Autolevi Omdömen 

⭐ 1 Star: Extremely Disappointing Experience with Auto Lele in Gouves

During our holiday in August, I booked tickets for Water City and another excursion through Auto Lele in Gouves.
Unfortunately, my daughter injured her hand, and after seeing a doctor, we were advised that she couldn’t get the wound wet until we returned home.
I returned to Auto Lele within just a few hours of making the booking to explain the situation and cancel Water City.
The lady working there rang Water City in front of me, confirmed the cancellation, took my booking slip from me and verbally told me that the money would be put back into my bank account.
At no point during that conversation was I advised that I wouldn’t receive a refund. I left believing the cancellation had been processed and my money would be returned, exactly as I had been told.
When I returned home from our holiday in August, I checked my account and realised the refund had never been received.
I eventually raised a chargeback dispute through my bank to recover the money, approximately £110. The money was initially credited back to my account provisionally while the dispute was investigated.
It is now October, two months later, and I’ve been informed that my chargeback has been rejected and the £110 is being taken back from my account.
I’m now approximately £110 out of pocket for a trip we couldn’t attend, despite returning within hours of booking, explaining the medical circumstances and being verbally assured that my money would be refunded.
My frustration isn’t simply about the cancellation. It’s about being specifically told that the money would be returned to my account and trusting that information.
I appreciate that businesses have cancellation policies, but customers should be given clear and accurate information, particularly when refunds are discussed.
I’m extremely disappointed with how this has turned out. I followed the instructions given to me at the time, handed over my booking slip and had no reason to believe there would be an issue.
My advice to anyone booking through Auto Lele is to get absolutely everything in writing, especially cancellations and refund agreements.
Based on my personal experience, I would not book with this company again.
A very disappointing experience and an expensive £110 lesson.

Jagan oma kogemuse Autolevi koha pealt ja hoiatan kõiki, kes sellel platvormil tegutsevad või kavatsevad tegutsema hakata. Teadke seda, et vastutate sellega 100%-liselt ise, kui autoga tekib tehniline rike. Seda kuskil neil kodulehel kirjas ei ole ja kui olukord on käes peate teadma seda. Räägin situatsiooni täpsemalt lahti.
Renditi Chrysler Grand Voyager 2005 (299424 läbisõit). Rentijal tekkis mure, et auto ei käivitu Valmieras. Autoga oli tee ääres 4 täiskasvanu ja 3 lapsega. Pöördudes Autolevi poole sain ühendust naisterahvaga, kes ei oska vastata mitte ühelegile küsimusele, mida tegema peaks sellises olukorras. Soovitati pöörduda meiliaadressile ja kirjutada lahti oma olukord. Ühendust suvatseti minuga võtta meili teel mitu tundi hiljem ja ainuke lahendus mida osati pakkuda on see, et reede õhtu kell 5 peaksin laskma auto remonditöökotta transportida, et auto korda teha. Pean ära mainima, et tegemist oli riigipühaga ja milline töökoda seda remonti tegema hakkab sellel ajal? Loogilist lähenemist nende poolt oodata ei ole. Korduvalt proovisin helistada olemasolevale numbrile, et saada kontakte või nõu, sest selline olukord oli minu jaoks esmakordne ja võõras. 30%-lise platvormi tasu juures eeldan, et mul on vähemalt number, kuhu saan pöörduda pakiliste muredega ja vastu võtab piisavalt pädev inimene, et anda suuniseid. Olukorra pidin lahendama nii, et ise maksin katkise auto treileriveo kinni ja leidsin õnneks samasuguse asendusauto, et inimesed saaksid oma reisi jätkata. Ei oleks ma seda asendusautot leidnud, siis oleksin pidanud korraldama nii katkise auto transpordi kui ka reisijate veo tagasi Tartusse. Autolevil endal puudub täielik huvi aidata nii rentnike kui ka rendileandjaid. Nende soovituse järgi oleks rentnikud siiamaani seal autoremonditöökoja ees istunud. Aitäh Autolevi meeskond selle ebameeldiva kogemuse eest. Mina ei soovita kellelgi oma autot sellel platvormil rentida.

Wouldn't recommend. Hidden fees!

The car agency fully stands with the car owners. Even if they charge you unfair or hidden fees. They are customer-last company.
If you wish to rent a car with them be prepared to pay 30% more of the cost which is advertised.
In case if you are unlucky as me and damaged the vehicle battery in cold weather, then be prepared with pointless monthly long discussions. It goes down for every euro that you owe to them.
I think the great company (f.e. Yandex Drive) would have just let go the damage that i did. Since they can calculate their customers LTV. It appears that autolevi doesn't care.

Upd. After two months of dicussions Autolevi decided to pay for the battery damage themselves. Still, the question of paying 30% more than advertised remains unsolved.

Nice cars and good coverage! Booked Range Rover for a week for my vacation to Saaremaa. Really fast booking, nice car and good trip. The car owner was nice and friendly.

Never use this car rental platform! Horrible service!