Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
2,5
6 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I made a purchase when they were about to close their store and bought 3 things on 25 januari of 2026 and have not received anything as of augustus besides just creation of tracking info and would really like my money back
I paid 28.7 euro and wasted my money please give me a refund
Ordered from their site about a month ago and these have yet to be shipped. Have contacted them on various occasions with no response. The tracking info on their site says the order is still in progress and has not shipped. I am very angry and disappointed. I will be contacting my bank to request a refund and I will be telling everyone to stay clear from this company.
I had previously purchased from Arcticus years ago and genuinely appreciated their mission supporting Arctic wildlife conservation. When I received their message about the final sale and the difficulties they were facing, I felt truly saddened and decided to place another order to support them one last time.
Unfortunately, the experience this time was very disappointing.
After placing my order, the delivery timeframe passed and the tracking information provided never showed any shipment progress beyond the creation of a shipping label. I tried contacting the company through multiple channels but never received any response.
Since there was no communication and no shipment update, I had to open a PayPal dispute to protect myself. The case was immediately closed in my favor and I received a refund.
I am relieved that I did not lose my money, but I am honestly disappointed. I genuinely cared about their mission and would have preferred transparency and communication rather than silence.
I hope this situation was due to operational difficulties, but clear and responsive customer support is essential — especially during a final sale.
Never recieved my ordered backpack! Very angry, spent money and now...?
Ordered 4 Weeks ago, still nothing. Get no answers after writing emails.
I made my order on Nov 22. The product delivery launched one day after the purchase. Then it is a long wait. The product tracking showed that my product went from Germany to Geneva. Even the last info was showing Location "Unavailable", the date was Dec 9.
After that, I saw no more updates. I was very happy and expecting the cute and nice design of the water bottle I ordered. Now I even asked for a refund but the Customer Service didn't reply anything. It is more than 40 days from the date of purchase, which is valid for a refund according to its refund policy.
I didn't get anything but paid CAD35. I feel like it's a scam.
I ordered a water bottle as a Christmas gift. It didn’t arrive for a while, but 4 days after Christmas it arrived. I was still able to gift it to the correct person. The tracking worked fine for me, but it didn’t work out for others I see from other reviews.
Everything is fine, just it takes the company too long to get it delivered.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
