AYM Omdömen 

Het retourbeleid is zuur, EUR 11,50 verzendkosten retour en tevens 10% van het artikel als discount eraf.

I purchased the Venus dress in green, which was presented on the website as a regular, in-stock item – not a preorder. However, after placing my order, I was informed that the dress was, in fact, a preorder item, due to 'mistake' on the website. In other words, the product was sold to me as immediately available, but in fact it wasn't.

I was offered the option to select a different color or style if the revised delivery time did not suit me. The new timeline was not acceptable, as the dress had been purchased specifically for a scheduled event, and it was now clear it would not arrive on time.

I attempted to contact the company via email in order to cancel the order or choose an alternative, but received no response whatsoever. This complete lack of communication is entirely unprofessional and reflects a concerning level of disregard for customers.

Eventually, the dress arrived over a month later than expected, long after it was needed. During this entire time, the company held my payment, and no effort was made to resolve the issue. What adds further disappointment is the fact that I am now required to pay £10 for the return shipping, despite the fault lying entirely with the company.
To summarise my experience with AYM:
I did not receive the dress on time,
I was ignored by customer service,
now I am financially penalised for returning a product I could not use.
This experience has been frustrating and falls below reasonable standard of customer care. I do not recommend this company, and I regret not having read the reviews on Trust pilot beforehand – many of which clearly warned about the same issues, particularly the poor and unresponsive customer service.

The dress arrived around one week so that was fine. The dress is nice, but not the quality I would expect from a 130€+ dress. Some seams also don’t look very Well made. We‘ll see how long it will last. I’ll keep this one, but i‘m glad i ordered just one to test it first. i don’t think I’ll order another one

★☆☆☆☆ Worst shopping experience I’ve ever had — complete scam

This has been the most frustrating and dishonest experience I’ve ever had with a brand. I ordered a dress from AYM Studio for €162, and it clearly said “taxes and duties included” at checkout. But then I got slapped with a €145 customs bill when the package arrived in Greece. That’s nearly DOUBLE the cost.

When I contacted their “customer service,” they ignored the actual issue and kept sending me the same copy-paste responses like robots. I asked for a refund and return — they completely refused. No help, no solution, no accountability.

They’ve taken my money, lied about what’s included in the price, and now they won’t even give it back. The dress is sitting unused while I’m stuck dealing with this mess.

I honestly feel scammed. They market themselves as ethical and transparent — but this is anything but that. If you’re shopping internationally, run the other way.

Absolutely disgusted with the way this company treats its customers. Never again.

The team at AYM were extremely professional and helpful when things went wrong. I ordered the Lullah Drape Maxi dress in blue, and it arrived with a small white stain on the front. I contacted them about this and they immediately offered either a 20% refund or to be sent a new dress. As this was for a special occasion I opted for a new dress, and within 2 days a new dress had arrived at my door, and I was able to return the other dress with ease.
Both dresses were extremely well made and of the highest quality, beautifully finished and fit perfectly. I am wholly impressed with AYM in its entirety, and would definitely order from them again.

I have been saving for a while to buy a dress from AYM, and it was absolutely worth the wait. These dresses are gorgeous, the quality is amazing and you can tell that the whole company really cares about its customers and they think about women in everything they do! I felt like a goddess, I can't wait to wear this dress over and over again!!

The quality of the dress is exceptional, great fit, cinches you in and gives you fabulous curves, perfect for special occasions.
Their customer service is outstanding!

Made three purchases from Aym, even though delivery wasn’t fast, I feel like the communication prepared me for that. Been in touch with the customer service team two times and felt both heard and serviced both times. And the dresses are amazing quality, thick and luxurious. 10/10 would shop again😍

They have been pretty good about communicating with me after I initiated conversation about where my product was. It was a frustrating experience because of the wait time and lack of upfront expectations with how shipping would happen even after I checked the website- so I’m really hoping that my order is correct and that things move forward smoothly- but ya the customer service team are really sweet and good at their job- it was a pleasure working with them 😊

Unacceptable customer service.
I placed an order for a dress in 18/05 and I was very excited to get it in 6-7 business days as they say. Five days later I get an email that they will not be fulfilling my order due to stock error on their website. I start a chat with them stating my disappointment, as I know they make their dresses at the UK, and making one more doesn’t seem all that hard, since I had already paid and got an email that they are preparing my order. This email chain took literally weeks as the where veeery slow to respond every time. I’m talking days of waiting for an email reply. They said they will refund me but that really isn’t enough. They where holding my money for so many weeks and violated a contract by not fulfilling a paid order. I’m very frustrated with this brand.

I placed an order at the end of february, fast forward to beginning of march i got an email that the order has been shipped and it would take 5-7 business days to arrive. Weeks pass by and whenever i checked the tracking link it showed that the order was circling between the same 3 locations (very far from where i live). I reached out to customer service and they asked me to give them 7-10 business days to investigate. I don't hear from them again after that so i reach out again and they tell me that they "talked to the shipping company" and now the package should be en route. Wrong. The same issue was happening, I even reached out to FedEx for help which they didn't respond to. In the end after over 2 months i ask for my money back which they refuse to give me and they tell me to basically deal with the shipping company myself. In the end i had to file for a dispute and finally managed to get my money back today, after they had the audacity to challenge my dispute with 0 proof that the package got to me or was even en route. Terrible terrible.

I Ordered three dresses, but never received them. Reached out twice, with no response. Now I’m disputing the charge with the credit card company bc this is just ridiculous. Over a month past the pre-ordering shipping deadline and nothing, plus the lack of customer service.

Order took a while to arrive, but it was communicated well. Dress itself is gorgeous.

AVOID.
What an absolutely exhausting experience. I wish I had read the Trust Pilot reviews before ordering from Aym.

I ordered an "in stock" dress from Aym on 24th April and paid for *delivery* within 3-4 working days as I wanted to wear the dress at an event on the evening of 1st May.

I emailed Aym on 28th April as I still had not received an email confirming dispatch. I received an email from Customer Services the same day assuring me it would be "shipped" on the 29th at the latest.

I then received an email on 29th assuring me that it had been dispatched. According to the Royal Mail's Tracking system, "the seller advised that it had dispatched the item" at 22.12 on the 28th via it's 24 hour tracked service.

However, the dress wasn't delivered to me and the Royal Mail's tracking service continued to show the item as not having entered its system.

I emailed Aym again on 29th with my concerns asking if they could confirm if it had left Aym. I received no response.

The dress didn't arrive on the 30th and the Royal Mail still showed the parcel as not having entered its system. I contacted the Royal Mail and was told a seller can mark an item as "dispatched" and generate a tracking number, but not actually pass it to Royal Mail. That was it's suspicion here. I therefore contacted Aym again to ask if this was the case and to say that if the dress was not going to arrive by midday on the 31st I didn't want it dispatched as it would arrive too late. This was also not responded to.

My event came and went. I emailed Aym again on the 2nd May reiterating I didn't wasn't the dress dispatched. This was also ignored.

The dress finally arrived on Sunday 4th May via the 24 hour tracked service. The Royal Mail tracking system shows it to have entered its system in the early hours of the 4th and then delivered to me the same day.

I finally received an email from Aym saying "we're sorry it didn't arrive in time for your event but we hope you still love the dress".

I replied on 6th May to say that (1) I didn't love it and (2) it was several days too late for the event for which I had bought it. Given the circumstances, I've asked that they confirm they will refund me in full, including the return postage.

As yet, no response and I'm not holding my breath.

As far as the dress is concerned, I thought the material was a good weight. The colour (red) wasn't as bright as in the photos on the website and I didn't think it was at all flattering; the seam across the stomach being particularly badly placed.

Aym are clearly aware of the problems with their warehouse/ logistics, as can be seen from their responses to the Trustpilot reviews and also the auto-response from Customer Services. Indeed, they themselves refer to it as "unacceptable".

However, they are quite happy to take your money at the point of order, mark items as "dispatched" when they seemingly have not been, and not respond to emails for days at a time. And, of course, there is no telephone number.

As a female owned business I was really keen to purchase from Aym and their dresses look wonderful on social media but I'm afraid I have to say steer clear and spend your money elsewhere; I wish I had.

Clothing is fine. My issue lies in the customer service. My package was lost and has been at a fedex terminal for 2 months without movement. Here is how the communication with AYM studio goes. "We will get back to you in 3-4 business days" Then "sorry, we will launch an investigation, give us 7-10 business days"
After more than the requested business days, I would have to follow up and be met with the exact same conversation. This happened 3 times. I never once received a follow up, it was always a brand new conversation asking for 7-10 business days. I could even see that Fed ex launched and closed an investigation, so when I asked AYM what the result was of that I was met with the classic "we will launch an investigation, give us 7-10 business days" I ended up disputing it since it was clearly going nowhere.

Order number AYM152996

Frustrating. Took over a month for my order to be sent, and returned it over 2 weeks ago. There has been no update on status of return or refund. Do better AYM.

Really LOVE the design and vision - never seen them in person though. But…

1) Expect long waiting time (several months).

2) No reliable updates on when they ship (mine should have shipped end feb, then start march - we are now in may) and no info on shipping - even after emails to confirm they will ship before my travels with info on having to cancel my order.

3) Zero response on emails - even though they lie about answering on IG.

4) Awful communication. Very bad at reading mails and never actually answering my questions.

5) No compensation for the months long delays.

6) Not possible to cancel the order yourself - making it impossible since they don’t answer in a timely manner - and you can’t write a new email as it would be pushed back in the cue.

So stressful and can’t recommend it to anyone 🥲

Ordered the 18 feb, and still waiting for my dresses with minimal communication. No response on my last email 7 days ago. Trying to cancel but unsuccessful, so they then sent the items, I had to contact the currier myself - even if it is still in GB they couldn’t promise anything.

Altering your order should be possible without cancelling the entire order - essentially in cases where you can’t deliver the entire order in time.

I ordered a dress online at the start of March aiming for delivery for an event at the end of the month. It was in stock and I paid for speedy delivery. I received minimal information about shipping dates until I got in touch via instagram, WhatsApp and email. After 48 hours I received a generic message on instagram saying my order was delayed as it was actually a pre-order item. I waited until the stated delivery date on 4th April but again received no communication about delivery until I chased again and received another generic delayed statement. There was no information about prospective delivery dates or sincere apology. When spending this amount on a dress you would expect communication to be better than this, deeply disappointed and I won’t be ordering from this company again.

The dress is beautiful and very well made. They also shipped it far faster than I anticipated, which was a nice surprise. I’m always happy to support slow fashion and will be ordering more from Aym soon!