I m so glad I purchased a pair of sneakers from this brand. They have really nice vicuña too and I was overall satisfied with customer service . They kept me in touch with all updates ! I m glad I cam... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience overall. Ordered a pair of shoes and there was a small issue once they were delivered with the finishing. The team went above and beyond with great customer service, offerin... Se mer
I'd love to write a positive review about the sneakers I ordered 13 months ago. Unfortunately, I haven't received them and as each day slips past with no communication from Archibald, I fear I'll nev... Se mer
Pros: - Glasses are beautiful - Better prices than high street - Customer service is stellar Cons: - Delivery time isn't ideal (8-10 working days) - 5-day deadline & then slapping a £17... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Archibald London is a unique platform that makes the finest, most beautifully crafted products available directly to you without the excessive mark-ups of conventional luxury retailers.
Kontaktuppgifter
8 Devonshire Square, EC2M 4PL, London, Storbritannien
- +44 330 223 0728
- info@archibaldlondon.com
- www.archibaldoptics.com
3,7
Medel
108 omdömen
Ingen aktuell inbjudningshistorik
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great product poor delivery time
Great glasses at a good price. Had them a month or two now and they seem sturdy and a good fit. Lovely design for the price.
The only issue I have is with the delivery time and process. My three try-on pairs were delayed. I got those, returned them and chose the ones I wanted. Then the order was delayed. In all, it took about 4 weeks to get the glasses when my expectation had been a week to ten days.
Overall I'm happy though since the product is good and competitively priced.
27 juni 2014
Omdöme utan inbjudan
Svar från Archibald London
Hi Mark,
We hope you are well. We investigated your account as our customer service is of the utmost importance to us. I can see that your order was delivered within the 10-12 business day delivery time that we normally quote.
All customisations also takes place in Japan, as we do not sacrifice the quality for anything and hence the reason that the level of quality we offer is unparalleled.
With regards to your Home Try On Kit, these are normally dispatched the next working day or same day if order is made before 3pm. What had happened at the time of your order was an article in the Sunday Times depleted all Home Try On Stock and in response to this we had called in a further stock from Japan to use as Home Try On. This was done so we could still service orders, and all customers who had to wait a little time for their Home Try On Kit were informed about what was happening.
Ultimately, we try at every stage to be as transparent as possible with what is happening within Archibald Optics - and this means keeping customers in the loop at all stages during their order.
We apologise that you had a negative experience and do understand that one would like their product quickly - however the main delivery was in fact within time and if ever the situation arises where we are late, we would take the necessary compensation steps.
Thanks and Regards,
Dutch (Archibald Optics London)
Stylish contemporary product at incredible price
This is a smart business. The process is well thought out and easy to use. And the product is staggerlingly well priced. I rarely write reviews. Even rarer to write good ones. But I really would recommend AO.
27 juni 2014
Omdöme utan inbjudan
Superlative customer service, superlative product.
Email contact and assistance over a bank holiday weekend, great specs at half high street prices, beautifully packaged. Zero complaints!
27 juni 2014
Omdöme utan inbjudan
Perfect.
1. Amazing price 2. Stunning quality 3. Thoughtful and patient customer service.
8 januari 2014
Omdöme utan inbjudan
Fantastic concept, great looking glasses with competitive pricing
Had a great experience with Archibald Optics. I tried two home-trys before making a final decision and couldn't be happier with my choice. The frames are lightweight, the price was brilliant and the turn around for delivery was awesome. Customer Services were always on the ball and really helpful without being pushy.
Have recommended a number of friends
6 januari 2014
Omdöme utan inbjudan
Awesome glasses, great customer service.
Pros:
- Glasses are beautiful
- Better prices than high street
- Customer service is stellar
Cons:
- Delivery time isn't ideal (8-10 working days)
- 5-day deadline & then slapping a £175 charge if the try-on kit isn't posted back on time is a bit jarring
7 oktober 2013
Omdöme utan inbjudan
Svar från Archibald London
Dear Customer,
Thank you for your kind review and your business. Regarding the cons you mentioned we would like to inform you that our deliveries are customized from Japan and this contributes to the 8-10 day delivery time. It is a time sacrifice we decided to make to ensure our products receive the most attention and are made with highest quality material. To improve our transparency, we are developing an online system whereby customers will be able to track their order through each stage of the process, from order, to production, to delivery.
Regarding the Home Try On Kit, we technically provide a generous 28 days to our customers to try on pairs before ever charging for a non-returned kit. We also remind our customers via email twice, that the kit must be returned to avoid incurring charges. The five day deadline stated on our website is used to encourage turnaround, but in fact, we have had patrons keep the kit for up to a month with no hassle or charges. The initial deposit is in the form of a PRE-AUTHORISATION (much like hotels do for mini bars) and is never actually removed from ones account during this period.
Since we believe so much in the importance of your eyewear decisions, and our customers, we are always happy to accommodate customers for unique requests, and extended try on periods. A charge is NEVER taken until a personal investigation is carried out with one of our staff and the patron informed prior to us doing so. Thank you for your comment. We will make sure our rules are clearer stated on the website.
We also encourage our customers to contact us with any questions, concerns, or recommendations. We are a young fashion start up with open ears and appreciate your support! Thank you for your business. We look forward to serving you.
Best,
Archibald Optics
Breaking the stranglehold of the high street optician in the UK
Used the home try on service twice, as the eventual specs i ordered were not originally available. Had friendly emails over the delayed return of home try on pairs due to my throwing their packaging away in error. Easily sorted. The final pair are superbly made, and suit me. Will get another pair.
5 oktober 2013
Omdöme utan inbjudan
The quality of glasses was incredible, received lots of compliments!
I bought the Ayrton in Havana Brown and I've never received more compliments! I had them a few days and literally received three compliments on the rail and on my way to work. The Aryton has proved to be sophisticated, yet simple and stylish. It is fashion forward style and I love the classic British chic look and feel of them! I'm looking forward to ordering another pair with a different lens color as well.
27 september 2013
Omdöme utan inbjudan
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