Armishaws Removals & Storage Omdömen 

We booked the removers and paid for removal to store, then got told it would be done over two days, after we had paid. I gave a provisional date for removal from store to take to our new home and was told yes it wouldn’t be a problem, I just need to give 2 weeks notice. I gave over 3 weeks notice and couldn’t have the date, they pushed it on a further 3 days, so we had our home and nothing in it for 3 days. I explained my husband has a broken back and needed the bed but that didn’t matter, it was a case of we’ve got your money so we can do what we want and not be helpful to us at all. The actual removal men were very polite, courteous and helpful.

Armishaws is very much a third division removal company. As a company there is a serious disconnect between the man giving the quote, the men doing the work and even the accounts department. It is not a company comfortable in its own skin and the client suffers as a result.
The initial visit showed enormous promise of a company that understood the job in hand. Sadly, the nature of the job was never communicated to the men and on the first day of a large job, no member of the management was present.
The quoting process was a frustrating one. Despite repeatedly saying that we would do a good deal of packing ourselves the agent insisted on quoting for a full packing service. This meant that a repeat visit had to be made and a readjustment made to the quote. Trying to get a discount from an inflated price is never a satisfactory way of doing business and might be considered a sharp practice particularly as the agent was unable to make the repeat visit himself. This created another problem in that he lost the opportunity of seeing more accurately the nature of the job (in the end we needed an extra lorry) and the management representative who did visit clearly did not communicate to the men doing the work the nature of the job as it wasn’t his quote in the first place.
On the first day I had to brief the capable foreman from scratch and in fact throughout the whole process of loading and unloading he and I worked closely strategizing what should happen when. The forman was hamstrung both by the lack of management communication and by some members of his team whose philosophy was clearly to get it packed in whatever order and onto the lorry as fast as possible and in the reverse to unload and dump where ever The result of this is that we cannot assume from the labelling of the boxed packed by Armishaws what is in them or indeed which room they originally came from. Very frustrating.
And then there are the breakages. You always expect a few bumps, however, the lions share all occurred in the process of packing and loading. The glass on a large antique textile was shattered by a bull in a china shop man bumping into it. Armishaws accepted the blame and have offered to pay but it is all down to us to sort and nothing is on paper. Also, the gilt frame of a large painting was badly damaged and mysteriously the pieces of moulding were not in the packaging. This suggests that the item was damaged either coming off the wall or in the packing and the man involved decided to hide the evidence. On this occasion having paid the bill in full before the start of the job there is no recourse and we have been told to claim on our household insurance.
They have since sent someone from management to sort out our complaints but having promised to get right back to us has never done so. This was two months ago.
I will not be recommending Armishaws to anyone.

We received a piece of important information late in the day, we were told no move date can be agreed until after contracts are exchanged but the completion date, we understand, must be in the contract. We experienced no benefit being on the preferential list and were required to pay £30 admin fee even though no date can be offered before contracts are exchanged. Sadly, we had to cancel our plans to use local Armishaws. We went to another company. Near identical quote but with fully refundable and date transferable deposit and a highly contrasting customer experience.

Armishaws team Alan and Rory done a great job when moving to my new home in Abingdon. Both of them work as professonal. They are very hardworking, reliable makes the job smoother from start to end. I fully recommand Armishaws team Alan and Rory for their service and are the best team. Thank you very much.

The staff that moved our household goods over two days were very professional and helpful. They were responsive to our requests and always cheerful. They were Rory, Wes, TJ, Sam, Doug,Toby, Alan, Rohan and the transport manager John. Thank you very much guys!!

Huge thanks to Alec, Sammy and Andy for helping us move from London to Larkhill. They were friendly and their service was efficient.
Thanks guys 👍.

Massive thanks to Alee, Sam, Andy for moving our Stuffs from London to Larkhill. They were friendly, and we communicated very well through the whole removal process. We did not have any damages to any of our Staff which is a bonus, I recommend them for House removals if needed.🫡🫡⭐️⭐️⭐️⭐️⭐️

We cannot thank Artaur and Rowan (sp?) more, they were simply amazing. They exercised such strength and care with all our belongings which included some delicate furniture and paintings. All done with a smile, humour and everything on time. They were great ambassadors for Amishaws Removals and Storage.
We highly recommend them and the company - thank you

Darin and Rory moved me at short notice. They were professional throughout overcoming a challenging delivery location. Cheery and hardworking, both are a real asset to Armishaws.

Our packers, Ben and Sam were brilliant. Every thing was packed carefully and nothing seemed to phase them. Even the heaviest items were no problem to them. Unloading was just as efficient and we are very grateful for their care.

Highly recommend Armishaws. Toby and Harry were brilliant and got everything done quickly. It was a long two days for them. They took great care with most of our items. Two small things got broken but that’s to be expected in a big move. Thank you xx

Armishaws moved us from North Dorset to Newquay. Communication with the office team before the move was good, and the Transport manager took extra time to check access at the Dorset end and check parking restrictions with Cornwall council. The team for the move, Ben and Sam, were fantastic. They were friendly and cheerful and nothing was too much trouble. They worked incredibly hard over our 3 day move and coped with the challenging access and additional stairs with no complaint. And all of this for a very competitive price. Without doubt a 5 star experience.

I'm in the Army and move house every 18 months. I've moved a lot. Removals are a mixed bag and there's always a sense of foreboding before a move.

However, Armishaws have been superb from start to finish. Great comms and a hardworking, diligent team on the ground led by Artur, with TJ and Doug, who really looked after my stuff. They arrived at 9am promptly and made short work of my 4 bed house, packing everything meticulously yet completing the loading by 4pm.

The unload was even quicker. The team were a delight to have in the house and I cannot fault them at all. In future, I will always request Armishaws.

Good timings and the staff were friendly. All good.

Rob and Ben our moving team worked really hard in very high temperatures, it was a very hot couple of days! Our home contents were wrapped and loaded carefully, with no damage to any of our items. They were friendly and helpful throughout despite the difficult conditions.
We would have preferred to receive boxes prior to the move as we usually pack ourselves, after 10 moves this is just our preference, as it makes it quicker and easier on moving day. Other removals companies have provided us with boxes in the past, but on this occasion our request for boxes was denied.
Our pre-move survey was conducted via video call by Andrew, who again was polite and friendly. This was our first survey done in this way, we have always had them done in person before. We prefer the in-person surveys, but can appreciate this isn’t always going to be feasible due to distance.
Overall it was a good moving experience.

We had a fantastic experience with Ben and Rob from Armishaws after a recent move across the country.

They were both polite, punctual, friendly and made the process smooth and stress-free. They both remained pleasant and professional despite being faced with exceptionally hot weather and difficult parking.

All of our belongings were well looked after and nothing was damaged, they took great care when packing and unpacking.

The wider team were also responsive to enquiries and really helpful when we needed to make adjustments.

We would highly recommend anyone to use this company and would gladly use them again in the future.

Really careful packing, hard working even in 35 degree heat and the team were amazing! Packed and delivered the next day.

The crew Darin and Doug were amazing. They arrived on time and were polite, hardworking and careful moving our belongings.

We had Ben and rob move us, they were excellent removal men! Professional and careful with our belongings and also a good laugh, however the company itself needs to work on its communication and planning!

Friendly, helpful, professional team. Made it very easy and took great care with our possessions.