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AskDirect Omdömen 

1 103
•
TrustScore 5 av 5

4,8

Fotobutik
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Brilliant company, fast delivery, perfectly packed item at a great price, couldn’t ask for more! I have to admit I was hesitant as I hadn’t heard of them before and the price was so much less than el... Se mer

Betygsatt 5 av 5 stjärnor

Relunctant buying expensive tech online and not from official ‘named’ but ASK is great. Delivered within 2 days and product is legit!

Betygsatt 5 av 5 stjärnor

Excellent service, i ordered my item on line to be delivered to my home address in Scotland. When i received my email confirmation I noticed it was ready for collection the next day at Windsor, I ob... Se mer

Betygsatt 5 av 5 stjärnor

I’d never heard of Ask Direct, but came across the company when searching for price comparisons online. We had found a tv in Curry’s who claim to price match, and Ask Direct were advertising the price... Se mer

Företagsinformation

  1. Fotobutik
  2. Datorbutik
  3. HiFi-butik
  4. TV-butik

Skrivet av företaget

We’re a family-run business with an experienced, friendly team of staff who have been with us for many years. In the twelve years we’ve been trading, we’ve helped many people to pick the right product, from a new TV or cinema to the perfect camera or camcorder for capturing those special moments. We’re not simply an online retailer – we also operate four Sony Centres as well as a multi-brand store. Visiting us will give you the chance to try out and compare products, and our knowledgeable team is always on hand if you need help or advice. We pride ourselves on providing excellent customer service both before and after a sale, so if you have any queries about our services or products please just Ask!

Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

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4,8

Alla omdömen

(1 103)

80 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 5 av 5 stjärnor

Good deals

As a first-time buyer from their website, I was a bit suspicious because I never heard of them before. I did some research and made the purchase on Sunday, received it on Wednesday and they had a good deal.

17 mars 2024
Betygsatt 2 av 5 stjärnor

Misleading advertisement…

I was misled by the way this product was advertised.
I thought I was buying something that had been returned opened but unused by a customer - “open box return” was stated in the advertisement and was what I understood that I was ordering.
When I received the item it was labelled “refurbished” and referred to as “open box renew” - I went back to the advert’ and it clearly stated “open box return”

There seemed to be a sort of sleight of hand between these two phrases which
I only realised this because the box contained the incorrect charging cable which made me examine the labelling and packaging more closely
I telephoned and complained and they sent me the correct charging cable and are processing a refund of £15. I do not think that is very generous.
I would not have bought the item if I had known it was refurbished.
The product works and seems to be in good condition but I think refurbished items should be half price or less.

27 februari 2024
Betygsatt 5 av 5 stjärnor

Great Service

Dispatched super quick with free UPS delivery (delivered next day).
Purchased Sony WH-1000XM4 headphones - good price, and 3-Year Sony warranty included.

8 februari 2024
Betygsatt 1 av 5 stjärnor

Just before Christmas I bought two…

Just before Christmas I bought two items advertised as "open-box returns" from their website - a pair of Sony earbuds and a pair of Sony headphones. When the delivery arrived, they were both clearly labelled as Sony refurbished products and turned up in tatty boxes with instructions missing. I immediately contacted Ask Direct and 'asked' them if they could explain what I had actually received - were these "open-box returns" or were they refurbished items? I received no reply. In the New YearI then made an official complaint, asking them to specifically get the information from Sony when they were manufactured, when they were returned to Sony, what they were refurbished for and whether or not Sony regarded them as "open-box returns". Ask told me they did not know this information and sent me a return label. I queried as to how they can therefore call the items "open-box returns" when they clearly did not know what they were and was told this would be passed on to their manager. Per their terms and conditions, they are supposed to send a customer's refund within 14 days of the item being dropped off for re-delivery to them. A week or so after I dropped them off for return off, I asked them if they could email me to let me know when they send the refund - to which I had no reply. It has now been 22 days since they RECEIVED the return and I still have not been refunded. I've now had to send another official complaint, and will be taking this to Trading Standards if I do not receive my refund by the end of the week. Do yourselves a favour and avoid these people and save yourself a lot of grief!

Oh - I've just checked my email to see they have refunded me and apologised for the delay! It's a shame that a complaint has to be made to get a response from these people, but I will credit them for that.................

19 december 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great tracking info and delivery

Great tracking info and delivery. Unhappy that the advert said 'open box', then when it arrived it was a refurbished tv !, but it does have a 3 year warranty direct with Sony. Not too bad when normal one is only 1 year.
Happy with everything otherwise

21 januari 2024

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