AO Omdömen 182

They offered a fair price for a dishwasher which has been mainly very good. However it has been faulty since I bought it. Hisense HS622E90XUK Standard Dishwasher - Stainless Steel - E Rated keeps stopping mid cycle on an F11 fault. I had it professionally plumbed in by AO engineers and keep the filter clean yet the issue continues. The dishwasher performes well and is very quiet but feel prospective buyer should be made aware of this fault

Jeg har ikke oplevet noget tilsvarende som jeg mandag 29/9 oplevede fra jeres ansat kollega! Det er noget svineri! I skal have minus stjerner!

Virkelig dårlig service i deres afd i Viby.
Kom ind og spurgte meget høfligt om jeg kunne få noget hjælp til at vælge noget belysning.
Jeg havde fået at vide af en bekendt som er elektriker at de havde en stander hvor man kunne se hvordan de forskellige led paneler så ud og hvordan lyset kom frem i de forskellige led paneler.
Da jeg så spurgte ekspedienten om jeg kunne få lov at se hvordan lyset fremstår i de forskellige led paneler som de havde til salg så sagde han meget uhøfligt til mig at han står ikke der at pakke de forskellige led lyskasser ud hvor jeg svarer det var heller ikke meningen han skulle gøre det men om de ikke havde en stand dertil svarede han nej det havde de i hvert fald ikke.
Så spurgte jeg ham om de havde det i nogle af de andre AO-afdelinger i Aarhus så sagde han det vidste han ikke han kom kun der han arbejdede kun i Viby hvor skulle han vide det fra.
Jeg følte mig absolut ikke velkommen på nogen måder men spurgte en sidste gang om han vidste hvilken afdeling jeg måske kunne tage til hvor de vidste noget mere om det der til at svare ekspedienten jeg kunne jo bare kigge på deres hjemmeside der står der jo soleklart hvor meget lysstyrken er på de forskellige ledpaneler.
Jeg svarede bare have en god dag og så kørte jeg over til deres afdeling på Søren frichs Vej 1 minut før lukketid kom ind blev mødt med et smil og følt mig velkommen med det samme hvor de havde en stand hvor man kunne se de forskellige led paneler og valgte det belysning jeg gerne ville have selvom klokken var 5 minutter over lukketid.
Ufatteligt at de er blevet så ringe.
Men godt der er stadigvæk nogle af afdelingerne hvor de er gode derfor kun en stjerne ellers så skulle de have haft nul

som ikke proff vvs er det en stor udfordning at navigere i tommer , centimetre, ind- og udvendigt gevind. Personalet i Lyngby ydede fantastisk service, selvom jeg kun skulle købe beskedne 1 m pexrør. 1000 tak for hjælpen. Masser af ros !!

We had a great experience with this company they handled the ordering process and the delivery very efficiently. The delivery guys couldn’t have been more helpful.

I ordered a grey Hotpoint tumble dryer with a booked delivery slot of 12.00-17.00.

I received a black model delivered at approximately 18.30.

Now I have to wait for a refund and collection.

A very bad customer service experience, do not use.

Shouldn't have bought Music Magpie - they lost/stolen equipment I sent them and even with proof of delivery, are very indifferent to the situation and dismissive bordering on the rude

I have used AO before but today was the worst experience. Had 4 hour window to install a hob. With no word from the driver whatsoever, I caught them 2 hours after their delivery slot outside my door on the phone to their company saying they couldn’t deliver without even having the courtesy of knocking on my door. I came out spoke to them said I was happy to carry the hob in whilst they parked up and came in to install the hob. They said they couldn’t bring it in because they couldn’t park up to deliver it, meanwhile another AO Van came into my street taking in white goods (washing machine etc from the van supposed to deliver my hob to transfer goods over from one van to another). I explained to them in the time this was happening they could have easily carried a lightweight hob into my house. Still the answer was no. They said the rules were that while they were installing the van had to have a parking space within 100 metres of my front door. Ok this is fine. I offered to ask my neighbour move his work van so they could park, but they had a mostly empty TRUCK that needed parking and said it wouldn’t fit. In the end I had to cancel the installation and through much determination managed to get my hob from them off the truck in order to not waste another full day waiting for them for the same result. Very very bad communication. Sneaky of them to try and scarper off without knocking at my door, and an awful policy that they come with a mostly empty massive TRUCK demanding that if they can’t park legitimately outside your house for an hour they can’t install. You’d expect an installation service to be a transit van or something similar and commutation and customer service to be way better. I did ring up to voice my concerns but was told that’s the way it is. I have taken my hob and will have to organise installation with someone privately myself. When time is of the essence when moving house and trying to get things done efficiently this was a wasted day and not a reliable service.

Generelt god butik men en rigtig dårlig omstilling , det virker ikke.
Butikken stiller om til noget der ikke virker

Tracy was extremely helpful, knowledgeable and patient. She helped me purchase a new phone. Her service was outstanding. AO are lucky to have such a patient and kind employee. She made my day!

Jeg har været kunde i mange år og stadig virkelig godt tilfreds, god kundeservice.

Recently submitted a review for ao in which I explained that I was unhappy that images had not been acted upon regarding a Beko fridge freezer.
I can now report that the "images" message system is not monitored. Ao have since contacted me and their service is excellent and the problem with the freezer has been resolved

Hej venner...

Jeg har lige været et smut forbi jeres forretning i Albertslund og jeg må dertil sige, at det var en noget skuffende oplevelse!!! Jeg kommer ind, stiller mig ved kassen, søger lidt forvirret efter en der kan hjælpe mig, men de gutter der sidder i kassen har åbenbart så travlt med at snakke om private anliggender, at de ikke ser mig - først efter en 3-4 minutter bliver jeg spurgt "kan jeg hjælpe dig med noget" hvortil jeg svare, ja tak! Da jeg så ber om hjælp til at finde en del el artikler, bliver jeg henvist til jeres el afdeling, men jeg forklare den lettere kække gut, at jeg ikke aner hvor jeg skal starte og om han ikke kan hjælpe mig - Det kan han ikke siger han så, for her i butikken plukker vi selv vores vare??? Gælder det også, hvis man ikke kan finde varen "spørger jeg så" hvortil han svare ja og at han havde andet at lave, de sad 3 mand og gloede ud i luften og de lavede absolut ingen ting "dårlig stil"... Jeg spørg så efter en mandsperson der hedder Michael Piber (hvilket jeg er blevet anbefalet), han sidder ved siden af de andre og glor ind i en computer skærm og han siger ligeledes, at det er ikke sådan de arbejder i AO og at jeg må klare mig selv, det siger han imens de andre høre det og det resultere sig i lidt hånlige grin!??? Jeg mig vender derefter om, siger god dag til dem og forlader forretningen... Jeg føler mig virkeligt nedværdig og latterliggjort, jeg sætter ikke mine ben igen i AO, så hellere dø nysgerrig - Jeg er iøvrigt selvstændig terrazzomester, jeg handler normalt mine materialer i STARK, her er man altid hjælpsomme, udviser sympati og sætter kunden i højsædet - Føj for en dårlig oplevelse...

Vedr afdelingen i Kalundborg, utrolig dårlig og ikke eksisterende service. Flabbet og uprofessionelt.

My son wrote off my washer through overloading. To repair would be £400. So he ordered and paid for a new one. They came to fit it but said they couldn't because we have rodent droppings all over kitchen floor and was a health and safety issue then left with my new, paid for washer. We don't have rodents or droppings.

A 0 woyld not replsce faulty microcrave had for three months instead left me partially sighted and disabled with out a means to have hot food for 7 to 20 days this is a very poor company if you can use someone else for elevtrical needs do so i cannot tell ypu whaa mess they lleft me in and if your going to buy somethig Do Not Buy Panosonic

I love that AO can give you finance credit and I also have bought a few things from AO and there great exspeail customer service thanks so much 😀

Kæmpe P-bøde på 975kr for at holde på “Jeres” p-plads en lørdag EFTER LUKKETID! i Håndværkerbyen. Der var Sommerfestival i Medborgerhuset, og ingen pladser at få, men jeres pladser var ledige… For fremtiden handler min mands firma IKKE her mere😡

Had my order delivered guys were great fitting my new dishwasher,now have problems setting the programe,now iv had new hotpoint fitted abd I can't get use of my machine,so b4 I put full honest review I'm going to wait and see how a@o will come through for me;installed dushwasher today guys were great bur now having problems bur I have contacted A@O and fingers crossed they will sort this problem if all fails I'm sorry bur I will give full honest response

Old f/freezer repaired then broke 2 months later. Bought new Hair f/freezer. Failed to make ice cubes. Still waiting for repair man to come and sort out BRAND NEW F/FREEZER. Should have told AO to remove new one and replaced it with one that works.
Bob Moore