Autodesk Omdömen 174

If I could leave 0 stars I would! Horrific customer experience. Would never recommend.

They've placed themselves as 'industry standard' but don't actually allow people to learn on their products unless you're already in the industry - they're helping build the endless cycle of not actually being able to get into the industry you want

I purchased a perpetual license
(From Merriam Webster:perpetual
adjective
a: continuing forever : EVERLASTING
b: valid for all time a perpetual right)

They are refusing to activate my product for no apparent reason.

Arrogance beyond belief

I teach using Inventor and Revit.
Last year autodesk messed up my renewal and changed my license from a multi seat to a single licence. It took weeks to get it fixed and in the end I had to dump my software and reinstall everything on my entire classroom lab. This year On 10/11/22 I reinstated my licence. On 10/17/22 I was blocked out and was getting a pop up stating my licence was expired. After hours of dealing with Autodesk online / automated help I was able to live chat and was told there had been a problem on Autodesk's end and I would receive an Email when this was resolved. I received the email this morning (10/18/22) stating my educational access was good. When I tried to follow the instructions given for how to renew my licence (again) for the year they do not work. It is telling me I have to reinstall again. Now I am in queue for another round of live chat / nonservice.
I like autodesk products, but will no longer be suggesting them to other potential users do to the problems I have encountered getting help.

Ich mag Autodesk. Die Pinsel sind nicht alle super faszinierend. Aber nachdem man sich gewöhnt, klappts auch.

So I have been a Fusion 360 subscriber for years, I now am retired and don't need a full subscription of 360, a month ago I call Autodesk and ask how do I "Downgrade" they simply said let your current subscription expire and try downloading the "personal/home" version. So I did just that, well now I am locked out, and all my data is "READ ONLY"
WTH !!!!!
I now have tried to get a phone number or talk to someone at Autodesk to straighten this out, EVERYTHING IS ONLINE !!!!!
what a complete joke, is this the business model of their future???? who's the Genius behind this ???
Because your going to lose your customer base in a heartbeat ...

Customer service is absolutely no help at all. I have been trying to reduce my seats for weeks, and each time I receive an error. I put in a ticket a couple of weeks ago, and noone has answered yet. Today was my renewal date, and rather than be charged 17k for more seats that I need, I turned off the auto renew. I still need 4 seats, so I put in another ticket to try to get this fixed. I had a chat open, and the rep asked for a screenshot. The screenshot would not go through so I sent it in email. After 30 mins the guy tells me to call sales and gives me a number. I called the number- that guy said he couldnt help me, and transfered me. After 18 minutes on hold, I reached a rep who told me I couldnt reduce the seats because my subscription had expired.....I said, it expires TODAY which is why I am taking the time to try to get this fixed- I have been trying for weeks. He tells me " oh, well, we are working on your ticket, we will keep you updated"- ABSOLUTLEY NO HELP... My subscription expires today, so I either have to turn on auto renew and pay 10k more than I need, or, I lose my discount and have to start all over tomorrow with setting up my employees autocad accounts. RIDICULOUS!!!

It took me 20 minutes to delete this s*** out of my computer. Not worth so much time.

The program crashes all the time and it has many bugs, such as not being able to save.

Update 2024-04-02

They just released the 2025 versions and yet again they managed to break critical stuff making it impossible to upgrade. I am seriously considering looking into alternative softwares as paying 3000€ annually for a product that keeps being broken is just not worth it, then I'd rather struggle with learning new tools altogether. If I could I would have just bought a perpetual license of Motionbuilder 2018 since that's what I've been using for the past years due to issues in 2019-2025 but they don't offer that.

I do appreciate that Autodesk did fix some of my bugs that I filed in march 2023 but I shouldn't have to wait for a whole year for a new version for it to get fixed. I don't think they care at all about motionbuilder at this point as the updates that comes are very minor and often has more than less issues.

--------- Old review with three stars ----------

I've been using Autodesk products around twenty years now starting in 3DS Max then going over to Maya when I went to school and slowly gone 100% into Motionbuilder for the past fifteen years in my professional career as an animator.

I can only speak for Motionbuilder since that's where all of my time lies and every new release barely has any new major feature but is always broken in one way or another. They rarely make patches, occasionally there is a tiny update that does nothing to fix whatever issue they caused to begin with so it doesn't really help. I almost feel as if they are killing off Motionbuilder which would be sad as it's the only decent program out there for motion capture editing with takes/easy pose matching for humanoids.

Considering the Autodesk suit cost 3200€ in Sweden (or 2800€ for Motionbuilder only) you'd expect the programs to get better, not worse. At work I use a five year old version but that's been removed from their website now so we'll see how long I can keep using that.

I really, really, really hope they step up their game with the next releases for Motionbuilder and doesn't kill it off cause it is really good in the core.

Used this software for the last 20 years, but it has steadily been going downhill in the last 2 years. Will be requesting a refund and look at other options.

Crashes daily, online documentation doesn't fix issues, customer service takes weeks to respond and only interested in closing tickets not fixing issues.

Gone completely downhill. Scam company that will send you spam marketing emails to you despite never signing on with them. To top it off there is NO way to unsubscribe from their marketing crap. Stay far away from these scammers unless you plan to take legal action like I am

Blake and Tyler were very helpful and did a great job.

Good products, but the Customer service department is abyssmal. Hardly any englishcomprehension. I have spent a week and over 20 emails, calls and chats to get my issue resolved to no avail.

Fusion360 was a good bit of software. I've been using it for over a year to run my CNC machine. This was installed and setup on the recommendation of an external CNC engineer. For the last year I have quickly and easily imported the designs from solidworks and within 5 to 10 minutes setting the cutting program I require. However since late last week they have updated the post process which has thrown up warning symbols. I booked a scheduled call to speak to technical support and when they called they told me they can't help as it is beyond their technical support but I should post on the forum. I did this although I am not a big fan of posting my problems online. I get 2 responses from the fusion team one stating it's not that difficult but with no help or advise and the other which states I should sit down and read the forum and video. Neither of these were helpful or have allowed me to continue using my CNC so I am now 2 days behind on work. I also use solidworks and have been for 8 years and the difference in help is stunning, Solidworks you call up speak to someone they don't treat you like an idiot will even log on to your PC and talk the issue through with you. You come off the telephone understanding the issue and have gained to your knowledge. Fusion360 if you can speak to someone they can't help. When you write something on the forum some smartarse give you a stupid answer which makes you feel like an idiot and angry! You feel you have wasted your time. This really is a program for a student or hobbyist that is happy to sit in their bedroom watching hours of video and reading forums. For business, the customer service and technical support is a waste of time it doesn't exist. My CNC machine is now down for 2 days so I am looking for new software I can rely on and will support me if they make changes not laugh at my expense.

When trying to setup fusion 360 for the school I am the network administrator for I was unable to download the software even after being confirmed for the educational licence for the establishment.

The response I receive:
As an IT Admin you can have the license to set up deployment but you cannot download the product on your account. The Educator or Student can on their accounts, but as IT Admin you only have access to the license. You may use the 30 day free trial if you like.

How can an IT Administrator deploy software if they cant download it?

It took 90 minutes of back and forward to be told this. You make these offers of free educational software but have no inclination to assist in setting up or even making it available to the staff administering it. Not to mention the install is poorly compiled with no ability to configure install location etc.

Will be advising my teaching colleagues to avoid using Autodesk products as the support is practically non existent and the products aren't available in the way advertised.

Emailed consistently about wanting to open a business account to sign up a few users. Took me ages to get them to respond with a sales agent. Then I asked a simple question about opening a business account and the sales person has been ghosting me for weeks. I guess AutoDesk doesn't operate as a business and want to make money then? Unprofessional.

I wouldn't use them on principle.

I'm in the UK and they want me to pay a ridiculous premium for it over (from what I can see) every other country on the planet.

I'll never use them even if they sort that out of principle, and my opinion is you should not either.

What terrible unjustifiable business practise, that simply leaves you looking like crooks (also my opinion).

I bought a subscription for PM & D Collection for $3000 and never got it to work. Inventor got stuck in trial mode. Hed to uninstall and reinstall several times and still got stuck in trial mode. No support, put in support ticket got no answer except that it'll take two days for an answer, but actually never got an answer. I tried to get someone on the phone, but nobody ever called back or answered the phone. I lost a lot of time to trying to solve the issue and lost my work which I've done during trial period.

They helped me very well with a failed transaction/ refund! The service is outstanding. Thanks again to the Autodesk Team.
Kind Regards
M. Streit