BabyUltrasoundClinic Omdömen 

my scan experience was very poor. I had a trainee do my scan at Wakefield who seemed to have no idea what they were doing and just completely took away from what should have been an exciting experience. I left feeling very deflated, I didn't pay to have a trainee for my private scan. I could tell she had very little experience. I went to miracle inside in Leeds for my first born and had such a lovely experience so I'm just very upset how this scan turned out.

The head office also haven’t been bothered to respond to my email.

The receptionist however was lovely !

Please think twice before booking a scan at the Lindley , Huddersfield clinic. I had an appalling experience. Unfortunately I had a miscarriage and was given the wrong advice by the sonographer to still attend my midwifes appointment which caused me a huge amount of distress as the midwife was not aware and congratulated me on my pregnancy (which was not her fault) .I have put in a formal complaint to the Head office who I had to chase after 7 working days to answer my complaint and then have not even bothered to read my complaint in detail or reply when I have questioned their response. I ended up having two scans with two separate sonographers at the clinic who had poor communication skills.

However the receptionist was lovely and very compassionate when she learnt the news of my miscarriage.

The head office have taken little accountability for what has happened and have not reassured me that their staff will be trained in what to tell someone if they do have a miscarriage.

Avoid. Booked in for a 4d scan at the Huddersfield branch Sunday 25th May. On the day the sonographer didn’t turn up the shop was shut. Had no correspondence to say this was the case. Tried ring the number on the shop front no answer and tried Head office. Making calls for 30 mins straight between the two numbers and no answer. Head office eventually got back and said they tried to contact me but my number was put down incorrectly which was a lie, because I went into the branch to book the appointment due having twins and wanted to make sure I book the correct suitable package and my telephone number and email was confirmed. I got call back from head office offering a scan at Wakefield or to book in another day at Huddersfield. Due to having family members with I took the Wakefield offer. Big Mistake! Terms and conditions with twins scan is 30 mins the scan I got given 15mins. One of the twins wouldn’t cooperate got told I to go for a walk but couldn’t get scanned again until 3 hours later due the list of others waiting to be scanned. Got offered to get booked into Huddersfield for rescan and said I will take that. Instead of booking me in for that got told to jog on the spot to try again. Apparently that non coperative twin has now moved, which I’m unsure of how she knew it was that twin because the twins I’m carrying are sharing the same sac and the same placenta. They just didn’t want to book me back in Huddersfield. The experience was absolutely awful and the images are horrendous. They are not clear and some of them are just random just for the sake of taking some. I’ve got better scan pictures from the hospital in 2d. I emailed the company the same day with my complaint about this service and 2 days got a email back saying it had been passed to a manager and I will be contacted in 7 working days. This has not been the case. I’ve chased up with follow up emails and telephone phone calls leaving voice messages to head office and no responses from either. Absolutely shocking customer service!

Friendly and genuine customer service

It was easy and simple to book. The lady was very knowledgeable, answered any questions and eased our concerns. We felt reassured that everyone knows what they were doing. Will not hesitate to go back.

Have been to the Huddersfield branch with both my daughters (1st born in 2018) this one due May 2025. The communication is good, the sonographers are really nice good value for money too!

Been here once before, so when I saw they had an offer for 3d/4d scans at £39, i booked another. Little did i know it would be cancelled due to the snow. This was on the 5th Jan. I couldnt rebook due to working, so i asked for a refund. I rang, messaged and emailed and still nothing. Luckily i paid through paypal! So they have refunded me. All i got was it needs passing to the manager .... (wakefield branch)

Such a shame really

Such an amazing experience 🥰 lady’s are lovely here too made me feel very comfortable xx

I paid in full for a private scan with this clinic. Unfortunately suffered a terrible miscarriage on Christmas eve and had to cancel my scan. I gave them 3 weeks notice to cancel the appointment but when I rang up was told they do not give refunds. Profiting from women who have suffered miscarriages is an ABSOLUTE DISGRACE, unethical and according to the Consumer Rights Act, totally illegal. I explained this to the colleague dealing with my call who then said they would take it up with a manager who would contact be back the same day but still have not. I will be escalating this further.

Lovley staff very friendly and professional

really nice and great help

The doctor mari that gave me the exam/scan was ever so helpful and ever so nice. And the receptionist Anjana was amazing also

Myself and my partner went for an emergency scan today and it has turned out to be one of the worst days of our lives, made worse by our experience here. (Bolton clinic)

The staff were friendly and helpful, but after we found no heartbeat and the baby hadn’t grown, we were referred to the hospital. The staff were supportive and professional and handled the situation well until this point. When we were there they offered to send us their report for the hospital, we then received a phone call when on our way to the hospital explaining they had sent us pictures of someone else’s healthy baby with their details. You can imagine how my partner felt getting this call and pictures, I just can’t understand how you can make such a huge mistake at such a critical time. This is a serious breach of data protection, I doubt they’re going to let the person whose pictures they’ve sent know about this situation.

I know it’s a simple mistake to make attaching the wrong documents to an email but this then made my partner doubt the whole experience was right and gave her false hope until we got to the hospital. I truly hope this never happens to anyone else.

Absolutely lovely experience to have we seen our little baby today and got the gender the receptionist was so friendly and kind we didn't have long to wait the lady who did our scan was so professional and friendly would definitely recommend thank you so much
Mrs andr Davies

Brilliant very happy all staff lovely will be back

Amazing experience

Lovely clinic and lovely staff
Our first scan and they made it a very special time
Thank you

Really lovely people and so warm and welcoming