Was recommended to this company by a friend of my wife, looked to be saving maybe 10-25 dollars a month for a few years. Ended up putting solar on our house and they have charged me hundreds of dolla... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is a scam!! They took over our comed account then stopped paying the bill. We never got any notifications that our account was past due even though the Comes account was on MY email it was only g... Se mer
This started as a good company. I liked my service. I liked the idea of contributing to the green energy movement rather than exclusively relying on coal (which is my city's primary energy source).... Se mer
I am concerned about climate change, and my house is unsuitable for solar panels. At an Eco Fair, I spoke with a representative from Solar Landscape, a community solar developer, and soon subscribed t... Se mer
Företaget har svarat
Företagsinformation
- Leverantör av förnybar energi
- Databashantering
- Elproduktion
- Förnybara naturresurser
- Leverantör av solenergiutrustning
Skrivet av företaget
Arcadia's community solar program is now operated by Perch Energy.
Kontaktuppgifter
555 11th Street NW, 20004, Washington, USA
- customercare@arcadia.com
- www.arcadiapower.com
2,6
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1 tn omdömen
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U must say...Great Company
U must say...Great Company! Never had any problems with my bills and my bill were never High!
31 december 2022
Omdöme utan inbjudan
Svar från Arcadia
Hi Richard, thank you so much for taking the time to leave such a wonderful review on TrustPilot! We greatly appreciate your kind words and are thrilled to hear that you had a positive experience with Arcadia.
We value your input and are always eager to enhance our customers' experiences. If you have any further suggestions or feedback, please don't hesitate to reach out and email us at support@arcadia.com or call us at 866-526-0083 (9am-7pm EST, Mon-Fri). Thanks again for reaching out!
I haven’t really decided if this is…
I haven’t really decided if this is good company or not my last monthly bill to xcel was late. I contacted Arcadia on it and told them I paid my bill to current and then Arcadia took out what I was supposed to pay for those two months now I have no idea where this $300 went.
They have not reached out in the three emails I have sent them.
24 april 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Rach, we’re sorry to hear of your experience and would be glad to make it right.
It sounds like you may have Auto-Pay in place with Arcadia which means that we would manage your bill payments to Xcel following your account enrollment. Our team would be glad to investigate and get you a response to your inquiries.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Rude salesman, seems like a huge scam
Just had a salesman come to my house and he went through the entire process, then states I have to set up automatic payments to them, I refused because I don’t trust them yet, he walks away complaining quite loudly that I just wasted all of his time, if that’s how they treat prospective customers I hate to think of how you’re treated after you sign a contract, don’t do it.
21 april 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Joseph, we’re sorry to hear of your experience and would be glad to make it right.
Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings.
Arcadia does everything it can to be clear and transparent with our members and prospective members. We are sorry to hear about their experience with one of our representatives and we appreciate their feedback as we’re always looking for more ways to improve our member communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Scam/ impossible to cancel
They have been overcharging my electric leading to a multi hundred negative balance with my provider. I’ve tried to cancel which apparently is a multi month process where they continue to overcharge me and add to the surplus sitting with my energy provider.
12 april 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Sean, we’re sorry to hear of your experience and would be glad to make it right.
It sounds like you may be enrolled in our Community Solar program. All members enrolled in Community Solar get to keep a certain portion of the savings generated by their portion of the solar projects. The remaining amount of savings goes back to the solar developer to maintain the project. If the application of savings credits has resulted in a credit balance on your utility account, that balance is ultimately yours to keep and will apply to charges with your utility over time until used in full.
Community Solar cancellation periods vary based on state. Our Support site has articles for each state’s Community Solar cancel period:
https://support.arcadia.com/hc/en-us/sections/360001917554-Local
A cancellation period is in place because this is the time it takes for the solar developer and utility company to fully process your unenrollment from the Community Solar project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday. All the best.
Great idea but they are a scam
Great idea but they are a scam. You will not save money. After over a year, I was assigned a solar farm. Saved about one dollar and then they stopped service without
notice. They have no real customer service.
11 april 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi CL, we’re sorry to hear of your experience and would be glad to make it right.
It sounds like you were enrolled in our Community Solar program, which is designed to save you money on your bill over time. We aren’t able to look into your account without more information, but we’d love the opportunity to understand your experience. What you’re describing regarding account closure doesn’t sound normal, so we’d really love to investigate that as well.
We’re very sorry to hear that your experience with our Customer Support team didn’t live up to your expectations. You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 7pm EST, Monday through Friday to work toward a resolution together. All the best.
Scam Company
Scam Company
Do not sign up. Bills 2 -3 times higher after a couple months. Total scam
22 mars 2022
Omdöme utan inbjudan
Svar från Arcadia
Hi Jason, we’re sorry to hear of your experience and would be glad to make it right.
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. From there, we can address your concern. All the best.
Nope
Horrible, do not do it. Terrible customer service and they do not outline fully their terms when you sign up. Charged 3 weeks early for the next month’s electric supply, a week after I had already paid for the current month. Called for refund and was offered $120 in gift cards if I stayed — was charged $160. Told customer service to deactivate my account and found out weeks later it was still active. They never even located a solar farm for me, just were a middle man third party electricity source. BEWARE.
20 mars 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Christine, we’re sorry to hear of your experience and would be glad to make it right.
To clarify, an Arcadia Auto-Pay charge would have only occurred three days after your clean energy statement was sent to you over email for your review. When you sign up for Arcadia and enroll in Community Solar, it may take a few months to see savings due to the time it would take to allocate your account to a Community Solar project.
It looks like your Arcadia account is closed as requested at this time, and a confirmation email should have been sent your way.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
Increases your energy expenses, and makes bills uneven
After my 3rd year of surprise bills that are 2 or 3 times the normal monthly bill, I have canceled. Absolutely horrible customer service that makes promises and doesn't follow up, and can't or won't explain things clearly. Rhode Island resident.
15 mars 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Andy, we’re sorry to hear of your experience and would be glad to explain.
It looks like you have reached out to our Member Experience team regarding your Arcadia billing. As a reminder, all members enrolled in Community Solar in Rhode Island get to keep 10% of the savings generated by their portion of the Community Solar project. The remaining 90% goes back to the developer to maintain your project. This results in an overall savings to you.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
They cost me over $600 and it's not over yet - AWFUL
Wow I'm not sure how this company has good reviews? Probably paid and from friends and family? To do you all a favor I hope you research them before you sign up for their program because they cost me so fat over $600 and it takes MONTHS to cancel them. We installed solar panels last year and even though our Xcel bill is tiny because of the credits we have from our solar panels (which we owe btw) Arcadia is charging us full price of energy spent, meaning we are paying panels plus paying Arcadia for using our own produced energy. And it's been going like that for 10 months. I've been on email with them since January trying to get those credits back and to cancel Arcadia service without success.
9 januari 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Aleksandra, we’re sorry to hear of your experience and would be glad to clarify.
To clarify, with Xcel as your electric utility provider, you can have rooftop solar panels and Community Solar with Arcadia simultaneously without interference. Through Community Solar with Arcadia, you keep 5% of the production of your Community Solar subscription. This is separate from your rooftop solar panel production as we do not charge you in association with those rooftop solar panels.
To discuss account-specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
Go onto the BBB and read all the…
Go onto the BBB and read all the complaints about how they fraudulently charge your account when you have told the door to door rep NO multiple times. Arcadia, how did you get my bank account information and take money from me without my authorization? How did you become a 3rd party billing with Ameren IP when again I did not authorize anything or sign up for anything?
21 februari 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Sally, we’re sorry to hear of your experience and would be glad to make it right. You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. This way, we can ensure that this feedback regarding your door-to-door experience is addressed on our end. As well, we can ensure that any necessary updates are made to your Arcadia account. All the best.
Total ripoff
Total ripoff. They claim to save you 10% off your energy bill but due to scam billing practices- you pay 40% more. This is a scam company. DO NOT USE THEM
21 februari 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Pat, we’re sorry to hear of your experience and would be glad to make it right.
It sounds like you may be referring to our Community Solar program which results in savings on members’ accounts. You can learn more about Community Solar here: https://support.arcadia.com/hc/en-us/categories/10657980522391-Community-Solar-
You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
My utility bill went up significantly…
My utility bill went up significantly this winter. I assumed it was due to the season and global energy supply issues. Have Been using Arcadia for around 3 years. When reviewing my regular utility provider bills with the community credits, they at times would not match. Arcadia has no transparency into your personal account to understand the cost breakdowns clearly. It requires a call each time. This particular time they did admit there was an accounting error between systems on their part. Due to the lack of transparency, I have decided to cancel my account.
2 februari 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Dave, we’re sorry to hear of your experience. We would advise checking out our Support Center at https://support.arcadia.com/hc/en-us for explanations of different billing situations. We are always working to improve our communication, particularly regarding billing. Your feedback will be taken into consideration.
For any questions about your account, you are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
Watch for doubling of bills
The first few months of using Arcadia was fine. Then I suddenly was charged double what my utility usage was. I called for an explanation and got three different answers. First they said the utility made a mistake, then they said the solar field 'overproduced', then they said it was their mistake. Either way I had a $300 credit with the utility company that I can't get to and they can't tell me when I'll get that money back. For some reason Arcadia decided to give my utility a $300 interest-free loan from me and can't explain why. They do not disclose anywhere that this could happen. If you use them, when you get the email saying they're going to charge you, make sure to login to your utility account to se what you're about to be charged so you can stop them from charging extra fees.
30 januari 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Brian, we’re sorry to hear of your experience and would be glad to make it right. You are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. We’d be glad to locate your account to better pass along your feedback and share the reasoning for your billing. All the best.
Ther have displaced 54 tenants
They have displaced 54 tenants. The option was to have the rent doubled. They seem to be so nice.... stab you in back
31 januari 2023
Omdöme utan inbjudan
Svar från Arcadia
Hi Diane, we’re sorry to hear of your experience. To clarify, Arcadia is a tech company empowering energy innovators and consumers to fight the climate crisis. We do not manage any residences or rent payments. We would recommend contacting your property manager directly with any questions and to share any feedback.
Billing issues and horrible customer service
They didn’t charge me one month then double billed me the next month. The $5 credit they offered for this inconvenience isn’t enough to cover the late charges from my real energy company. Additionally, they told me it would take 90 days to cancel my account with them. This is a much longer time period than the 30 day cancellation they promised at sign up. Horrible company with horrible customer service.
20 december 2022
Omdöme utan inbjudan
Svar från Arcadia
Hi Brett, we’re sorry to hear this and would be glad to work with you to make it right.
Once enrolled on a Community Solar farm, the cancellation process does take a 90 day period to complete. However, we would always be able to cover any late fee incurred due to a lapse of billing in error. We’ll be reaching out to you directly to discuss your compensation for the late fee.
To discuss account specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
I have been very happy with Arcadia but…
I have been very happy with Arcadia but my friends and I are ‘senior citizens’, and I’m sorry to say, many aren’t open to change.
3 januari 2023
Omdöme utan inbjudan
A very mixed bag
The entertainment was excellent. The food was pitiful unless you pay extra for the special dining rooms. Christmas dinner was a joke. One potato, three hard sprouts ,a lump of something , two carrot slices and some dry turkey. A trifle which was inedible biscuits and dry cherries. Shameful.
29 december 2022
Omdöme utan inbjudan
Svar från Arcadia
Hi Paul, we’re sorry to hear of your experience. However, it seems you may have been looking for a different company.
Here at Arcadia, we work to provide our members with clean energy solutions for their home. We offer a number of programs where members have the ability to receive savings on their utility bills, such as Community Solar. All the best.
Price was fair for almost 2 years
Price was fair for almost 2 years. Then they raised bill by 50% and told me 6 months to cancel.
2 december 2022
Omdöme utan inbjudan
Svar från Arcadia
Hi Brad, we’re sorry to hear of your experience and would be glad to make it right.
For our team to investigate, please message us the email address on file for your Arcadia account. From there, we’ll have a team member reach out to address your billing concerns and account cancellation process. Alternatively, you are welcome to reach out to our team over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
Not clear that Arcadia can actually supply solar power
Signed up for a solar farm in May of 2021. Here it is December of 2022 and they tell me again that I will be seeing savings "in a month or two", for probably the fifth time when I have complained. It is not clear to me that this is legitimate. I have filed a complaint with my state public utility commission.
16 december 2022
Omdöme utan inbjudan
Svar från Arcadia
Hi Barb and Les, we’re sorry to hear of your experience and would be glad to make it right.
Community Solar project development timelines can be affected by factors outside of Arcadia’s control. We are able to view anticipated project start dates based on information available at any given time, which means that a communication could occur prior to an update to the anticipated project start date.
You are set for enrollment on a new Community Solar project in your area with an anticipated start date at the end of January 2023. Savings would begin applying to your statements within a billing cycle or two of that time.
To discuss account specific information, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
Poor customer service and dishonest billing
Update: The company states they have sent a refund. I have as of 12/20 not received it. They initially stated it would be refunded to my original payment. When I inquired further after not receiving it, they are now stating they have sent it to the address I moved away from in September, which started this whole mess. They have not provided a tracking number. I continue to be disappointed in their poor communication and service. I still have yet to even discuss this with someone via phone as their billing service is unavailable by phone.
I had no issues with this company until I was switched to community Solar. Then my bills tripled and quadrupled. My electric bill did not. I ended up with a $1658.48 credit to my electric company National Grid. I called to cancel and was informed it would take 90 days. I was moving within this time frame and was assured that when I moved, the credit would be refunded to me and my Arcadia account closed. After closing my account, National grid sent the credit back to Arcadia because it was a Solar credit. (Understandably this was their mistake but they told me my solar company had to send me the money back) this was November 3. I contacted Arcadia that week and they told me they would escalate my case and get back to me. I contacted them again on 11/29 and they told me they were “still looking into it.”
I filed a complaint with the better business bureau and since that time the company has refused to respond to me. They still have my money and will not give me any updates on what the ongoing timeline is to return my money.
In addition, they overcharged my last bill by > $400. I was fortunately able to get that resolved through my credit card company.
This company has dishonest billing practices and incredibly poor customer service in regards to resolution of billing issues.
I would recommend extreme caution before signing up especially with solar.
3 november 2022
Omdöme utan inbjudan
Svar från Arcadia
Hi Carla, we’re sorry to hear of your experience and would be glad to make sure you receive any value owed to you.
It looks like your enrollment in our Community Solar program resulted in a credit balance accumulating on your utility account, 95% of which is still yours to keep.
I can confirm that the refund owed to you has been initiated and should have been received on your end by 12/15/2022. Our Billing team sent a confirmation email explaining this situation and the timeline for the refund on 12/12/2022.
To discuss account specific information, such as the specific calculation of your last billing statement with us, you are welcome to reach out over email at support@arcadia.com or to give us a call at 866-526-0083 from 9am to 5pm EST, Monday through Friday. All the best.
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