AM Home Delivery & Trucking Co Omdömen 

What a rude and inflexible team at AM Trucking. Dispatchers and drivers were rude and inflexible. Never got the promised 1 hr courtesty call and then driver called from driveway and was told to leave after 10 min. I deal with ArcBest and ACME all the time and have never been treated like this. My Order was from ShopAppliances.com and I waited over a month for a 10 min. window. Absolute JOKE of a company!

Buyer Beware — Extremely Disappointing Experience with AJ Madison

Ordering a major appliance online requires trust. You expect the product to arrive on time, undamaged, and with the retailer standing behind the purchase if something goes wrong.

Unfortunately, our experience with AJ Madison was extremely disappointing.

The customer service representatives we dealt with were polite and friendly, but the actual experience was a different story.

We purchased a refrigerator from AJ Madison because the price was reasonable and, more importantly, the estimated delivery timeframe was significantly better than competing retailers. Delivery was outsourced to AM Trucking/AM Home Delivery, and scheduling quickly became a nightmare.

Our refrigerator apparently sat at the delivery company’s facility for approximately a week, yet we were given a delivery date another week out that did not work with our schedule. We were repeatedly told there was no flexibility because deliveries were determined by a geographic scheduling system and that our area was serviced only once a week.

Over several days, we made approximately 7–10 calls to AM Home Delivery and a similar number to AJ Madison trying to find a workable solution. Eventually, we were notified the day before delivery that the refrigerator would arrive the following day, forcing us to rearrange our schedule.

Then things got worse.

We paid for white-glove delivery because the refrigerator was going into an area that had just been completely renovated with brand-new cabinets and flooring. The delivery crew installed the refrigerator, attached the handles, and left.

After they departed, we discovered that the refrigerator was scratched near the handle area and our brand-new flooring had also been damaged.

I immediately contacted AJ Madison. I was initially told that the damaged refrigerator door would be replaced. I provided photographs as requested. I was also directed to file a separate property-damage claim with AM Home Delivery/AM Trucking.

That claim process has been extraordinarily burdensome, requiring detailed measurements, photographs/video, and a notarized chronological statement, all within 24 hours. We were then told not to expect a response for approximately 30 days while the claim was reviewed.

And despite initially telling us the refrigerator door would be replaced, AJ Madison later offered a touch-up kit and $200 instead.

We purchased a new refrigerator. We did not purchase a damaged appliance that needed to be touched up.

This experience has cost us an enormous amount of time and frustration, and the matter remains unresolved.

Afterward, I researched AM Trucking/AM Home Delivery and found numerous negative consumer reviews and a reported “F” BBB rating at the time I looked. Had I done that research beforehand, I would have seriously reconsidered this purchase.

My advice to other consumers: do your homework.

Before ordering a major appliance from AJ Madison, find out exactly who will deliver it, research that company, and understand who is responsible if the appliance or your home is damaged.

The friendly customer service representatives were not the problem. The problem was the overall process, lack of flexibility, damaged appliance, damage to our newly renovated home, and the difficulty obtaining a satisfactory resolution.

Based on our experience, we would not purchase another major appliance from AJ Madison.

If you’re considering ordering from them, think twice—and research the delivery company before you place the order.

I have been trying to get my table delivered for a month. I keep getting “tentative dates” and being told that geographically they have no one going to my area. I will cancel my Amazon table. I don’t need a month worth of extra headaches and things to do.

Stay away from this company! No question that AM Home Delivery is the worst company I have ever worked with! I would rate them a zero if I could. From the outset, there were so many order problems and delivery issues which continued for weeks. The problem began with an order mixup between me and another individual in another state slated to receive a similar item. Once the order mixup was resolved, the delivery problems began with three promised delivery dates, all of which ended up being false. Each time I was told of a delivery date, I rearranged my schedule and changed appointment times in an attempt to accommodate each of those delivery dates only to have them fail to come to fruition. My item sat in the delivery warehouse for over 3 weeks before I finally got a legitimate scheduled delivery confirmation and receipt of my item. If you ever purchase an item from a company who contracts with AM Home Delivery, I am convinced your odds of problems with delivery are high.

This has been a very frustrating ordeal with this company. We paid for a appliance hookup and they have not been very cooperative in getting here. It's been almost two months and they are still not here. Don't recommend this company. Avoid them.

What a joke of a company!! They cannot offer any delivery confirmations, delivery appointments - they just show up at your house. They don't answer the phone. A total scam. Horrible customer service.

Lied everyday for 2 weeks about when the delivery was going to happen. Still lying. Items have been in their delivery wharehouse for over 10 days and they still can't tell me when it's coming. I don't know how they can still be in business with the countless BBB complaints and horrible customer service.

This company is way too slow. We ordered furniture online and they use this company for delivery. We paid $250 and waited 5 weeks. In the meantime, they called and asked if we would like their white glove service which would entail them lifting the furniture up and carrying it into the house (no stairs), unpacking it, and setting it up. So in total it would have been $500. No thanks! So anyway, we paid $250 only to wait over 5 weeks while the furniture sat in their warehouse. Part of the problem in my opinion is that they are covering too many states. In our case, they were delivering from New York to where we live in Virginia. Thus, they apparently waited until they had enough orders to make it worth their while. We left messages one day and the manager did not call back. A couple times they promised to schedule the delivery but never came through. Another time they scheduled delivery for a specific window, so we moved our furniture downstairs making room for the new. They canceled midday saying their truck broke, but then my husband found out information that seemed to prove that wasn't true. We called again. Finally, we had a scheduled delivery after five and a half weeks since they had received the furniture. They told us they would arrive between 11: 30 a.m. and 3: 30 p.m.. While I was at church at 10:00 that morning, I noticed my phone had been called several times. I tried to call back but the recording said it was closed for the weekend. (Why would they call us on a phone to which you can't return a call when they're making deliveries?) Anyhow, they had arrived at our house an hour and a half early. They have the gall in advance to say that if we weren't there at the delivery time they would charge us a fee. How about if they canceled the scheduled delivery entirely after we had already moved our furniture to make room for it? Or how about if they arrive an hour and a half early? Thankfully, I was able to rush home in time for their truck to pull around the corner. The men who came were very pleasant, but anyways, I would never use this service again.

Worst trucking company/experience - wich i would have rread the reviews before ordering a piece of furniture from a company that uses AM Trucking Co. to deliver for them. Have waited over 6 weeks for the to get my item here, and when they FINALLY get it scheduled for delivery, they show up and IT'S NOT ON THE TRUCK!! HOW ARE THEY EVEN IN BUSINESS!!!!??? Need to report them to the Better Business Bureau!!!

Ordered a fridge from AJ Madison in early May because they promised fast shipping. AM Delivery put a stop to that idea. Took weeks to arrive locally, then bonus week for AM to get its logistics in order to actually deliver it. Communication was always initiated from our end with little help on their end ("it arrived in our warehouse yesterday", "it will arrive in our warehouse tomorrow," "it should be delivered Thursday," "we can't give you a delivery date"). Fridge finally arrived, and we had to send it back because it had a hole in the side despite box looking fine (will not order again from AJ Madison). Two months later--mid-July--got an email from AM saying they have our item from AJ Madison and will contact us next week to deliver. Did they never return the dud fridge to AJ, or are they emailing about an imaginary fridge to remind us of their logistical incompetence and how awful it is to communicate with them?

Horrible service. Took 13 days for my order to finally arrive. Sat around for HOURS on two different delivery days after the truck broke down the day it was originally supposed to be delivered. An absolutely awful experience.

Significant damage to our steps and threshold while delivering a refrigerator. They denied doing the damage even though we watched and heard it happen. The employees were extremely careless, unskilled, dishonest, and disrespectful. Will avoid doing business in the future with anyone who uses this delivery service.

Extremely disappointing and unprofessional experience. There were significant communication issues, and the delivery was heavily delayed without proper notification. The delivery staff was careless with the items, and the customer service team was unresponsive when trying to resolve the issue."

Sooooo disappointed in this company. At 2pm, I saw that I had a text and email sent at 9:52am that day telling me to confirm the delivery wi Dow time before the end of the day. At 2, I tried confirming and was not able to. At 2:30pm, I called and was told the confirmation window was closed and they have no idea when they would contact me again. That’s insane! I have a full time job and I’m a full time mom. I do not spend my day staring at my phone.

This company is terrible. I ordered furniture on 6/15/26 and AM received my furniture on 6/22/26. I received a message from Natasha at extension 217 and called her back. She wanted to charge me $200 to delivery the item inside my house and another $185 to do white glove where the put the item together and take the trash away. I had already paid for this service through the company I ordered it through and when I said that she said it’s an additional fee. I to her I would call her back the next day and she started telling me she needed the payment that day that it was urgent in order to schedule the delivery. I didn’t pay it and said I’d call back. I called the company I ordered the item from and they told me not to pay anything that they would contact the company to ensure I would not be charged extra. From there they asked me to have no more communication with the company they would schedule everything. The company I ordered from contacted me tells me me to expect the delivery by Thursday the 25th. Thursday came and went and no delivery. I contacted the company I ordered from again and they contacted me again saying expect a delivery Tuesday the 30th. That day came and went and nothing. I called AM left a message with Natasha at extension 217 and never got a call back. I called the corporate AM line and spoke to a customer service rep and they said expect a call for a Tuesday delivery. No one called, I emailed the company I ordered from again and said the same thing. They responded telling me I should expect a call by EOB 7/8 which is today for a Thursday or Friday delivery date. No one called so I called the corporate AM line again today and the person I spoke to said they didn’t have a escalation processes outside of email when I said I wanted to speak to someone. He gave me the runaround, cussed at me (I did cuss to because I mean shit they’ve had my $4,000 furniture for 3 weeks) and then hung up on me. Don’t order from any company that used AM as their delivery services, I have still not received my furniture.

If I could give a zero I would. This company does not even deserve one star. They have not delivered my order after 1 month of sitting in their facility and then on the scheduled delivery day they called and cancelled my delivery. This is the worst of the worst and they need to be put out of business

Well, they did get it here undamaged at 17 days. They were going to have it here supposedly in 11 days but called to say their truck broke down. I’m not sure if that was real or not, but there was NO attempt made at contacting me, rescheduling when I could be home and making it right after that.

You can pay to have them haul off your old appliances but they’re not taking the boxes if you didn’t pay for “white glove service”. What a joke.

Their communication is worse than any co I’ve ever dealt with. You can call the number they list and it’s a call center of “screen readers” in NYC with no useful info and their supervisor won’t take your call or call you back, refused to take my call three times.

Email this trucking company and you get NO response until contacting your vendor who shipped with them. If the vendor you’re dealing with says they use “AM Trucking”, I would drive four states and pick it up myself. I’ve had many things truck shipped over the years, but never an experience like this one.

I generously gave "2 Stars" for finally getting it here!

I purchased a table from AFA Stores on May 23rd 2026. I have called AM trucking, and they have yet to deliver my item. It appears that the item has been with them for over a month, and no one has attempted to reach out. Poor service. I purchased a table from AFA Stores on May 23, 2026, and I expect timely delivery. I have reached out to AM Trucking about my order, yet it remains undelivered. The item has been with them for over a month, and despite this, I have received no communication, an immediate update, or a resolution. from them. This level of service is unacceptable.

Terrible experience!!! Do not use this company. Two men from AM delivered our appliances from Home Depot. We paid for the white glove installation of new Forno appliances (fridge, stove, above range microwave, and range. The appliances came packaged very nice. They unpacked them outside for inspection and everything looked great. The AM crew did not speak English and were very rough and careless. They damaged the fridge by running it into the kitchen island. They tried to install the microwave but clearly did not know what they were doing and drilled multiple oversized holes in the new cabinets and the microwave sits crooked because it wasn't mounted properly. They did not finish the installation of the microwave and now not sure how to patch it up or make it look decent. They did not hook up the dishwasher or the range. Just dropped them in place not installing any hardware or bothering to attempt hooking them up or even plugging them in. Complained to AM. Find out it takes AM 30 business days to process a complaint. Extremely disappointed. I am shocked that Home Depot would recommend and use this company. I spent a lot of money on cabinets, counters, and appliances at Home Depot. Now we have no functional appliances and a fridge that we probably won't see for at least another month.

Absolutely terrible customer service. Try and get your delivery company switched if you can. I ordered a Couch and table, which were delivered on 24 June when original estimated delivery date was 1 June. Couch sat in warehouse 10 min from my house (tracking data) from 9-24 June. They no showed on me on 16 June after confirming the delivery date multiple times. Didn't call to tell me anything. They then confirmed 18 June..and then switched the delivery date to 24 June without telling me. Only cause I didn't recieve a call the day prior did I find that out. Asked for a manager to call me multiple times; was assured one would... one never did. I was repeatedly told "there was nothing we can do" when I asked for a solution to a problem. Long story short, if you order something and AM Trucking is the company, ask the company you ordered from to get a new delivery company.