Appliance World Omdömen 

Ordered washing machine after lunch, they managed to get me on the van and delivered next day, driver patient and helpful, based on this order would recommend.

Appalling service.

Chased on two occasions, only to be informed after a week of placing the order that the item was not available with the manufacturer and no future delivery date could be given.

Fairly indifferent response from customer services. Certainly could not recommend.

Would not recommend to anyone.
Ordered a gorenje oven, had a confirmation email of order but no other communication for delivery etc for around 6 weeks of which I waited for them to contact me. I eventually decided to call them to find out what was going on, they told me the oven was out of stock hence the delay, fair enough however I still would of liked to have been made aware of this, the lady I spoke to assured me she would call and find out how much longer I would be waiting and call back to let me know. Days later still nothing so I call again to be told my oven has probably came in a few days prior to my call waiting for delivery to be arranged. When delivery finally was arranged the driver left my near £500 oven on my doorstep in the rain as he was not insured to take the appliance upstairs, something I feel, should have been made clear to me at ordering when I asked if they were able to fit the oven after "bringing it upstairs" as I had presumed it would be brought up to my flat for me like every other appliance I have ever purchased had been.
When I finally got the oven up and wired in, the hobs would not come on, the oven was faulty, not there fault however I had lost all patience with the company and requested a refund and collection of the oven instead of a repair or exchange. They sent a driver out to collect the oven from me after I'd got it back downstairs, he was very helpful and polite. I called appliance world a few days after the collection of the oven as I hadn't heard anything from them assuring me of the safe arrival of the return. The male I spoke to assured me it had got back to them and the refund had been approved and would be in my account within 7-10 working days.
Two weeks later I still have no refund, I again have had to call them to find out what is happening, no refund has been approved to come back to my account. Rob who I spoke to today assures me it will be back in my account by the end of the day today, I can't say I am holding out much hope for this to happen.
I understand I am one of many customers, not all with bad experiences, if you are going to use this company please ask to deal with Rob (atleast I think that's his name) he seems to be the only one who knows what he's doing and actually wants to help!

We ordered 4 appliances in total, 3 of which are perfect but one appliance did not suit my kitchen (my own fault). The ordering process was really easy and friendly and great to deal with real people on the phone opposed to faceless organisations. Their 'bulk discount' also makes their products competitive (we did a LOT of research!) The 4th appliance that had to go back, we have exchanged for another one which we needed very quickly. Both Rob and Lydia have ensured that has happened to the best of their ability. I would use them again and recommend them to anyone who wants good products at a good price where customer service is important to them.

Ordered a Neff dishwasher 11-08 , no contact whatsoever, called following week still not been dispatched or even pass to the delivery dispatch team , called again and was told not worked out schedules for next week yet!! shocking service unsure if they actually know what they are doing ....

Excellent service. Got all my kitchen appliances from Appliance World. Great price and excellent communication throughout the ordering and delivery process Thanks!

I had problems with ordering the wrong appliance and the manager and all the staff I spoke to were most helpful. ..Its unusual now days to be dealt with so efficiently I would certainly use them again and highly recommend them ...prices are by far the best too...

Thanks so much for all your cheery help on the phone.
What a pleasure it has been to deal with a proper family firm with a proper person, who I can understand, who answers the phone …and within two rings too!
For “Points out of Ten”: Appliance World gets twenty at least!
Service, price, availability and delivery outperformed Currys at every turn.
Guess who I am going to next time!

Brilliant
wonderful service the person (Lydia Pike ) who dealt with my order was a delight to deal with she is a real is asset to the company will certainly use Appliance World again and recommend them to my friends

Excellent friendly customer service at Appliance World when wrong item was ordered and replaced without question. Competitive prices and delivered in timely manner. Highly recommended!

What a shower!
Definitely not a supplier to rely on.
I ordered a Smeg Hob and received an acknowledgement email saying it would be with me in 10-14 days. After 7 days I thought I should check progress and was told that the item I ordered had been discontinued despite what it said in their email and website.
Apparently I should have been told this but the manager explained that the fact that I had not was due to an error on the part of one of his colleagues.
I was prepared to accept his apology but I then found out that he could not provide a delivery date and also found out that despite what I had been told the replacement was not even that same size!
Again further apologies were offered and although my confidence was waining I was assured that I would get a phone call before noon the following day to sort the mess out. That call never happened and I rang them at 2pm to be told that the manager would ring me straight back. Two and a half hours later I rang them again to be advised that the manager had been out of the office for most of the day!
When I then requested a refund I was told that it would take 3-5 working days and when I asked why I was told it was the fault of my bank! Strangely when I paid for it the money disappeared out of my account immediately.
Not a reliable firm and certainly one that does not recognise customer service.

I was a little sceptical at first dealing on-line for quite a number of appliances - I really need not have worried; Appliance World dealt with my enquiry very professionally offering a very competitive quotation for my required items, for a small deposit they also agreed to hold the quoted prices until I was ready to accept delivery, as I was moving to a new property this was very helpful and saved a further manufacturers price uplift.Delivery arrangements were faultless, excellent service all round.

Excellent service and excellent prices. I can't thank Rob and Sharon enough for all their help and advice on the appliances I purchased and for arranging to keep them until the kitchen was ready to be installed. I would certainly use this company again.

We would just like to say thanks for being so efficient and polite in dealing with our order of a Bosch microwave oven. Everyone has been very helpful and pleasant to speak to (which is not always the case these days). We would be happy to recommend you to our family and friends.
Kind regards
Irene and Sid Harris.

I would just like to say what a pleasure it was dealing with Appliance World.
I could not ask for a better service from the time of placing the order for five white goods for our new kitchen through to the delivery.
I did have a couple of problems, nothing too major and I could only say how helpful and friendly the company was is sorting out things to my full satissfaction. I cannot speak too highly of the company and I fully recommended.

I needed a replacement integrated fridge freezer and Lydia was extremely helpful in finding one that would be a like for like replacement. The price was great and delivery was arranged for a day that suited me. It arrived on time and the old one was taken away, as agreed. Service was spot on at all times. I can highly recommend Appliance World.

Cheapest price on the Internet. Ordered over the phone I live along way from their store but washing machine arranged for delivery in 2 days of order. It arrived on time with helpful delivery staff. All in all very good experience would easily recommend to all my friends and family.

Appliance World are in a class of their own. We raised two quite complex technical issues that were answered promptly and expertly after consultation with the manufacturer's technical department. Most impressive of all, when we discovered that the glass frame to a cooker hood was broken (possibly from a handling error at our end), they used their resources to get a replacement from Miele. This was in spite of the fact that over a month had lapsed since delivery. Moreover, the replacement arrived in 4 days. You cannot ask more than that.

Excellent customer services, extremely helpful. Quality item and great price.

Fast to confirm order and arrange delivery date. Arrived bang on time. Email queries replied to by return. Will be using again..