Ballard Designs Omdömen 

Received 2 of the same order because Shopify kept on hijacking my order taking it to express checkout which I never signed up for. After 5 attempts to close it I successfully ordered old school off of Ballard website with free shipping code. Suddenly I received 2 items . 2 separate orders. Both charged to me. One full shipping via Shopify. I cannot get through to customer support for days. I finally chose a chat and hopefully the duplicate will be picked up UPS free of charge . I did not receive a confirmation . In the past this store was considered high end. Selling lovely things without excellent service is no longer acceptable but seems to be a new trend!

The day after my wife and I received in Ballard’s Fall 2026 catalog in the mail. We fell in love with their Maisie Scalloped Dinner Napkins featured with a blue stripe, absolutely beautiful, exactly what we’ve been long looking for! The picture of them folded on a beautiful dining room table would be perfect for our dining table as well. I went to Ballard’s Design‘s website and found out the only color available, was green! The blue was SOLD OUT, THE DAY AFTER we received the NEW catalog where we saw them! When I called Customer Service I was on hold for more than 20 minutes before anyone answered my call! To have to wait that long for a high end designer store is unacceptable! Obviously, they are very understaffed! The representative was very professional and kind, after researching, she told me they were sold out in the blue! But I don’t understand this??? The day after I received the new catalogue where they were advertise and they don’t have them??? If Ballard’s is going to advertise something and the following day, I go to order it and it’s sold out, why would you disappoint a loyal customer such as me and my wife? This has really put a bad taste in my mouth for your company! How disappointing!!! :(

I ordered several curtain rods. After Installing the curtains onto the rods I started to adjust the curtains and saw that the loops were scratching the finish on the rods. The loops were not metal so I couldn’t understand why they were scratching. $800 in scratched curtain rods.
I also bought an upholstered headboard. The fabric was custom and the size was a full. The headboard is too narrow for a standard bed frame. We have now ordered our third bed frame and are contemplating cutting it apart and reengineering it. I may have to hire a carpenter to build me a bed frame to fit the headboard. How absurd is that! I hate to throw away the headboard because it cost $1000. I can’t in good conscience resell it because it’s sized wrong. I loved Ballards design esthetics but the quality has forced me to no longer do business with them.

If I could give them less than 1 star I would. In stock item ordered, but weeks later it's still not shipped - customer service (when you can actually get through) keep saying 24-48 hours.... we're just really busy.

Maybe they would be less busy if they hadn't spammed me with over 40 marketing emails since the time of order placement, and actually just focused on sending customers the items they'd paid for?

Strongly recommend not wasting your time or money on this company. There is nothing positive about my experience with them.

Honestly speaking, seriously the colour faded right after the first wash and now I'm out of pocket with nothing to show for it. Won't be ordering from them again.

I've been shopping with them for a while, but the return window had already closed before I even received it, honestly, forcing me to reorder from somewhere else. Learned my lesson the hard way.

Very disappointing customer service experience with Ballard Designs. My order for two bar stools turned into weeks of conflicting information, missed communication, and repeated follow ups on my end. I was given incorrect delivery and pickup information, spent an entire day waiting for a pickup that never happened, and ultimately had to escalate the issue myself. Even after being assigned to customer care, my voicemail went unanswered for over a week. For a company at Ballard’s level, I expected far better communication, accountability, and respect for a customer’s time.

I ordered a ceiling light fixture from Ballard. The online description didn’t say anything about delayed shipping. During the first month it didn’t arrive, we completely remodeled the room. No light fixture. I contacted Ballard through chat & email. No response. I called - no live response, no resolution. Here we are, into the 2nd month. The status of shipment is not updated, no sign of a back order & no product fulfillment. Update: a rep just emailed and responded with info about an unrelated order that I didn’t even ask about. This is not the type of customer service you’d get from an ongoing viable business.

The worst customer service and deceptive pricing. I continue to order from them when Incan get a product elsewhere but it’s always a frustrating experience.

Terrible experience! You have to hold for over an hour in order to talk to anyone to get help. Their pillows don’t match. The prints don’t match. Lady after an hour on hold was supposed to email me a code so I can return it and still didn’t email it to me. This place sucks I’ll never order ever again!!!

I ordered a table from Ballard Designs in March 2026. In May, I got an email that the item was being shipped. In June I got another email that May shipping notice was an error. But I did not realize is that meant Ballard canceled my entire order. However, when I would check order status by order number, it would still show as processing. Learn today that their order status was misleading. The only way to get item was to place a new order with hopeful shipping in September. Request for rush shipping if I re-ordered was denied. I opted to walk away from this order and anything else from Ballard.

My client liked the Ballard Designs Dayna Side Chairs. What a mistake as the chairs showed in Stock, and I called to place the order with assurance they would ship immediately and the Shipping is FREE. 45 days of customer service lies over & over, the chairs were not in stock and we were strung along. Now 60 DAYS and FragilePak (free shipping) keeps sending delay notices. Worse company ever...Beware Beware!

I bought an almost $3000 bed. Their idiot delivery company - HUB GROUP (impossible to reach)had the wrong address and it was impossible to change it- even though the bed was on the truck ONE street away

I just hung up after a 40 min phone call AGAIN w Ballard saying I no longer want the bed. 2 weeks ago I spent 30 minutes having the same conversation and was assured Id see my refund soon.
The Hub Group contacts me yesterday saying they're delivering this bed!!!! But they did not show up/ So- the 40 min call. If Hub Group eventually brings the bed back to Ballard- then I'll get a refund.
So for over 2 months, Ballard has had my $3000 and the bed and I have nothing. They WILL NOT refund me now.... so you can be sure I'll have to follow u[p again asking where my $ is- and I'll bet they act like it's the first time they are hearing about this
I have wasted HOURS -I have been a REALLY good customer- but no more. Pottery Barn, Wm Sonoma. Kings Lane and on and on will get my business.

A nightmare!

I made the mistake of purchasing a Sale Item with Ballard Designs and now I cannot return it. They don't accept Returns on Sales items even though their website says nothing about it being a "Final Sale".
I won't ever do business with them again.

Have been waiting for my the final cushion for an outdoor couch since March. First they sent one wrong one out of three ordered for the couch, they messed up the replacement order, now still waiting. Haven't been able to use the couch all summer. Order elsewhere is my STRONG advice. We have 1,000.00 wrapped up in this. Awful!!

I have ordered 2 custom chairs on October 26, 2025. They arrived in December of 2025 with damage on one chair. I was told to use them and a new order was placed January 12th of 2026. The replacements arrived in April of 2026, and had the exact damage. We refused the delivery and they also took the original chairs….
To avoid finance charges, I paid the entire balance of $3979.00 in December of 2025. As of today, May 30th, 2026, I just made my 6th or 7th call to Ballard, I still do not have my money refunded.
The supervisor, Kim Stockdale who I spoke to today, gave me a lesson in how credit cards work ( seriously) and will call me back next week to let me know where my money has gone!!! Somehow, it is nowhere to be found….
This has been a nightmare and is still not resolved…..be very careful with Ballard, Lower your expectations, wait forever and be treated poorly by them!
ORDER FURNITURE ELSEWHERE!!!!

Absolutely, positively do not order a piece where you're sending in your own fabric. This has been nothing but a fiasco, but even worse it's not for me, it's for a client. First, you have to snail mail the order to them so there is not electronic record and no acknowledgement. I inquired about the order about 3 weeks after I sent it in once I tracked my fabric to their warehouse. No record of the order or my fabric. Now I'm 4 weeks behind on the expected delivery date, yet I had to go to the back of the line for manufacturing again only to have to wait 6 more weeks. Try to explain this to a client! No consideration of the fact that this was entirely their error. I will never order anything from Ballard Design again. This has been a miserable and frustrating experience without any accountability on their part.

Over the years, I have purchased 2 sofas & 1 club chair that are slipcovered. Slipcover is supposed to be washable. So I washed mine in cold water & air dried. What they don't tell you is this covering is 100% cotton and 100% cotton shrinks always.... I did contact the Ballard store in Tampa about this and they just played dumb and said they have never heard this before. So, just be warned .... if you wash it, plan on getting a couple of gorillas to get it back on .... and make sure you don't air dry it.. try to get it back on WET.

We ordered a 60inch dining room table product from Ballard Designs on Feb.19. Getting the product has been slow, and the 3rd party shipping your company is outsourcing to (Fragilepak) is even worse: slow, incomplete, and honestly incompetent.

We ordered the Andrews 60in Pedestal Dining Table on February 19. Shipping code: xxxxxxxxx. It took Ballard Design until March 16 to bill for ½ of the table and then charge me the remainder on March 20! Why did it take a month to be billed and why not in one lump sum the day I ordered the merchandise?

We received announcements from Fragilepak for an order delivery on Thursday 3/26.
When the order arrived, (btw, they missed their designated 4-hour window) only to give me ½ of the table, and the actual tabletop location was unknown. They literally said... "well this is all we have".

Thursday 3/26 and Friday 3/27 I worked with customer service to identify where and how the table was separated, when it would be delivered and finally received a message that the table was in California (after mgt escalation) and they were working on resolving the issue.

Saturday 3/28, I was provided an order deliver date of Tuesday March 31. Finally! I scheduled a 4 hour window in the morning between 8 and noon.

Tuesday March 31, 2pm PST, called cusotmer tracking a 4th time to find out the unit was placed on a truck to my nearest large city (Seattle) and then would update once it arrived there (due to arrived Friday April 3.

How can you operate a business this way? It cannot possibly take 2 months to ship a table from almost anywhere! (Unless your chiseling out of wood first!)
This timeline is ridiculous and I cannot in good conscience recommend Ballard Designs. These schedules require time away from work and other activity to wait for a delivery that is late or never arrives.

Everything in your process at this point cautions me to poor planning, poor business practice, and even poorer shipping. You MUST do better, or your business will be in the dustbin of history

Terrible online experience, twice. Beware of shipping charges. $400 in shipping charges for 2 lamps and a piece of art. More than the cost of one lamp. They promise a shipping date at tine if ordering then you don't recieve it, so you have to call. It is then, and only then they tell you it is backordered for up to 4 weeks after already waiting 10 to 14 days. Terrible system and incredibly misleading. I had to cancel my order because I couldnt wait that long as we were traveling for 2 months when it was finakky due to arrive and they would only hold the order for 30 days. This has happened twice. Nice stuff if you can get it and have the patience to keep following up. Never again. If they don't have it in stock at their store and I can take it home with me same day, I will never shop online again. Complete waste of time let alone the gauging shipping costs to ship something within the US that takes 3 to 4 weeks if you are lucky it isnt backordered.