The Arkadium support team responds promptly to any concerns I may have with their different games. The feedback I received helps me greatly in improving my ability to succeed in the games I play thro... Se mer
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Det här tycker kunderna
Imagine a company wherein you can pay a premium for NO ADS. Well with this company that's a total lie. The company's latest foray into cheating its premium customers is a game called Solitaire Farm Se... Se mer
Företaget har svarat
I love playing on Games for the Brain from Arkadium. I was having problems with a couple of the games not playing smoothly, so I turned to Arkadium support for help. I got almost immediate response f... Se mer
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The agent was very quick to recognise the problem I reported and kept me informed at every stage. He was also fast in responding to my emails and proved himself not only incredibly professional but al... Se mer
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Företagsinformation
Skrivet av företaget
Arkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Kontaktuppgifter
West 25th Street 40, 10010, New York, USA
- + 1 (212) 337 37 01
- support@arkadium.com
- www.arkadium.com
4,5
Utmärkt
542 omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Arkadium - Quality 360
Arkadium - love the quanity and quality for the games they offer... addicted to WordWipe! And the customer service exceeds anything I experience in the current marketplace. If you have a question or a problem they are right on it! Cost is reasonable, give them a try! Gail :)
4 december 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Gail,
Thank you so much for the wonderful feedback! We’re thrilled to hear how much you’re enjoying the variety and quality of our games — and that WordWipe has you hooked 😊
It also means a lot to know our customer service has stood out to you. Thanks for recommending Arkadium, and happy gaming!
— The Arkadium Team
I Can't start my day without my…
I Can't start my day without my crossword puzzle and when it didn't work, I contacted Arkadium. They fixed it on Thanksgiving. That's service!
27 november 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Jerry,
Thank you for the great review! We’re really glad we could get things fixed for you — especially on Thanksgiving.
It means a lot to know our puzzles are part of your daily routine. Thanks for playing with Arkadium!
— The Arkadium Team
Great Customer Service
Attentive customer service with great follow through
20 november 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Carrie,
Thank you for the kind words! We’re glad to hear our team’s follow-through made a positive difference.
We appreciate you taking the time to leave a review.
— The Arkadium Team
Svar från Arkadium
Hi Deb,
Thank you for the great review! We’re happy to hear everything was fixed quickly and that you’re enjoying the games.
We really appreciate you taking the time to share your experience.
— The Arkadium Team
I have been playing Arkadium games for several years.
I have been playing Arkadium games for several years. I have enjoyed the experience tremendously. I have contacted them twice: once to add an off-the-clock option (for us slow reflex seniors), and once to fix an ad overlay issue. Both times, Arkadium has responded quickly and favorably. They have also been friendly and courteous in all their communications.
23 oktober 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi LAF,
Thank you so much for being a longtime Arkadium player and for sharing such thoughtful feedback.
We’re really glad to hear you’ve enjoyed the games over the years and that our team was able to help quickly with both your suggestions and technical issues. Your kind words about our support mean a lot to us.
Thanks again for playing with Arkadium!
— The Arkadium Team
They were helpful and humourous at the…
They were helpful and humourous at the same time.
26 november 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi John,
Thank you for the great feedback! We’re glad our team could be both helpful and bring a bit of humor to the experience.
We really appreciate you taking the time to share this.
— The Arkadium Team
This particular issue took a very long…
This particular issue took a very long time to solve. I am confident that it has been solved
22 november 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Frederick,
Thank you for your patience and for following up. We’re sorry that resolving this issue took longer than expected, but we’re glad to hear it has now been fully solved.
We appreciate your understanding and your feedback.
— The Arkadium Team
…"Por fin, todo bien"
He tenido problemas pero los han resuelto con efectividad, experiencia buena pues el resultado ha sido convincente.
Gracias
17 november 2025
Omdöme utan inbjudan
Svar från Arkadium
Hola Roberto,
Muchas gracias por compartir tu experiencia. Nos alegra saber que los problemas se resolvieron de forma efectiva y que el resultado fue satisfactorio.
Gracias por jugar con Arkadium.
— El equipo de Arkadium
Excellent all around
The game is very good and engrossing. The support is prompt and friendly. There is rarely a glitch or a crash. Superlative!
17 november 2025
Omdöme utan inbjudan
it is all working great again
15 november 2025
Omdöme utan inbjudan
They always completely understand…
They always completely understand and swiftly react to any problems you may encounter with kindness and care. I have always found this to be the case during the 5 years I have been using and playing their games.
I am a 75 year old lady who really appreciates this kind of customer service.
6 november 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Linda ☺️
Thank you so much for your heartfelt review and for being with us for over five years! We're delighted to hear that our support team has consistently understood your needs and responded swiftly with kindness and care. Your kind words mean a lot to us, and it's wonderful to know that our service resonates with you.
We're honoured to have you as part of our gaming community and are always here to help ensure you enjoy your experience. Thank you again for your loyalty and trust! 🎮🌟
Enjoy playing the games
Enjoy playing the games. Don’t mind the ads on free version, apart from the recent Hush fashion advert which flashed regularly in the top of the game screen. Reported it to Google to no avail re possible medical issues. Certainly will not be buying anything from Hush after being bombarded by an eye test for a month.
22 oktober 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi A Lashbrook ☺️
Thank you for taking the time to share your experience with our games. We're glad to hear you're enjoying them and appreciate your patience with the ads in the free version. We're sorry to learn about the flashing Hush fashion advert — that sounds frustrating, and your feedback is very important to us. We'll look into this issue to ensure that ads do not negatively impact the gameplay experience.
Please feel free to reach out if you notice anything like this again, and thank you for being part of our community! 🎮👍
The programmers have made this game so…
The programmers have made this game so difficult that it is not fun anymore. They added all these "Glass" bubble at every level and it chews up what ever shots you have remaining. You might as well just shoot all your ammo in the first or second level since you'll never get anywhere the way it's designed.
22 oktober 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Arkadium Player!
Thank you for sharing your feedback — we’re sorry to hear that the recent changes have made the game less enjoyable for you. Our goal is always to keep the gameplay challenging but still fun and rewarding, so your input about the “Glass” bubbles and overall difficulty is very helpful.
We’re continuously reviewing player feedback to fine-tune game balance and improve the experience for everyone. If you’d like to share more details about which level or moments feel especially frustrating, please reach out to us at support@arkadium.com
— our team would love to take a closer look.
We truly appreciate you taking the time to let us know how you feel and for being part of the Arkadium community.
Comments section has gone
A sad decline from an enjoyable site to a 'new improved' version that has too many bugs in the games. Continual release of new games while neglecting the existing games that I enjoy playing. Some game bugs have been there for many months. I am tired of being referred to support. They try to help but it is the Developers who have to fix the issues. I am sick of working my way through many levels of a game I enjoy to suddenly find my progress has been wiped and I am back at the start. Now suddenly, the comments section for each game has disappeared!! Why? Arkadium doesn't want us to complain where other players can read it? Having a polite but powerless support person respond to complaints is not very useful. I'll keep playing the games that work okay, there are some, until my year long subscription expires. Very disappointed.
17 oktober 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Holly! We’re truly sorry to hear about your recent experience and understand how frustrating this must be. We greatly appreciate the time you’ve spent playing and supporting Arkadium, and it’s disappointing to hear that the newer version hasn’t lived up to your expectations.
Your feedback about game bugs, lost progress, and the removal of the comments section is being shared directly with our development and product teams. We know these issues can disrupt the fun and reliability you expect, and we’re actively reviewing ways to improve stability and transparency.
We also hear your concern about being referred to support — while they do their best to assist quickly, we recognize that lasting fixes must come from the development side. If you’re currently experiencing any specific issues, please reach out to us at support@arkadium.com
with as much detail as possible — this helps our teams diagnose and resolve problems more effectively.
We value your continued play and hope to restore your confidence before your subscription ends. Thank you again for taking the time to share your honest thoughts — they truly help us improve.
new silly season layout is hopeless
new silly season layout is hopeless. Same old games so why bother. Site constantly freezes and you have to go back to main title and chase the game you want down the list. The game never follows on it just keeps trying to reload.
7 oktober 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi there 👋
We’re sorry to hear the new layout and freezing issues have made it frustrating to play — that’s certainly not what we want for our players. Your feedback about the layout and game flow is really helpful, and we’ll share it with our team. Please contact us at support@arkadium.com
so we can look into the freezing problem and help you get back to smooth gameplay. 💙
Constant freeze ups throughout site
Constant freeze ups or the browser simply closes. This is playing the so-called free games and probably doesn’t happen with the paid subscription. There are no issues with other game websites on the same device. No fun, just frustration.
7 oktober 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi! We’re sorry to hear about the constant freezing and browser issues — that sounds really frustrating, and it’s definitely not the experience we want for our players. Our free games should run just as smoothly as the subscription ones. Please contact us at support@arkadium.com
with details about the device and browser you’re using, and we’ll be happy to look into it for you. 💙
Horrible
Horrible. Freezes a lot, and when it’s not freezing, it is mind-boggingly slow and jerky. One good thing: I want to cut down on my online game playing, and Arkadium’s performance is so poor, I’m finding it easier to cut way down (not easy because I loved bubble shooter!).
27 september 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Nancy LANG 👋
We’re really sorry to hear about the freezing and slow performance — that’s definitely not the experience we want you to have, especially since you enjoyed Bubble Shooter! 💙 Our team is investigating performance issues to ensure the games run smoothly again. Could you please reach out to us at support@arkadium.com
with more details about what you’re experiencing? We’ll do our best to help.
The format is very slow making it…
The format is very slow making it impossible to win any game here. I won't pay for a game that so slow. Pogo is so much faster and better!!!!
15 september 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi Orom 👋
We’re sorry to hear that the game’s speed affected your experience — that’s definitely not what we want for our players. Our team is always working to improve performance and gameplay. Could you please contact us at support@arkadium.com
and let us know which game you were playing? We’ll be happy to take a closer look and help.
Schlechte Seite
Schlechte Seite. Spiele brechen mittendrin ab. Macht keinen Spaß mehr. Unnütze Werbung. Bin sehr enttäuscht.
13 september 2025
Omdöme utan inbjudan
Svar från Arkadium
Es tut uns sehr leid zu hören, dass Sie Probleme mit unseren Spielen und der Werbung erlebt haben. Das soll natürlich nicht passieren. Wir möchten uns das gerne genauer ansehen – könnten Sie uns bitte mitteilen, welche Spiele betroffen sind? Schreiben Sie uns einfach an support@arkadium.com
, und unser Support-Team hilft Ihnen gern weiter.
Prompt reply
The agent replied quickly and courteously, answering a query which was nothing to do really with a specific game. The answer helped me a great deal.
31 augusti 2025
Omdöme utan inbjudan
Svar från Arkadium
Hi! Thank you so much for your kind words! 🌟 We’re delighted to hear that our agent was able to provide you with a quick and courteous reply, even outside of a specific game question. It’s wonderful to know the answer was helpful for you — we’re always here to assist with anything you need. 💙
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