APC by Schneider Electric Omdömen 

The people doing the service were friendly, so that's the only thing they had going. Otherwise, they didn't really diagnose my issue, the chat service disconnected multiple times and required ages to get routed back to another person, and in the end, I had a UPS which shut itself down for no apparent reason and they just wrote me off as "after resetting everything, the UPS is back online, so everything is great now," but the whole point of the UPS is that U. If the device itself shuts down randomly, how is that helpful at all?

Avoid this company. I have a simple query regarding how to turn of the buzzer. I have used their contact form - it is a total con with an automated response demanding answers to lots of questions that are irrelevant clearly designed to get rid of you. A human being never looks at your query. This dreadful treatment of customers indicates a total lack of customer care, and that is probably repeated in the design of their products. DO NOT BUY FROM THEM

★☆☆☆☆ SOLD A 4-YEAR-OLD BATTERY AS NEW — NO WAY TO COMPLAIN

Paid £210 for a brand new APC UPS on 3 April 2026. Three weeks later the battery failed its own manufacturer diagnostic test. I checked the battery date directly from the firmware:

BATTDATE: 2022-03-31

Four years old. Sold as new.

Then tried to complain. Amazon's app sends you in circles. No contact seller option. No email. No chat. "I don't see what I'm looking for" returns a popup saying those are your only options. Their own policy states disabled customers with defective heavy items are entitled to free doorstep collection. There is no way to request this through any system they provide.

I am a disabled person with heart failure. I cannot lift, package or transport a 17kg unit. I cannot call. I have been left with a £210 paperweight and no route to resolution.

Amazon have made it structurally impossible for disabled customers to exercise their legal rights under the Consumer Rights Act 2015. That is not an accident — it is by design.

I will be pursuing a Section 75 chargeback and reporting to Trading Standards. I am also warning every person I can reach: check what you are actually being sent before the return window closes.

J'ai mis 1 etoile mais si j avais pu , j aurais mis zéro
La fiabilité des bornes de recharge SCHNEIDER est nulle, la borne est HS au bout de 2 ans
Aucune considération du service client, à 1000 euros pour la remplacer, ca fait cher la charge pour 2 ans
Fuyez !

TERRIFIC WAITING TIMR FOR A MERE.RESOLUTION. DO NOT PURCHASED FROM THEM . THEIR PRODCUTS ARENT WORTH OUR MONEY. I BOUGHT A UPS AND IT SMELLS LIKE BURNING PLASTICS. IT WAS DANGEROUS AND NOW, THEY ARE SAYING I NEED TO WAIT ONE MORE MONTH TO HAVE IT REPLACED. I DEMAND A REFUND IN THIS CASE. I will also file a complaint .

I have used dozens of APC Back-UPS units with personal computers and workstations, over the last 25+ years, at home and at the office; I have also used them in my home entertainment center for the last 15+ years. I also use APC Smart-UPS X 3000VA units, in my data room racks, at the office. I currently use 8 APC Back-UPS units at home and 25 in the office. Until recently, I was accustomed to getting an average of 4-5 years out of these batteries. In the last six months I have replaced four genuine, new (purchased directly from Schneider Electric) batteries that were less than 3 years old. I replaced one today that was 2.5 year old. Since Schneider Electric's warranty is two years, I am left with no option other than replacing the battery - these batteries run $50-$80 each. Schneider Electric's website states that you should expect 3-5 years. I store replacement batteries on a shelf in the smaller our of two data rooms; I maintain a temperature of 65 degrees fahrenheit in our data rooms. I hope this isn't a trend.

I bought
APC by Schneider Electric Easy-UPS BV - BV1000I-MS - Uninterruptible Power Supply 1000VA (AVR, 4 Universal Outlets)
In July 2023, just after 2 years of the statutory warranty period, the box stopped working - it is made in China.
When contacted, APC took 3/4 of an hour to tell me this info.

Abbiamo acquistato un gruppo di continuità APC della serie PRO da 1300 VA, ancora in garanzia, ma purtroppo l’esperienza con l’assistenza è stata deludente. Nonostante i nostri numerosi tentativi di contattare APC, non abbiamo ricevuto alcun riscontro. Non esiste un canale alternativo per farsi ascoltare.

Siamo clienti abituali, con diversi gruppi di continuità APC, ma se si guasta un apparecchio, l’azienda non si assume alcuna responsabilità nell’assistenza. Il consiglio è di orientarsi verso un’altra marca: rischiate di dover cestinare il prodotto senza alcun supporto. Probabilmente passeremo ad AEG per i prossimi acquisti.

Leggendo molte recensioni positive, mi sono convinto ad acquistare un UPS modello Back Ups 1600 Va – Bx1600Mi-Gr.

Appena estratto dalla scatola fin da subito (da spento) ha iniziato a emanare un forte odore chimico e di plastica, appena acceso questo odore è anche peggiorato.

Ho connesso l'UPS al mio PC fisso con due schermi, e devo dire che la qualità costruttiva dal punto di vista elettrico è molto buona, ho fatto qualche test e il dispositivo fa il suo lavoro.

Ho atteso alcuni giorni pensando (leggendo altre recensioni) che il fortissimo odore si attenuasse fino a scomparire, ma così non è stato. Tengo a precisare che ho tenuto l'UPS per i primi 2 giorni in un ambiente molto ventilato.
Poiché la mia postazione PC è in camera da letto, non mi sono potuto assolutamente permettere di tenere questo UPS, visto che l'aria diventava quasi irrespirabile.

Un altro difetto che ho notato è che l'UPS scalda molto, anche senza nessun dispositivo connesso, arrivando a consumare 50W con la batteria completamente carica.

A distanza di una settimana dalla ricezione del pacco ho quindi deciso di restituire l'articolo. Nel frattempo ho acquistato un altro UPS di un altro produttore molto noto, spendendo solo 60 euro in più. È arrivato proprio oggi e sin da subito si vede che la qualità costruttiva è molto migliore, soprattutto perché nemmeno per un istante ha emanato odori sgradevoli.

Quindi per riassumere non consiglio l'acquisto di questo gruppo di continuità, soprattutto se dovreste tenerlo in casa o ancora peggio, come nel mio caso, in camera da letto.

Product is ok.
Customer service is catastrophic.
No answer (even with enterprise contact).
Incompetent answers.
No help for faulty software.

Aggiornamento della mia precedente del 4 marzo 2025.
Ho un UPS APC , la batteria ha 5 anni e sarà ora di cambiarla. Circa a metà febbraio l'ho ordinata a mezzo di un rivenditore autorizzato da APC, In questi mesi il rivenditore non ha mai avuto da APC un riscontro sulla data di consegna. Ho scritto varie volte all'assistenza di APC ed hanno sempre risposto che non era disponibile dandomi sempre una data prevista successiva. Oggi APC ha ammesso di non avere idea di dove sia finito il mio ordine per cui avrei dovuto farne un altro ed il rivenditore mi ha detto che APC prevedrebbe la consegna dopo settembre; a questo punto ho disdetto l'ordine e chiesto il rimborso del pagamento già effettuato. Usero l'UPS APC finché la batteria avrà vita e poi ne comprerò un altro ma di sicuro non da APC Schneider.
Fate tesoro di questa esperienza per non ripetrla anche voi

Product is good but customer server is terrible. They ask irrevelevent information and give inrrevelevent answer. When I try to explain that their answer was not what I am asking, then they just close the conversation. In the end of conversation, there wasn't even a customer service survey. They just too scare to ask for feedback.

Its almost comical how inept they are at this time. I have totally given up on them and will be buying Vertiv units only from now no, whose support has always been stellar.

Absolute garbage support. I am an Electrical Engineer by trade, so when my less than a year old APC Back-Ups Pro died I cracked it open and found questionable at best parts quality and a blown capacitor. After contacting support I and explaining the issue and what I found I was told they show it to be a 4 year old unit and opening the case voids the warranty. This is of course an absolutely illegal practice due to the Magnuson-Moss Warranty Act of 1975. I went ahead and stuck a $0.50 capacitor in and repaired the unit. Given the terrible support and obvious attempts to avoid warranty coverage I will not use their products again.

My 2/5 review won't change APC quality.
PowerChute client for my Back-UPS NS 650M1, cannot connect to the web, cannot accept [energy cost](not even their own default), nor provide [energy usage cost], [est batt time], nor [check for updates].
. TS denies a problem, saying it must be a problem with my computer hardware configuration
(despite their error msg,
"! COULD NOT CHECK FOR UPDATES. Please check your internet connection and try again.",
and knowing all my other web programs (including this Firefox browser) work fine).

Twice I have contacted support - the first time my case was just closed and i received no further contact. So i tried again and have been told "The request that you have raised is not within our scope of support.
We are assigning the case to the concerned team and they will assist you accordingly." Two weeks later and still no contact! Schneider Electric Case # 110955426

Terrible customer service, please no one buy their products.we hate Schneider products.

Eine vom Grosshändlergelieferte USV, mehr als ein Jahr überlagert, wurde von APC reibungslos auf Garantie getauscht. Sehr freundliche Kommunikation, die Dame war sehr bemüht, das Problem aus der Welt zu schaffen.

Jederzeit wieder und nur sehr z empfehlen.

I first purchased a 1500 to protect my imac and hard drives since I reside in the lighting capital. I installed the unit and their software and registered the unit. 3 days later we had a lightening strike which fried my mesh routers, modem, and computer logic board. When I called support, their first question was what is the model and serial number of my registered unit. I was then sent a replacement unit a week later. I made an appointment with Apple to bring my Imac in for service. Apple replaced the logic board under warranty. I then replaced my modem and routers. Next I installed and registered the replacement unit in August of 2023. Fast forward to April of 2024 when I experienced a catastrophic failure of my 1500 replacement unit without any weather event. I contacted APC support and had to again give them the model # and serial #. Then I was told to unplug everything and unplug the battery. Replug the battery only to discover that the 2nd unit had failed in less than a year. Again, they said that they will send me a replacement unit in 5 business days. I then purchased another brand of UPS as I no longer trust this company and cannot live with all of this downtime! Now I get an email telling me to install their third unit and return the failed unit which they most certainly refurbish and send to some unsuspecting customer. NEVER again APC!

Don't buy from them. It is my second APC unit that I have problem with. It had indicated battery replacement, so I bought a battery. With new battery unit is not working completely, not from power source not from battery. I requested support and for a week no answer. When I called and indicated return, finally I got a response, but completely useless. They did not take time to review, just responded with a common set of procedures.

I want to return the battery BUT:
- They have to kindly agree for return, they can easily say no.
- There is a restocking fee and I have to pay shipping, so it will probably cost me more to return it the to just recycle it.

It is a shame and no respect to customer, and environment.

I have left a review on their website, here and I will post in every place I can find to make sure that you stay away from this company.

Product failure, I can understand, but lack of support and unfriendly return policies I cannot.