Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Se mer
Företaget har svarat
I bought 2 pairs of flip flops because the husband suggested Animal. I had a pair years ago but had forgotten just how comfy they are until the new ones arrived. Now every time I wear them I say ‘I fe... Se mer
Företaget har svarat
What fabulous service by Pina. I called to see if I could return a faulty item received today from an online order in my local store, which she informed me I could and also checked stock replacement a... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Kontaktuppgifter
5 Eccleston Street , SW1W 9LX, London, Storbritannien
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3,9
Bra
8 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
RETURNED ITEM 4TH NOVEMBER STILL NO REFUND
Good brand let down by bad returns service. Still waiting after over 3weeks of item being returned. I have sent emails to you but still no reply
4 november 2025
Omdöme utan inbjudan
Svar från Animal
Hi David,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
I can see that your refund has now been processed, once again I apologise for the delays.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Svar från Animal
Hi ,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by our team in store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
The shop was clean and well presented…
The shop was clean and well presented throughout. The staff were friendly and polite.
23 november 2025
Omdöme utan inbjudan
Svar från Animal
Hi ,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by our team in store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Best customer service
Nina is gold. Thank you for your service!!!! You have made my day
22 november 2025
Omdöme utan inbjudan
Svar från Animal
Hi Vero,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Nina . Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Poor quality products and even poorer customer services
Purchased a coat from the Cheshire Oaks store on 19/10/25.
After only 3 weeks the zip broke off in my hand.
Attempted to call Animal customer services during opening hours, no answer.
Then contacted Mountain Warehouse, who own the Animal brand, automated service advised me to email with receipt, pic of damage and care label, which i did, received an auto reply stating this email inbox not monitored and then directed to help page.
Tried ringing MW warehouse customer services, 114 in queue!!!!
Sent message via their portal...no response.
Rang local MW store and they could not help
Eventually did the 80 mile return trip to the store.
Refund issued.
No apology.
Poor products and absolutely no customer service.
Would not purchase again.
*** standard response received ***
Issues not addressed.
Not even an apology
And ended with...thanks for choosing to shop with us!!!!!
Clearly standard response to negative review.. or as Animal call them..constructive.
19 oktober 2025
Omdöme utan inbjudan
Svar från Animal
Hi Darren,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Svar från Animal
Hi Mrs Sheldon,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by our team in store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Diminishing quality. The brand not what it once was.
I bought a fleece lined zip up jacket from Mountain Warehouse. I used to love the Animal brand and always rated the quality of the clothing. I can say now that I feel the quality has diminished, the stitching wasn’t great and there weee lots of ends. Also there is a metal badge that has been fastened with stitching and it looks like it was done by a five year old. Safe to say I will spend my money on other brands that have the quality I have paid for. It’s a no from me now.
2 november 2025
Omdöme utan inbjudan
Svar från Animal
Hi Caz,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Store nicely set out
Store nicely set out. Some good offers and sale prices
23 oktober 2025
Omdöme utan inbjudan
Svar från Animal
Hi Kelly,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Store and that you were impressed with our offers and sale prices.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Helpful Rayna in Bude
I went to the Bude store looking for a new t shirt. I was served by a helpful young lady called Rayna, she explained about the different styles and also told me they had a promotion on 2 for £35 so I ended up buying two.
20 september 2025
Omdöme utan inbjudan
Svar från Animal
Hi Steve,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Rayna in our Bude store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Very friendly staff
Very friendly staff. Very happy with the product.
11 september 2025
Omdöme utan inbjudan
Svar från Animal
Hi Brendan,
Thank you for your 5-star review!
We’re so glad to hear that our team in store was able to assist you with your shopping and you were pleased with your purchase.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
What more can I say
What more can I say, brilliant, not just the product, it’s only as good as the staff, today being served by Josh @ st ives branch, could not fault his knowledge, his customer interaction, fantastic young man, fantastic shopping experience
9 september 2025
Omdöme utan inbjudan
Svar från Animal
Hi Mick,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Josh in our St. Ives store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Really helpful staff
Really helpful staff, Tom P in particular, could not find what I wanted in the shop, and he arranged delivery from the warehouse.
20 augusti 2025
Omdöme utan inbjudan
Svar från Animal
Hi David
Thank you for your 5-star review!
We’re so glad to hear that our store staff in particular Tom, was able to assist you with your shopping and then the delivery .
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
The staff were very helpful
The staff were very helpful. We left our package until we had finished shopping and both people who assisted were first rate!
30 augusti 2025
Omdöme utan inbjudan
Svar från Animal
Hi Stuart
Thank you for your 5-star review!
We’re so glad to hear that our store staff was able to assist you with your shopping.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
Excellent customer service :
It’s was a busy summers day in St Ives Cornwall. I was looking for summer shorts and Josh who served me couldn’t have been more helpful. A great guy who went above and beyond to find the size that I needed. He is a credit to the store.
15 augusti 2025
Omdöme utan inbjudan
Svar från Animal
Hi Bret,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Josh in our St. Ives store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Svar från Animal
Hi Jo
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order and the service you received at one of our stores. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Great service and an enjoyable…
Great service and an enjoyable environment. The cashier was very nice too.
3 augusti 2025
Omdöme utan inbjudan
Svar från Animal
Hi Mychel
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order and the service you received at one of our stores. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Nice clothes and good service in…
Nice clothes and good service in Newquay branch.
4 augusti 2025
Omdöme utan inbjudan
Svar från Animal
Hi Carol,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with your order and the service you received at our Newquay store. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Svar från Animal
Hi,
Thank you for your 5-star review!
We're so pleased to hear that you're happy with the service provided by Annabel. Your support means a lot to us.
Thank you again for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
They are not fair
They are not fair. They ban some people for saying minor things verses others get let go for saying very bad things
27 juli 2025
Omdöme utan inbjudan
Svar från Animal
Hi,
Thank you for taking the time to share your review today.
Customer feedback—both positive and constructive—is incredibly important to us at Animal, as it helps us continue to improve the service we provide.
We truly appreciate your support, and thank you for choosing to shop with Animal.
Many thanks,
Lauren
The Animal Customer Care Team
Great clothes and really helpful staff
I saw a changing robe I wanted online but realised I had left it too late to get it delivered before going on holiday. I rang the St Ives branch and they had one left in stock. They agreed to keep it for me until I arrived. When we went to get it the assistant was really helpful as I saw a hoodie I wanted. She checked the stock online and talked me through the options to get what I wanted. I ended up buying a lot more stuff, but got 10% off for leaving a review. Great clothes and really nice staff.
26 juli 2025
Omdöme utan inbjudan
Svar från Animal
Hi Lesley,
Thank you for your 5-star review!
We’re so glad to hear that our team at our St Ives store was able to assist you with your enquiry.
Thank you again for choosing to shop with Animal — we truly appreciate your support.
Many thanks,
Lauren
The Animal Customer Care Team
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