Autohaus Arizona Omdömen 68

Garbage customer service. Bought some parts for my BMW for $3k+. Citibank flagged the transaction so I had to verify it wasnt fraudulent via their app.

Two hours later, I get an email that AutoHaus cancelled this because "they could not verify some or all of the payment information".

I figured this is understandable but an easy fix. I will just call them and clear it up like it says I can do on the email. Nope. They wont take calls. So I request a callback via email like it says to so. Nope. All I get are runarounds and line unhelpful replies via email.

They insist I must use Paypal, which I could, but that voids all the protection I get from credit card companies. How this place makes money is a mystery to me. They sure wont get a nickel from me.

Hope everyone else has better luck than me. I think this is the most frustrating business transaction I ever attempted.

Terrible customer service. They were not honest about their shipping times. They don't provide information about the location of the parts other than "all over"

I had a bad experience with this establishment and I’ve been doing business with them for a while I ordered parts they sent me the wrong parts for my vehicle and I returned them and they charged me for the shipping and they gave me a partial refund stating that I ordered the wrong parts when my car was saved in my garage on their website it was employee negligence that resulted in sending the wrong parts to me so be very wary this company will rip you off you should steer away from them there are alternative company with a real phone number where real customer service can answer that Fcp euro etc. kick them out you’ll find the more friendly

I ordered brake parts for my Porsche Cayenne (5) and the disc set screws they sent me were for a Porsche Macan. I asked to have a phone call that I never received and they emailed me saying I ordered the wrong part. I told them it is impossible because in the search engine I only was shopping for my Cayenne , I never switched to another model plus the other 4 parts were correct. They refused to swap the screws and wanted me to pay for the correct ones. Unbelievable they lost a customer for $3. Horrible customer service I will never shop there again.

This company is a scam! Stay away! They will take your money and run!

Customer service is non-existent. Usps seems to have lost my lug nuts and only way to tell this company to cancel my order is online, then wait 24-48 hours for them to respond. I would NOT recommend buying your parts here especially if they're critical like mine were to get back on the road.

I don’t get the low scoring for this euro parts vendor. Their prices are always amongst the lowest. Shockingly low at times. I’m in Arizona so parts are next day for most orders. I have a choice on part’s quality. I can pay out the ass for BMW OEM parts or go cheap with an URO part, and they typically have price points in between. It would be awesome if they had a same day pick up counter, but for an online parts vendor they’ve been effortless to deal with.

These du-mass are parts pickers NOT car enthusiasts! They have ZERO customers service! I requested 3 customer call backs and got zero. They have an automated 800 number that refers back to email communication. What a joke!!!

Their website shows in stock. I ordered a service kit that contains 5 parts and they usually/always don’t have one of the part but sent the rest anyway. PVC kit missing the CVP itself. Wtf Autowhos? They have multiple times waisted my time and patience.

This was my auto parts place for many years. They keep failing and failing my simple expectation. Owner or management don’t give a f to customers. Shop at FCP, RMEuropean, Pelican, ESC no headaches.

I've shopped at AutohausAZ for many years and hadn't had a problem before (other than some slow shipping). But my last purchase of a VDO Window Regulator for my BMW will keep me from ever going back.

I chose the VDO part, despite it costing nearly 4 times the one AutohausAZ was pushing because VDO is a quality German engineered brand recommended by professionals. First of all, I don't think what I was sent was actually the VDO part, more on that later, but I would have assumed that was just a warehouse mistake if it hadn't been for the way Customer Service handled it.

After opening up my car door I discovered that the new regulator didn't want to fit. When I compared it to the one that came out it was close in size but not identical. It had no VDO branding on it, nor did it have the VDO or BMW part numbers. It just had some random 3 digit numbers on different parts. Compared to the VDO in the pictures it was unpainted sheet metal while the VDO was painted black (as was my old unit) and the edges were very rough and sharp - so sharp they had cut my hands. My old unit had perfectly smooth edges. Thinking I had been sent the wrong part, I emailed AutohausAZ. The auto response I got said they usually respond in 24-48 hours. 48 hours is a long time when your car is torn apart, but I waited patiently thinking they would help me.

48 hours went by and there was no response, so I tried to call - but you can't call them, you have to request that they call you! So I got on chat where finally I reached "Abraham".

He wanted a wide picture of the unit, which is pretty useless since all BMW (and third party copy) front window regulators look pretty much the same, it's the details that matter. But I obliged him with that and the last 7 of my VIN (which they already had a long with a detailed description of the problem and the fact that I had compared it to the one that came out and they weren't the same).

Abraham then told me it looked like the one in their stock photo (even though that one was black) and that I could return it through their web site if it was in perfect condition and I had all the packaging --- and then he disconnected me!

I emailed Customer Service immediately asking for a Manager to call me. I never got a response.

I didn't want to keep the car in disrepair any longer so I forced the Regulator in by bending it a little. It works, but it groans, clearly not correct and not what I would expect from VDO. I am now convinced it was not the VDO part but some cheap Knockoff. If they would have helped me determine that I was shipped the wrong part I would have been happy to accept the right part. But you can't do business with internet stores that won't communicate or help. Doesn't matter how good the price is. I paid $90 for a $22 item that I could have bought on Amazon with free shipping and at least easily returned.

I ordered some motor mounts for my 2015 Q5. Delivery was quick, the price was good, and i received the correct parts.

I have not been able to reach this company for over a week now. Trying to resolve an issue. They have been great shipping and delivering items but resolving issues...not so great due to the lack of a customer service mechanism.

Terrible customer service, no phone number. Ships wrong part numbers and doesn’t take responsibility fast enough. Garbage company.

One star because zero is not allowed
On star because zero is allowed I bought couple times part from autohuas az the parts had some issues I try to call them they have answers machine no response after 3 days email no response never ever do a business with this con artist.

I own (3) 2010 Volkswagen Beetle Final Edition convertibles and have order parts from Autohaus and always get the right part, great price, super fast shipping and delivery.

I ordered (2) Dansk heat exchangers and a Dansk muffler for my 911, the muffler was the wrong size and I’ve been attempting to contact them in order to return it but haven’t been able to get any response from them. Today, I filed a dispute with my credit card company, hopefully this will motivate them to contact me.

2 orders. Each time the site confirmed fitment and compatibility for my A6 Avant.

Each time they sent me a sedan tail light. Their own website is inaccurate with part fitment and they are calling my pictures, proof that there are different tail lights for the sedan and wagon version as "opinions".

They turned off their livechat after that and have not responded to my email requests and requests for callback at all.

Avoid this company, they can't even get part fitment and compatibility correct.

Updating review: About 1/3 of my order was "missing." It did not arrive. It was marked delivered by Autohaus and Fed-Ex. Because they ship from multiple warehouses and their systems aren't great they had no way of knowing whether it was delivered, lost, and neither did Fed-Ex.

Autohaus does not answer their phone, they do not communicate well or in a timely manner. After several days and multiple inquiries they basically told me "we'll have Fed-Ex look into it" and asked me to "look around my property for the missing box" which was never shipped, because Fed-Ex never got it. I called Fed-Ex and they had no idea either.

Multiple days go by, and the box randomly showed up with the remainder of my order. Who knows.

They added other parts to my order (2 oil filters) that I didn't authorized. PayPal said to contact this seller directly to resolve the problem. I sent them an email and got no response. After reading the other reviews, it seems that the shipping department isn't really concerned over the quality of the products going out. I will avoid this seller and give my business to more reputable businesses that sell these parts. Avoid this business, they may get a few orders right, but they are not reliable according to other reviews.

I’m very disappointed with my experience ordering a car part from this company. I provided the VIN number to make sure I received the correct part, but they still sent me the wrong one. On top of that, I had to pay for shipping and insurance out of my own pocket to return the incorrect part — even though it was their mistake. That ended up being a loss for me. To make matters worse, it took 10 days after they received the return for the refund to finally show up on my credit card. Overall, this was a frustrating and costly experience, and I expected much better service and accountability.

After cancellation no refund !