endlich wieder loszuwerden… Eine Kontaktaufnahme mit dem Kurier war auch nach Wochen nicht möglich, obwohl von Ballerette versprochen. Zu guter letzt soll ich statt den angekündigten 15€ für die Rücksendung nun 28,90€ zahlen, die auch nicht übernommen werden, trotz des nervigen Aufwandes. Ich würde nie wieder von Ballerette direkt bestellen, wenn dann nur über Zalando o.ä. Extrem nerviges Verfahren.

I placed a large order (for seven pairs of shoes!) for approx £950 for an order to the UK. Days passed and I heard nothing about dispatch. When I finally contacted them - they advised they were out of stock of one item. I selected a replacement and asked them to send the order. Several more days passed and the same thing happened again (another pair out of stock). This time I asked for a refund for one pair, but still they don't send the remainder. I started to become distressed and disappointed. It is impossible to speak to anyone, they reply to 1/5 emails sent. I have contacted them daily pleading with them to dispatch my order. I was told yesterday by DHL, but still NOTHING. It has now been two weeks. They have a huge amount of my money and have not even the courtesy to send the order, or even call me to explain or apologise. What am I supposed to do? Is this company a scam? I have never had such a poor experience. I'm not sure I will ever receive my shoes.

i placed an order for a pair of Ballarette shoes (4 May 2026) however it's been over a week and the company still has not dispatched my item. I reached out to customer service via the forms THREE times, so far only received one reply that didn't give any details or assurance as to when they would ship the item. I followed, but no response.

I find the customer service really terrible - especially when the shoes are expensive. Save your money and buy somewhere else with better service.

I still don't know if i am EVER going to get my shoes. I really don't mean to leave a bad review, however I had no choice... no one is getting back to me and this has been stressing me out.

Es gab zunächst Probleme, weil das Paket verloren ging. Als ich reklamierte, hat sich der Customer Service sehr bemüht und die Schuhe mit DHL Express zugeschickt, sie waren innerhalb von 2 Tagen da, außerdem wurden mir die Kosten für die Lieferung refundiert.

Horrendous quality control and customer service.

I placed an order for the Aventino in my usual size. They arrived with a stain on the sole, ran very small, and one shoe was smaller than the other, even though they were marked the same size. Ballerette said they would refund me the entire purchase amount with shipping, but only refunded me for the shoes.

I ordered a second pair in a size up. They also arrived with damage — some kind of bunched up material stuck in glue that oozed out on the inside of the shoe. I asked, again, that they refund me for the full amount including shipping given the damaged item I received. They sent me a $15 shipping refund right away while they await the return package.

Now, Ballerette won't refund me the remainder of the shipping for the first pair. When I have asked customer service to address it, they pretend they don't know what I'm talking about because they've already refunded ONE of the two $15 charges for the second pair.

These shoes are stiff, uncomfortable, and customer service is slow and unhelpful. If you're going to buy them, do so with a credit card or Paypal with good protections so you can do a chargeback, like I am about to.

Acquistate a Como sabato scorso. La scelta e' stata difficile! Sono tutte belle e i colori di una varietà vasta, impossibile non trovare il modello adatto. La commessa è stata accogliente, sorridente, gentile e professionale.
Peccato dover venire fino a Como... Aprire a Varese no?

I really hope Ballerette makes half sizes someday. I am a Euro 37.5, and after measuring my feet, it seemed the size 8 would work. unfortunately, it was too big and fell off my foot when I tried to walk. I exchanged for a size 7, which was excruciatingly small. I had to remind the company to refund me after about a month of waiting. I would still buy from them again if they made half sizes.

Ho acquistato diversi colori del mod Aventino sono di buona fattura , peccato che attualmente scarseggino i numeri e nn rispondono alle mail

Leider enttäuschender Kundenservice. Die bestellten Schuhe (Monserrato, 195€) fallen deutlich eine Nummer zu klein aus. Das andere Paar, das ich bestellt habe, enttäuscht von der Qualität (synthetisches Material, innen sehr unangenehm, Fenice, 125€). Der Kundenservice reagiert nicht auf meinen Rückgabewunsch, deckt sich also mit den anderen Erfahrungen hier.
Ich mag die Firma an sich und habe bisher sehr gerne andere Modelle von Ballerette getragen, die ich mir im Italienurlaub gekauft hatte. Aber ich rate dringend davon ab, Schuhe über ihre Onlineplattform zu bestellen, wenn man sie vorher nicht live gesehen oder bereits anprobiert hat. Sonst bleibt man wie ich auf 320€ für 2 unpassende Schuhe sitzen. Not again!

Nachtrag: Wenige Tage nach dieser Bewertung klingelte ohne Vorankündigung plötzlich ein DHL-Mitarbeiter (bei einem Familienmitgied) an der Tür: Er sei gekommen, um „das Paket“ abzuholen. Keine Ahnung, es ginge nach Italien.
An sich gut, dass Ballerette dies in die Wege geleitet hatte - jedoch war ich bei der Arbeit und wusste von nichts - die Firma hatte mich nicht informiert und so hatte ich die Schuhe auch nicht für einen Rückversand vorbereitet. Im Nachhinein entdeckte ich lediglich eine kurzfristige Information von DHL in meinem Postfach - 1,5 Stunden vor Ankunft des Postautos. Jedoch ist das viel zu kurzfristig, wenn ich im Büro sitze und Termine habe und meine privaten Mails erst am Abend lese. ?! Ich werde dort nicht mehr bestellen.

I love the style and cut of the shoes, but they sadly didn’t fit my feet properly :(

Le scarpe Ballerette sono molto leggere e hanno tanti colori tra cui scegliere. Ne ho comprate già parecchie paia.

Ballerine stupende, resistenti e fatte molto bene

Sono scarpe bellissime e comodissime, peccato che non c'è un rivenditore nella mia città .... quando è possibile compro fuori o spesso online.

Bequem, gute Qualität und flottes Aussehen- deshalb: immer gerne wieder

Adoro le ballerine e di solito acquistavo Repetto. Ballerette si è dimostrata un'ottima azienda, mi piacciono molti modelli e adoro la varietà di colori che propongono. Le taglie indicate corrispondono a quelle regolari e quindi non si crea il problema di dover cambiare le scarpe pechè non calzano.

ballerine fantastiche, comode e che mi fanno sentire chi sono!

Ordine #120002362
Non sono le prime Ballerette che acquisto e non saranno le ultime! Sono meravigliose

I LOVE my Ballerettes, they fit perfectly from day one and are comfortable and simply beautiful! I have them in 6 colors 😊