Avtex Omdömen 137

I bought the AMR985 which has been problematic from the day I had it. The first time it took 2 weeks to repair and they wouldn’t send a replacement even though the device had never worked. It does work now but even though there are a million options to change setting which you really don’t need one feature - the ability to read sms messages sent to the sim - cannot be done. This means that I cannot log on to the Vodafone web site to check my data usage because, for security reasons, they send a text message to the sim. I can take the sim out and put it in my phone but I am the disconnected from the internet. A poor oversight from Avtex

I cannot fault the picture quality of my new Smart TV in my motorhome. However I was disappointed that the apps for Britbox, Ch4 and My5 are not available. BBC iplayer and ITV Hub are OK. For a company that claims to be "British" designed, I find this disappointing. But underneath it does look like a Korean TV (LG) in disguise.

My Avtex tv has just lost the picture but sound and channels work ok. Typical it’s out of warranty so now Avtex want £149 to repair. I only watch the tv when I use my motorhome so reckon the tv been used about 100 times. If this was your tv indoors that’s only 3 months use. I thought these tvs were meant to be virtually unbreakable. Then they had the cheek to say I could buy another one for £349. No way I will be looking for another supplier especially if after 3 months use they breakdown.

Purchased a new 21.5" Avtex TV for our new caravan. We also wanted a 12V TV for off-grid camping.
Once out of the box, the TV looks like an absolutely lovely bit of kit, but alas when we tried it, the picture quality was just about the worst picture we have ever got out of a TV.
Don't spend your hard earned money on the name. The picture was bad and the sound wasn't great either.
Avtex say they never get complaints! Really, they need to read trust pilot.
I won't be buying another 12V TV unless I can see it working first.
On the plus side; they did arrange a free collection to take it back.

My first ever review. Not really reviewing the product but the standard of Avtex customer service and in particular Craig.

Recently bought a 27" conneted Avtex TV with an Avtex sound bar, easy to set up other than a failure to get sound through the sound bar when using the TV. (My IT skills)
A quick call to Craig on the technical helpline in Cardiff who was super knowledgeable and really patient. A couple of minutes later everything was working. Great picture with a very good sound from a small unit.
Thankyou Craig!

We bought a new motorhome and it has an Avtex connected HD TV as standard. I have to say the sound is so bad the TV is almost unwatchable. Any volume above 24 on the screen jars so badly we cannot hear any conversation.
Worse still, any search for this issue on the net points to an Avtex sound bar.

Don't waste your money.
I decided after upgrading my motorhome at the same time treat myself to a avtex tv.
I will be seeking a refund, sound quality is poor / vibrating at best picture quality is no different than far cheaper tv,s. There is nothing beneficial to owning an avtex compared with cheaper options.
I have two TV,s on the MH and reception is no different.
Since this review the TV was returned, upgraded to the latest software / speakers and it's 100% better.

Great picture but appalling sound - you can’t hear it when it rains, and can only just hear it normally. Quite disappointed for quite an expensive TV

Three times the price of a cheap TV with none of the reliability. Mine has had barely any use in the 23 months it has been in my motorhome yet still needed a new mother board after what amounted to less than two weeks of ordinary domestic use . It still doesn't work after Avtex's finest have tried to fix it. Overpriced and unreliable. Don't waste your money like I did.

I spent days trying to source the Avtex 27in connected TV for our new caravan to no avail I eventually contacted Avtex directly to be advised they can only sell through agents and signposted to other agents who sell Avtex you can imagine how disappointed I was that no one had the 27in until 2 days later I received a telephone call from Craig Vardon from the Sales Dep who sourced one arranged for me to pay for it through Perthsire Caravans, and the next day it was delivered.
I am so happy with the service received from Avtex and would highly recommend this company and most certainly the customer service I received and extremely happy with my T.V
Thanks
A.Devine

Shocking customer service Avtex TVs aren't cheap and I would have expected better than this, I sent a query to customer support a week or so ago now still waiting for a response just not good enough.

This was purchased because we thought the high price meant the best; wrong! This is for the Avtex 24" smart TV. It's got lots of positive attributes, not least looks, picture quality and wired connectivity, but there's no point in extolling them because the sound is the worse you'll ever experience. It distorts terribly even at low volumes (dialogue, not just music) with any hint of base, and moreover the set frame rattles like a plastic drum with it - it's a design flaw IMO. The sound is louder behind the TV than in front. You'll regret buying this set because of the sound rattle; there are many sets at less than half, yes less than half, its cost which outperform by far as a package ( eg sound is fine, they actually come with a browser installed, and come with more than just YouTube and FView). A poor value, substandard product. Can't understand why it's stocked by many motorhome/ caravan retailers to be honest.

Bit late with this review but thought worthy of the time . I use my Avtex In my motorhome to the max with memory key , Roku input , terrestrial tv , satellite tv and external Avtex sound bar .

I did have a handful of set up issues however David in tech support was patient and more than a little knowledgable correcting each and every issue .

The sound bar was a great addition providing excellent solution to the rain hitting the van as well as quality sound reproduction off TV or via Bluetooth off my phone .

We have an avtex tv in our motorhome. Recently, it would not hold the stations in the memory. The helpdesk technician was very helpful, despite being out of warranty , he talked me through the process to do a factory reset , and offered to take the set back if that did not work. Quick, poilte and efficient, I was pleasantly surprised.

Yes Avtex are expensive but they are the best ... I have one in my yacht just using a powered ariel and can get a better picture than any of our friends in the same marina. But apart from that the customer service is super efficient and friendly... I recently smashed the screen on our caravan TV. and after contacting Avtex found that it could be collected, repaired and returned within 5 days for £194. Craig in service department sorted that and also ensured I received a clear invoice / receipt for my insurance company. Great customer service all round!

A business that values customers and has fantastic customer service. Avtex products are not the cheapest on the market but they are excellent quality and built to last. They give a standard 3yr warranty on their products. When my tv failed at almost 5 yrs i spoke to the engineer at possible repair costs. For my model the dearest repair would be £150 and included DPD courier both ways. As i was near Cardiff at the time i took it to them and after 2 hours got a call to say it was ready. The cost ..... £0. The fault was minor but how many companies would charge no matter what the problem was. Craig is a pleasure to deal with. My next caravan TV will be an Avtex. Many tv's at five years old are just scrapped when they fail.